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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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November 18, 2022

Great customer service and service advisor. Thank you for very helpful advice regarding my car. Everything is perfect, definitely will come back again for another service. More

by my_cool31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Longo Toyota responded

Thank you for the 5-star DealerRater review, we're honored to serve you - Team Longo

November 17, 2022

Ii'm very happy yesterday becuase they intertained me and they are very helpful. I appreciate your service. Thanks augustin for helping me yesterday.. Have a great day. More

by Emmanuel Rodrigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustin
Nov 17, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to assist and delighted knowing Agustin and the Svc team took wonderful care of you and your investment (car). Happy Holidays!

November 17, 2022

Very clean dealership! Longo focuses on customer, service, and satisfaction! A pleasure to do business with! And thank you for the complementary Starbucks coffee!👍 More

by alexzuno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Longo Toyota responded

Thank you for the review on DealerRater and from all of us @ Longo Toyota, we wish you the Merriest of Holidays and hurry back

November 13, 2022

They keep their word on when the car will be ready. They have a good waiting space. More

by Barb Twilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and please know how honored we are to serve you - Team Longo

November 09, 2022

I was so extremely upset with the grease marks from the mechanic left in the interior. More

by tonyesperi66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Longo Toyota responded

Good Morning - Did you have a chance to speak with a service manager on duty on this day?

Nov 09, 2022 -

tonyesperi66 responded

Yes.

November 03, 2022

I got my service done and the service worker, Edward, who helped me let me know of an awesome deal that includes a discount for being a resident and it saved me hundreds of dollars. If it wasn’t for him taki More

by Des
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Nov 03, 2022 -

Longo Toyota responded

Thank you so much for this wonderful posting about your recent visit to Longo Toyota, we're honored to serve you. Have a great day and hurry back - Team Longo

November 01, 2022

I Went over the mileage required to qualify for the complimentary service, but the Service Mgr waived the charges. That's really commendable.I will be forever a loyal customer of Longo Toyota. More

by Carmelocastelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Nov 01, 2022 -

Longo Toyota responded

We're honored to serve you and we never want you going anywhere else but Longo Toyota - Have a wonderful rest of your week and hurry back

October 28, 2022

Great experience with everything in the process. I would come back again. Thanks for the service More

by Sjdncnfdj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Longo Toyota responded

We're honored to serve you and your auto care needs. Team Longo

October 26, 2022

Ariel Ramirez, the person who help me, was really polite and helpful. She went out of her way to make sure that everything was fine with the service. More

by JES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Longo Toyota responded

We're honored to serve you and want to say THANK YOU for entrusting Ariel | Longo Toyota with your auto care needs.

October 26, 2022

Staff was Friendly, informative, professional and kept me informed of progress of service. Thank you More

by AngieB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Longo Toyota responded

We're honored to serve you Angie and please hurry back - Team Longo

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