Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,116 Reviews of Longo Toyota - Service Center

Sort by
September 18, 2024

Outstanding service and customer care. Jeffery Tsao was superlative. Absolutely recommended! Longo clean, super efficient More

by West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha and Thai Lee (phone)
Sep 18, 2024 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota - Have a wonderful rest of your week and hurry back

September 14, 2024

Friendly thorough kind helpful generous calm understanding accommodating professional polite good people who work really hard to give you good service thank you More

by aaronbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave us a review on DealerRater. We’re thrilled to hear that you found our team to be friendly, thorough, kind, and professional. It’s our goal to provide excellent service and to accommodate our customers' needs as best as we can. Team Longo

September 14, 2024

My car was done right, but they took over an hour longer than they expected. I wish they would have let us know we would’ve rushed back. More

by snaggles6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you for sharing your experience with us. We apologize for the delay in completing your vehicle service and for not communicating the extended time frame more promptly. We understand how important timely updates are and regret any inconvenience this may have caused. Please know that we are actively working on finding a better balance to improve our service completion times. Your feedback is invaluable in helping us enhance our processes. Team Longo

September 11, 2024

Noli helped me out got my oil change done and kept me informed would go back to him. More

by madrigal.jesus11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Longo Toyota responded

Thank you for your DealerRater posting and delighted knowing Noli took wonderful care of you and your investment (car). Hurry back

September 11, 2024

Was a very satisfying experience just one issue my battery is leaking acid and was check ok hope next time they look at it and see if is ok to be doing that but over all was top notch More

by mbrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Longo Toyota responded

We’re glad to read that you had a positive overall experience with the service! However, we’re sorry to hear about the issue with the battery leaking acid. It's important to address that, as it can cause further damage. Please feel free to contact Ethan your service consultant to discuss in detail.

September 10, 2024

Great service, clear and concise explanation by Alex Leyva. The technicians have not steered me wrong and their hard work is much appreciated. More

by abesaint876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota responded

Thank you for coming in for service. We truly appreciate your kind words about the great service provided. Alex Leyva’s clear and concise explanation is something we take pride in, and we’re glad it was helpful to you. Additionally, we’re grateful for your recognition of our technicians' hard work. Team Longo

September 09, 2024

Benjamin took great care of us. I do recommend going on the weekdays, on the weekends expect your care to take minimum 3 hours to service. More

by Justin90909090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Longo Toyota responded

Thank you for your valuable feedback and for your trust in our service. We’re delighted to hear that Benjamin took great care of you. We apologize for any delays you experienced and appreciate your patience. Your suggestion to visit during weekdays is noted and will certainly help future customers plan accordingly. We strive to improve our service and efficiency continuously, and your insights are invaluable in this process. Thank you once again for your feedback and for choosing us.

September 09, 2024

Thanks Longo Toyota en especial Max very professional thank you so much I like the services More

by Sobeydatello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Longo Toyota responded

Thank you for choosing Longo Toyota for your service needs. We truly appreciate your business and the opportunity to assist you. A special thanks for your kind words about Max and the service team. We’re delighted to hear that you had a positive experience and found our service to be professional and satisfactory.

September 07, 2024

Great service and fast also very friendly Fix my recall and oil service that I requested More

by walter.calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sorry i do not remember his name booth #11
Sep 09, 2024 -

Longo Toyota responded

Thank you for your rating and review - Team Longo

September 05, 2024

Fast, accurate, clean environment, reasonable price, warm service Fast, accurate, clean environment, reasonable price, warm service Fast, accurate, clean environment, reasonable price, warm service More

by 1223318037toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Longo Toyota responded

Thank you so much for visiting us! We’re thrilled to hear that you found our service to be fast, accurate, and in a clean environment. We take pride in offering reasonable prices and delivering warm, attentive service. Your satisfaction is our top priority, and we’re delighted that we could meet your expectations. Hurry back - Team Longo

...
6
...