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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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August 22, 2022

They did the job I wanted done. They returned the part that was replaced as requested. The turnaround time was good. They provided a free coffee while I was waiting. More

by Wmkend5
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota responded

Thank you for the 5-Star DR posting and we're honored to serve you - Team Longo

August 20, 2022

Mandy my service consultant was excellent. I am so impressed with her and Longo regarding their kindness and ease of doing business. Longo is the best! More

by Tmk501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota responded

We're mindful how "IMPORTANT" trust is with any industry and we're delighted to read of the caring attention provided by Mandi and the team @ Longo Toyota Svc Dept. Have a wonderful rest of the week and hurry back

August 18, 2022

Quick services and clean environment. Very high tech environment and data base. Very good customer services. More

by Prcm1238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

Thank you for the 5-Star DealerRater rating and we're honored to serve you

August 18, 2022

All the employees were very helpful. Bruce Herrera had wonderful customer service, and David Lee always takes care of my vehicle with meticulous care More

by willycliang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs. Make it a great day - Team Longo

August 18, 2022

I alway feel comfortable going to Longo for service for both my Toyota 4Runner and my wife’s Lexus. The communication from the Service People is very clear. The last three times I have been in for servic More

by CAbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for this awesome posting on DealerRater - We couldn't agree with you more about Mandi, she's certainly one of the many reasons why Longo is Longo. Make it a great day, stay cool and hurry back -Team Longo

August 17, 2022

They gave me false information the last time I went in and it affected my recent visit More

by eban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Aug 17, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

August 17, 2022

Outstanding service and very professional performance by the staff specifically Mr. Johan Ramirez help with his work. More

by Mahen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Aug 17, 2022 -

Mahen responded

Outstanding service and very professional performance

Aug 17, 2022 -

Mahen responded

Outstanding service and very professional performance

Aug 17, 2022 -

Longo Toyota responded

Thank you for this wonderful posting and we're delighted to read of the caring attention provided by Johan and the service team @ Longo Toyota.

August 16, 2022

Great fast dealership got in and my service advisor was great in helping me to with what service I needed More

by 4pjmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Longo Toyota responded

Thank you for entrusting the service team @ Longo Toyota with your car care needs.

August 16, 2022

Spacious service bay, friendly staff, nice waiting & viewing area, love the paperless check in & check out More

by shah_jj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Longo Toyota responded

Thank you for posting your experience @ Longo Toyota on DealerRater - Make it a great day and hurry back!

August 11, 2022

Clean, friendly and easy when taking care of my needs on my vehicle Good Job Longo More

by Irene Molina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Longo Toyota responded

We're honored to have been chosen to handle your servicing needs on your Toyota. Make it a great day and hurry back - Team Longo

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