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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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July 08, 2022

Mandi Davis was vet helpful and kept me updated throughout the process. Very nice to deal with. I would go to her again More

by VCuatico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota for your current | future services. Have a wonderful weekend

July 06, 2022

I'm satisfied with maintenance on my vehicle. Excellent customer service by Jessica. Thank you More

by J20c12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Aveles
Jul 06, 2022 -

Longo Toyota responded

We're honored to serve you and please hurry back - Team Longo

July 02, 2022

Great customer service. Longo Toyota meets or exceeds my automotive service needs. Most trustworthy dealership in the regios More

by Adriana Saenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Longo Toyota responded

We're honored to serve you Ms. Saenz and please enjoy what you drive - Team Longo

July 02, 2022

Work done early but they did not rotate the tires as promised. I’m not happy More

by htenriquez
Customer Service
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Longo Toyota responded

Thank you for talking with our Service Director, Paul Le Blanc today (July 5th) and allowing his this time to research this matter in detail. As stated during your conversation, he will be in contact with you in the next couple days. In case you miss his phone call and or need to discuss something further, please do not hesitate to contact him directly @ D: 626.652.3622 E: paul.leblanc@longotoyota.com

July 01, 2022

Fast, easy and professional service every single time I take my car there. Always on time. More

by Philx6m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

June 29, 2022

Waited 5 hrs for Car service, rediculous! Never again, why schedule an appointment if they are under staff if they can't keep up. I get there for an appointment at 10:15 am, car was promise a More

by Evelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ariel Ramirez
Jun 29, 2022 -

Longo Toyota responded

We know that regular maintenance is important to keep our cars running safely and efficiently, but we also know our guest’s time, is just as valuable and would like to extend our sincere apologize, for your recent service visit. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices and our overall guest’s experiences. Thank you for sharing your viewpoint on DealerRater and helping us be a better ran company today, than we were yesterday.

June 29, 2022

Service Advisor Alex Ayala pay attention to detail, understand what is customer needs and very police to explain the requirements to fix the problems and done a good jobs on time More

by Sai Lin
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Longo Toyota responded

Thank you Sai for the 5-star DealerRater rating and the trust you have in our company. Have a wonderful & safe 4th of July and hurry back - Team Longo

June 26, 2022

I am very Satisfyied with the service and the persinal great that’s the reason I purchase two more years of service thank you. More

by Johncordova630
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Jun 27, 2022 -

Longo Toyota responded

We're honored to have been chosen to handle your auto care needs. Team Longo

June 25, 2022

Honestly is profitability. Compared to another dealership. I feel very confident Longo will be trustworthy. More

by Markbeckyk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer, and we're so honored you've chosen Longo Toyota | Joseph to handle your auto care needs. Make it a great day and hurry back - Team Longo

June 25, 2022

Lack of information that once you made a payment online/phone thru email notification need to see cashier again in order your car to be bring out to to lot where you waiting With my experience yeste More

by Edrosslibra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mandi Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Longo Toyota responded

Thank you for talking with our Service Manager, Matthew Menendez about our short comings during the delivery of your experience. If you ever have any questions or concerns, please do not hesitate to contact Matthew, he's always here to listen. D: 626.652.3614 E: matthew.menendez@longotoyota.com

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