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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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August 07, 2023

Without an appointment, the Longo team helped me out with no problem, and fixed my vehicle issue in a few hours. Also, the complimentary shuttle service was a great first time experience for me. Comfortabl More

by aguinagacaroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle and customer service
Aug 07, 2023 -

Longo Toyota responded

Thank you for showcasing on Dealerrater some of our amenities we have @ Longo Toyota and we're so happy knowing of the comfort it provided you. Have a wonderful rest of your week and hurry back

August 06, 2023

My sales rep Mandi, was excellent. Unfortunately, the staff who were “helping” me coordinate shuttle service to and from the adjacent city 5 miles away didn’t come through. I ended up More

by Jyamzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Longo Toyota responded

Thank you for talking with our Valet Supervisor (Enrique) and allowing him to personally apologize for the service you received from his team. We appreicate you helping us be a better ran company today and for the future. Team Longo

Aug 09, 2023 -

Jyamzon responded

What I would find redeeming of Longo is if they reimbursed me for the Lyft I bought to return to the dealership to pick up my car.

August 05, 2023

Fast services , agents were happy and clearly to explain everythings you need in the future More

by Tien Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Longo Toyota responded

Thank you for coming to Longo Toyota Svc Dept

August 03, 2023

Edward Duran, has great customer service mgr. .He keeps me informed. Pending passsing smog issues? More

by ddow92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Aug 03, 2023 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and happy knowing of the communication provided by Edward was to your satisfaction. Plz know if you do have any further questions about your smog services, please do not heistate to contact Edward, he's always here to listen - Team Longo

August 02, 2023

This place is great the service is awesome always good work there love it all the time More

by Spitty143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Duran
Aug 02, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota

August 02, 2023

Good service delivery and professional work for me and friendliness and polite staff and service is great More

by Batman 2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota - Make it a great day

August 02, 2023

Longo provided good services and I highly recommended it. Jason is very helpful to answer any questions More

by tracyl2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Longo Toyota responded

Thank you for entrusting our company (Longo Toyota) and team (Jason) with your auto care needs.

July 29, 2023

No one told me I had to check in with the cashier in order for them to bring my car to the front. Waited an hour after my service advisor said that my car service was complete, that I would receive a t More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

July 28, 2023

Alex was helpful and made it easy for me drop off my car for repair he updated me on what my car needed took care of me. I am satisfied with the service. More

by marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you Marc for the shout out and we're honored to serve you....

July 28, 2023

You do excellent thank you will be back thanks thanks thanks thank again thank again thank again thank the you and have an amazing evening love and More

by toneronsale88
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Jul 28, 2023 -

Longo Toyota responded

What an awesome review - TY for the shout out on DealerRater - Team Longo Toyota

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