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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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May 03, 2023

Longo Toyota kept my car running for many years. It did a great job of repairing. More

by Song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
May 04, 2023 -

Longo Toyota responded

Thank you for your loyalty to Longo Toyota and we're honored to serve you

April 29, 2023

Estimated wait time was too long. Service communication was good. Explanation of service needs improvement. More

by cashmerefeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Longo Toyota responded

Thank you for sharing your viewpoint and caring enough about our company to help us improve a few of our process which will help our overall guest experiences. If you would like to provide more details please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 - E: kary.loefler@longotoyota.com

April 27, 2023

Service has improved a great deal. Usually no more than an hour and a half. They continually give you an update on your car. I am very happy with the Blue team. They are great. More

by dolin91731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Longo Toyota responded

Thank you for showcasing our ongoing efforts in improving our dealerships processes and guest experiences. Team Longo

April 26, 2023

Benjamin very helpful responsive. Great experience they did a great job on the repair would come again More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy knowing Ben and the service team took wonderful care of you. Make it a great day and hurry back

April 26, 2023

I have taken my truck to multiple different toyota dealerships for my scheduled maintenance services and I have found Longo Toyota of El Monte to be my top and only choice when It comes to all my serv More

by Chief_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Apr 26, 2023 -

Longo Toyota responded

We're honored to have been selected to handle your auto care needs and here's to many more years with Longo Toyota

April 16, 2023

Great service, friendly & courteous. I would strongly recommend LONGO Toyota to others & friends. Great place More

by Jumpman2350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Longo Toyota responded

Thank you for your rating and review - Team Longo

April 16, 2023

Very attentive to customers satisfaction, I would like to thank Mr Noli Evangelista for his professionalism, character and service, Mr. Noli always ensures that I’m completely satisfied with whatever service More

by Sawai58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Longo Toyota responded

Thank you for taking the time to share your service visit @ Longo Toyota on DealerRater - We're honored to serve you

April 14, 2023

I love servicing my car here at Longo because it’s easy, quick, & the service consultant Bruce is very helpful! They always do a great job & I will continue to come back. Thank you Longo!! More

by McKenna Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Longo Toyota responded

Thank you Ms. Hernandez for the smile your posting has brought all of us @ Longo Toyota. We're certainly honored to serve you and hurry back - Team Longo

April 11, 2023

Service was quick and efficient. I enjoy working with Eric Chung who keeps me updated on my car’s status. The service tracking system is digital now, so I can also see the progress More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Longo Toyota responded

We appreicate your efforts in recognizing one of our team members @ Longo Toyota Svc Dept (Eric) and delighted to read of the caring attention he provided during your visit. Thank you again for visiting Longo and hurry back

April 09, 2023

Very professional. Just love this dealership. Their service department is always great. Would highly recommend More

by ggand4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Chiu
Apr 10, 2023 -

Longo Toyota responded

Thank you for the shout out on DealerRater - Team Longo

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