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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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July 13, 2022

Consistently a pleasant experience with service, parts and body shop. Conveniently located, kids friendly space More

by Rocky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata, Danny Guerrero
Jul 13, 2022 -

Longo Toyota responded

Glad your visit to Longo Toyota is always pleasant and that's certainly our goal with each and every guest. Have a wonderful rest of the week and hurry back - Team Longo

July 13, 2022

Bill is down to earth and very knowledgeable, it felt like a family friend was walking me through every step of the process. He is honest and trust worthy. Very good at listening and answering any questi More

by Eydster007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Khatib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Longo Toyota responded

It was such an honor to serve you and delighted to read that you will be returning and referring your friends & family to Longo Toyota | Bill Khatib - Make it a great day and enjoy what you drive

July 13, 2022

If you’re a Toyota guy, this is the place you are looking for. Best Inventory in the area. Best customer service and affordable prices. More

by josema1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Longo Toyota responded

Thank you for being the most important part of our business - From everyone @ Longo Toyota - THANK YOU!

July 12, 2022

Fast drop off, easy process and great service. Reasonably priced would recommend to anyone looking for value. More

by MRo2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Longo Toyota responded

Thanks for the shout out on DealerRater and we're honored to serve you - Team Longo

July 11, 2022

Dropped off my car to switch the battery Saturday after hours and guess what??? I expecting my car ready to go home Monday afternoon and is so ridiculous !!! They don’t know where’s my car/keys and only be More

by Darinel Salazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Management
Jul 12, 2022 -

Longo Toyota responded

We know that regular maintenance is important to keep our cars running safely and efficiently, but we also know our guest’s time, is just as valuable and would like to extend our sincere apologize, for your recent service visit. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices and our overall guest’s experiences. Thank you for sharing your viewpoint on DealerRater and helping us be a better ran company today, than we were yesterday. If you do have any questions, pertaining to the status of your vehicle do not hesitate to contact your service consultant Daniel or any of our Svc Mgmt team, we're on your side and here to listen - Team Longo

July 10, 2022

Great customer service. Trusting Fair prices Been servicing my cars for 40 years With no problems Buy 3 Toyotas over the years More

by Holguinfrank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Mariscal
Jul 11, 2022 -

Longo Toyota responded

Thank you for entrusting the Svc team @ Longo Toyota - We're honored to serve you

July 10, 2022

Service is always so efficient. Thank you! Noli our service person always keeps us well informed and our experience in Longo Toyota service great. A. Takenaka More

by sspeak.all
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Longo Toyota responded

Boy did this posting on DealerRater ever bring a smile to our faces @ Longo Toyota - Thank you for entrusting us with your auto care needs. Make it a great day and hurry back

July 09, 2022

Very efficient and professional. Knowledgeable staff and comfortable places to wait, with services provided by other vendors (Starbucks, etc.). More

by elsond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Jul 11, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater - Team Longo

July 08, 2022

I request to do oil change early coz I’m going to travel far. They did it right away. More

by Dia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota Svc Dept.

July 08, 2022

Very efficient. They do their best to keep wait times to a minimum. Service advisors are courteous and helpful. More

by lucky_sage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel Ramierz
Jul 08, 2022 -

Longo Toyota responded

Thank you for your kind posting on Dealer Rater about your svc visit to Longo Toyota. Make it a great day!

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