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Longo Toyota - Service Center

El Monte, CA

4.7
1,272 Reviews

1,272 Reviews of Longo Toyota - Service Center

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May 29, 2025

05-27-25 Service Date; Assisted by Max @ Desk # 25. Being female and working with the public for over 40years, 34 yrs. @ a high-demanding level, I know first hand that customer service can be challengi More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The automotive service mechanics. Thank you!
May 29, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your recent service experience with us on DealerRater. We truly appreciate your thoughtful and detailed feedback. We're especially pleased to hear that Max provided exemplary service during your visit on May 27th. It's clear from your kind words that his professionalism, respectful communication, and attention to detail made a lasting impression. We'll be sure to recognize Max for upholding the high standards of service we strive to deliver to every guest. Make it a great day and please hurry back - Team Longo

May 27, 2025

I’ll definitely bring all my cars to Longo Toyota for service, moving forward. Longo is about 40 miles from home, but the excellent customer service is worth the drive. Zechariah Evans was my service adv More

by Paolo Escobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
May 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for choosing Longo Toyota for your vehicle service needs. We truly appreciate you taking the time to share your positive experience. It means a lot to us that you’re willing to make the 40-mile drive—our team strives to provide excellent customer service, and we’re thrilled to hear that Zech made such a great impression.

May 27, 2025

I always love Longo Toyota for their car service, mechanic always provide excellent job on my cars. Sebastian always provide excellent customer service, every time I go for service, I always request More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience with Longo Toyota! We're truly honored by your continued trust in our team for both your vehicle purchases and service needs. It’s wonderful to hear that Sebastian has consistently provided you with excellent customer service — we’ll be sure to pass along your kind words to him.

May 25, 2025

Service department provided great service in a timely matter. They were quick and very professional as well. More

by Emora23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Longo Toyota responded

We appreciate you posting your feedback about your recent experience with our Service Department. It's great to hear the service was provided in a timely manner and that the team was quick and professional. Hurry back - Team Longo

May 22, 2025

Noil alway delivers great service. He keeps you informed. Delivers what he promises. I will always ask for him. More

by jrkenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience. We're glad to hear that Noil provided the dependable service we aim for at Longo Toyota. He takes pride in keeping customers informed and delivering on his promises. Have a wonderful upcoming holiday weekend and hurry back

May 15, 2025

Longo provides friendly, professional and knowledgeable customer service. And Bruce Herrera exemplifies this! Always a pleasure to do business here. More

by Glen Kuniyuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Longo Toyota responded

We appreciate you taking the time to share your experience. Providing friendly, professional, and knowledgeable service is a priority at Longo, and Bruce consistently demonstrates that commitment. It's always a pleasure doing business with you, and we’re glad to continue supporting your automotive needs. Team Longo

May 14, 2025

I had a service and paid for car wash. I was told the car will be finished at 1 pm. With the car wash I waited 5 hrs. More

by Ghanimil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Temo Gonzalez service consultant
May 14, 2025 -

Longo Toyota responded

We would like to extend our sincerest apologies for the delay you experienced during your recent visit. We understand that you were informed your vehicle would be ready by 1:00 PM, and we deeply regret that you had to wait an additional five hours, especially after purchasing a service that included a car wash. This is far from the level of service we aim to provide and your viewpoint has been shared with our service management team.

May 11, 2025

I almost didn’t take my vehicle in to Longo Toyota because I was embarrassed that all I needed to have done was to have the pressure of my tires checked and to have one tire repaired. (I had tried to More

by ballira4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Marquez
May 12, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience with us! We understand that even small tasks like checking tire pressure or repairing a tire can sometimes feel like an inconvenience, especially when you're worried about long wait times. We’re so glad to hear that you felt valued and well taken care of during your visit to Longo Toyota. Providing excellent customer service, regardless of the size of the job, is something we pride ourselves on, and we’re happy we could make your visit efficient and stress-free. Your feedback means a lot to us, and we’re glad that we could make a positive impression!

May 11, 2025

Service was amazing. , I will definitely come back to complete all my future services. Thank you for the great quick service. More

by Areli.l85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Longo Toyota responded

Thank you for your kind words! We’re thrilled to hear that you had such a great experience with our service team. Providing quick and efficient service is something we take pride in, and we’re happy we could meet your expectations. Team Longo

May 09, 2025

Biagio was great. He kept me updated on my cars progress. He was professional and made me feel valued. My car was ready when he told me it would be. I had a positive e More

by estevezdonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Biagio provided you with professional, timely, and attentive service. At Lango Toyota’s Service Department, we strive to make every customer feel valued, and it's wonderful to know Biagio delivered on that promise. We’ll be sure to pass along your appreciation to him Have a wonderful weekend - Team Longo

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