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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews
Call Service Center (626) 652-3217

1,217 Reviews of Longo Toyota - Service Center

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February 27, 2025

Great service from Albert Lopez. Got me best deal for my service and was very great when giving updates and what good options there were! More

by C.lozano113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Longo Toyota responded

Thank you for your kind words! We're thrilled to hear that Albert Lopez was able to provide you with great service and secure the best deal for your needs. We take pride in keeping our customers informed, and it's wonderful to know that Albert's updates and guidance on available options made a positive impact. Team Longo

February 25, 2025

Professional and friendly staff. They also washed my car that’s was awesome. Highly recommend ed More

by Kenks60@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
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Feb 25, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our professional and friendly staff. We're also glad you enjoyed the car wash – we love going the extra mile for our guests! Your recommendation means a lot to us, and we look forward to welcoming you again soon! Team Longo

February 25, 2025

They use Toyota parts and recommend needed services. They are honest about what’s required and what can wait. More

by Guinnp88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Longo Toyota responded

Thank you so much for your wonderful review! We’re so happy to hear that your experience with us stood out. At Longo Toyota, we take pride in using genuine Toyota parts and providing honest, transparent service. Our team always strives to recommend only what’s necessary to keep your vehicle running smoothly, while also letting you know if something can wait. It’s fantastic to know that you’ve felt valued and well-cared for during your visit.

February 24, 2025

Easy dropped off,No waiting,services complete call,Text,easy check out,fast car delivery. More

by tran528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Feb 24, 2025 -

Longo Toyota responded

Thank you for sharing your voice online and delighted knowing the service team took wonderful care of you and your investment (car). Make it a great day and hurry back - Team Longo

February 20, 2025

At service department there is always a rush. They either forget to write information or omit it. Not very friendly toward costumers. More

by spock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
agustin jauregui
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Feb 20, 2025 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us to extend our apology for your last service visit. Because our guests experiences are very important to us, our Service Manager, Jesus Chacara would like the opportunity to speak with you directly. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you

February 19, 2025

The maintenance appointment was excellent. I arrived on time and Ryan started doing the paper work immediately. My car was ready in less than an hour. More

by jgpunto2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
Report | Print
Feb 19, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that your maintenance appointment went smoothly, and that Ryan was able to assist you promptly. We truly appreciate your feedback and are so glad that your car was ready in no time. We look forward to welcoming you back for your future service needs! Team Longo

February 19, 2025

Great dealer and service department. Service department kept me up on status of my car More

by Lindatagami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 19, 2025 -

Longo Toyota responded

Thank you for sharing your feedback! We're glad to hear you had a great experience with both our dealership and service department. Keeping you updated on your car’s status is something we prioritize, and we appreciate you recognizing that. Thanks again for your kind words, and we look forward to serving you in the future! Team Longo Toyota

February 17, 2025

Jason Diep was a great member service, give you more details on what me tell him the issue that I have on my car More

by clisaong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Longo Toyota responded

Thank you for sharing your experience with Jason Diep! We're happy to hear that he provided you with great service and took the time to understand and address the issues you had with your car. It’s always our goal to make sure our customers feel heard and well taken care of. Team Longo Toyota

February 13, 2025

It took the service department 4 1/2 hours for an oil change, top off fluid and rotate the tires More

by Steve168049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Longo Toyota responded

Thank you for sharing your feedback on DealerRater and giving us the opportunity to apologize for any service delays you encountered. At Longo Toyota, we highly value our guests' input, and our Service Manager, Matthew Menendez, would like to personally speak with you. He can be reached at 626.652.3614 or via email at matthew.menendez@longotoyota.com. We look forward to hearing back from you

February 08, 2025

Longo Toyota Service is second to non I have tried many dealerships. There whole service program extremely good. More

by nettopo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re so happy to hear that you’ve had a great experience with Longo Toyota Service. We truly appreciate your trust in us, especially knowing you’ve tried other dealerships. Our team works hard to provide top-notch service, and it means a lot to know that it stands out to you.

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