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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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September 08, 2022

Albert is the best. Super nice, personable, and knowledgeable. Updated me in a timely manner. More

by martinez.kaz29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Longo Toyota responded

Delighted to read of the caring attention provided by Albert and the Svc team @ Longo Toyota. Make it a great day and hurry back

September 06, 2022

I have been a happy customer for many years. I purchased my truck at this location and have taken it for service for 20 years. I never had a problem until today. The service tech told me I nee More

by cassandralew10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mandi Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

We know this matter is important to you which makes it even more important to us. Due to the of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

Sep 07, 2022 -

cassandralew10 responded

Thank you for your response, but it is too late. I have taken my truck to another location and had my radiator replaced same day. Your service tech did tell me my truck was "too old", so it would take a couple of weeks to get the replacement part. I have a Tacoma 2002 truck. That left a bad taste, I got the impression he was pushing for me to get a new vehicle and was not too concerned about getting my vehicle fixed, which is still in great working condition. Please note Mandi was not my main service tech, she was great the previous times she has helped me. On this occasion I was serviced by someone else since Mandi was out.

September 02, 2022

Service is Great! ! Prompt and dependable. Our service provider, Bruce H. is very courteous, knowledgeable, and always provides reliable service for our cars! Our servi More

by Hybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for Longo Toyota. I wanted to take this opportunity to personally thank you for choosing our dealership to handle your car care needs. I know a great amount of care goes into choosing a dealership and your decision reaffirms our belief in the old-fashioned way of doing business “Being here for our guests”. I’m so delighted to read of the caring attention you received from Bruce and the service team. Have a safe holiday weekend and THANK YOU again, for being the most important part of our business. Kary

Sep 02, 2022 -

Hybrid responded

Thank you for response! We'll see you all again soon!

August 31, 2022

I always come to this particular dealership for major services. Efficient, straightforward and set the expectations of waiting time.? More

by Mehri1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Aug 31, 2022 -

Longo Toyota responded

We're honored to serve you and delighted to read of the ongoing care the team @ Longo Toyota continues to provide as you deserve the very best in car care needs. Have a safe holiday weekend - Team Longo

August 30, 2022

Efficient, courteous, gets job at promised time or earlier. The amenities here are very good and convenient More

by sjideno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baguio Galioto
Aug 30, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota

August 30, 2022

ETHAN SU, horrible customer service and not knowledgeable for the job position. Jj took over and saved the day! More

by Tommymoc25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Su
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Longo Toyota responded

Hi Tommy, We're sorry to read of this matter that happened between your dad, you and Ethan. We are however, delighted knowing you've worked in the past with JJ @ Longo Toyota and he was able to assist you and your dad. We certainly appreciate you translating to your parent so we could do the correct services on your fathers vehicle. Please know in the future, you can schedule your appointments with JJ if you feel more comfortable with him. Thank you for sharing your viewpoint.

Aug 30, 2022 -

Tommymoc25 responded

I forgot to add, Ethan said “we didn’t ask for you to take your car here. You can take your car to another dealership.” Maybe you guys should play his tape and hear for yourself. But yes, I’m glad JJ took over. His service was EXCELLENT.

August 28, 2022

Spacious and clean customer waiting room; knowledgeable service advisor and quick service. What customers want. More

by Mt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Longo Toyota responded

Thank you for recognizing our efforts to have a comfortable | clean facility and delighted knowing our team @ Longo Toyota is taking wonderful care of you.

August 25, 2022

Longo Toyota provides great service. They are helpful and convenient. They have a spacious waiting area. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Longo Toyota responded

It's great to read Chris how comfortable your felt @ Longo Toyota, we work hard everyday, to ensure our guests visit are comfortable and easy. Can't wait for you to see the upgrades that will be happening in 2023. Team Longo

August 25, 2022

Everyone was very helpful and prompt with the service! Would recommend anyone to come here More

by Sg245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Aug 25, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

August 24, 2022

Longo Toyota always provides the best service efficiently! The service manager, Bruce Herrera is great. Longo is one of the reasons that we kept buying Toyota. More

by hsieh_c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Longo Toyota responded

We couldn't agree with you more about Bruce Herrera @ Longo Toyota Svc Dept. he's one of the many reasons why Longo is Longo, BUT, you are certainly the main reasons Longo is still here!. Make it a great day and hurry back - Team Longo

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