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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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June 25, 2023

Good attitude, came in as a walk-in they did their best to get me out quick but will definitely make an appointment next time. More

by mathewjacobs1983
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Longo Toyota responded

Thank you so much for entrusting the team @ Longo Toyota to handle your auto care needs.

June 24, 2023

The technician’s performance looks like getting worst. There were minor problems happened to my car last 2 visits (twisted the driver’s seatbelt & broke the door light bulb). The recent visit (6/17/23) is More

by nik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Matthew Menendez @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com - We look forward to hearing back from you

June 22, 2023

Everything was perfect. Good service and friendly. They checked all my equipment. Everything was on time. Thank you. More

by Calvinchang135
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy knowing the Svc team took wonderful care of you as you deserve.

Jun 22, 2023 -

Calvinchang135 responded

Thank you for your service.

June 19, 2023

Getting my car serviced is so quick and . Appointments are easy to make, and the service team is so helpful. Thank you Jason Diep, for being so kind and accommodating! More

by Taryne-lindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Longo Toyota responded

Thank you for bringing your vehicle into Longo Toyota's Svc Dept and delighted knowing Jason took wonderful care of you and your auto care needs.

June 17, 2023

Jesus Chacara Longo Toyota El Monte Service Wont take my vehicle anywhere else! I drive 12 miles when theres a toyota dealer down the street! Thanks JJ always always helping w my SUV More

by jerseygirl6363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota and JJ never going anywhere either, he's such an amazing team member and really does take wonderful care of our guests as you deserve only the best. Make it a great day and hurry back - Team Longo

June 12, 2023

I was greeted and was explained what my car needed and was kept updated on the progress of it More

by Mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Longo Toyota responded

Thank you for your review and hurry back to Longo Toyota

June 11, 2023

I’m always satisfied when I bring my car for service at Longo Toyota. They communicate with you and updates you on the status of your vehicle. More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota

June 07, 2023

Service operations are efficient and advisors friendly. You are kept informed of car’s status and any recommendations. More

by jss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Jun 08, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept

June 02, 2023

They serviced my car and they were quick and provided a good service. They always provide good service.. More

by Nuria Figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Longo Toyota responded

Thank you for entrusting our company (Longo Toyota) and our team (Alex) with your auto care needs.

June 02, 2023

Anthony Torres' attention was exceptional, my rav4 truck had a starting problem, although I didn't have an appointment, he took care of me and explained the solution to my truck, it was a good experience! e More

by Gabriel Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Jun 05, 2023 -

Longo Toyota responded

Thank you Gabriel for the kind posting on DR and we appreicate the time you've taken to share your service visit @ Longo Toyota.

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