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Longo Toyota - Service Center

El Monte, CA

4.7
1,114 Reviews
Call Service Center (626) 652-3217

1,114 Reviews of Longo Toyota - Service Center

Sort by
September 25, 2024

Easy make appointment and service done within timeframe and Noli provided explanation on car service results in details More

by peilin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Longo Toyota responded

Thank you for choosing our dealership for your recent service visit! We appreciate your trust in us and are glad to hear that you found the appointment process easy and that your service was completed within the expected timeframe. We’re also pleased that Noli was able to provide you with a detailed explanation of your car service results. Clear communication is important to us, and we’re glad you found it helpful. Hurry back - Team Longo

September 24, 2024

I am so happy to attend you guys because you’re so amazing all time. Thank you for taking care of my Prius. More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Longo Toyota responded

Thank you Francisco for the shout out on DealerRater - We're humbled to serve you - Team Longo Toyota

September 24, 2024

Excellent service from Wendy. Timely advice and updates on the progress of the car’s service More

by chanb561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Longo Toyota responded

Thank you for your kind review! We’re pleased to hear that Wendy provided you with excellent service and kept you updated on your car’s progress. Clear communication is important to us, and it’s great to know that it made your experience even better. Team Longo

September 22, 2024

Quick to check in my car ! !! Friendly staff ! Kept me informed at all times regarding my car needs !! More

by Sjlopez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Longo Toyota responded

Thank you for your feedback! We’re glad to hear that your check-in experience was quick and that our friendly staff kept you informed about your car’s needs. Providing excellent service and keeping our customers in the loop is our priority, and it’s great to know we met your expectations. Team Longo Toyota

September 21, 2024

I have been a customer of Longo Toyota since 2019. They have always provided the best service and I will continue to use Longo Toyota for our vehicles! Thank you! More

by Fourorion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Longo Toyota responded

Thank you for being a loyal member of the Longo Toyota family since 2019! We truly appreciate your trust in us and are thrilled to hear that you’ve consistently received the best service. Your satisfaction is our top priority, and we’re committed to continuing to provide you with outstanding care for all your vehicle needs.

September 20, 2024

Friendly service and staffs. Provided updates. Well maintained dealership. Has a Starbucks and a Subway shop on site. Lots of seating areas. More

by w888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you for the shout out and have a great weekend!

September 19, 2024

Everything was explained well, even though I had to wait like 20 minutes for someone to help me More

by Jmdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Longo Toyota responded

Thank you for your feedback! We’re glad to hear that everything was explained well during your visit. We apologize for the 20-minute wait, and we appreciate your patience. We’re always working to improve our service, and your input helps us do just that. Team Longo Toyota

September 18, 2024

They didn’t take too long fixing my car. I am satisfied with their service. More

by Itzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Longo Toyota responded

Thank you Itzel, for taking time out of your day to post online about your service visit @ Longo Toyota. We're humbled!

September 18, 2024

Outstanding service and customer care. Jeffery Tsao was superlative. Absolutely recommended! Longo clean, super efficient More

by West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha and Thai Lee (phone)
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Sep 18, 2024 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota - Have a wonderful rest of your week and hurry back

September 14, 2024

Friendly thorough kind helpful generous calm understanding accommodating professional polite good people who work really hard to give you good service thank you More

by aaronbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave us a review on DealerRater. We’re thrilled to hear that you found our team to be friendly, thorough, kind, and professional. It’s our goal to provide excellent service and to accommodate our customers' needs as best as we can. Team Longo

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