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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews
Call Service Center (626) 652-3217

1,217 Reviews of Longo Toyota - Service Center

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March 13, 2025

Excellent service and pleasant place. Easy to understand all the charges and adviser provide excellent services More

by yinglo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our service and the pleasant experience you had with us. It’s great to hear that you found our pricing transparent and that our advisors provided excellent support. Team Longo

March 13, 2025

Efficient, communicative, and fast. Makes accurate predictions on maintenance time. Smooth operations, go in and get out asap. More

by Elise
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Longo Toyota responded

We sincerely appreciate your kind words and feedback! We're glad to hear that you found our service efficient, communicative, and fast. Accuracy and smooth operations are key priorities for us, and it's great to know we met your expectations. Your support motivates us to keep delivering the best experience possible. Team Longo Toyota

March 13, 2025

Every time I come to Longo Toyota me and my car get treated well and everyone is very friendly More

by Hector97@sncglbal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Longo Toyota responded

Thank you for your kind words. We're delighted to hear that you and your car always receive great service at Longo Toyota. Our team takes pride in providing a friendly and welcoming experience, and your feedback means a lot to us.

March 10, 2025

I took my 4Runner in for an oil change and it was done in a timely manner. More

by heathman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
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Mar 10, 2025 -

Longo Toyota responded

We’re glad to hear your oil change was completed efficiently! Keeping your 4Runner in top shape is our priority. We appreciate your post and please hurry back - Team Longo

March 09, 2025

Excellent customer service. The work performed at the Longo 626 Customers outstanding. Will be returning back soon. More

by adrian_h98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy from 626 Customs
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Mar 10, 2025 -

Longo Toyota responded

We appreciate your feedback! It’s great to hear that you had an excellent experience and that the work at Longo 626 met your expectations. We look forward to seeing you again soon. Team Longo | 626customs

March 08, 2025

Very good service and the staff Very friendly and helpful. I will come back again. Thanks More

by kelvintang1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Longo Toyota responded

We appreciate your kind words! Providing great service and a friendly experience is always our goal. We’re glad to hear you had a positive visit and look forward to seeing you again. Longo Toyota

March 03, 2025

A customer since 1984. This service was handled in a timely and professional manner. My service advisor is Bruce Herrera and he is second to none. He kept me informed and a More

by wave-biting2e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Longo Toyota responded

Wow—since 1984! We truly appreciate your loyalty and are grateful for your continued trust in Longo Toyota. It's wonderful to hear that Bruce Herrera provided top-notch service and kept you informed throughout the process. Your kind words mean a lot to us, and we’re thrilled to know that you consider Longo Service the best. We look forward to serving you for many more years to come!

March 02, 2025

All of technicians are very professional and helpful, willing to help with our needs. Today was Mr Ethan Su, but most of the technicians offer the same costumer assistance More

by martinju313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Longo Toyota responded

Thank you for your kind words! We're so glad to hear that our technicians, including Mr. Ethan Su, provided you with professional and helpful service. Our team is always committed to assisting our customers with their needs, and it means a lot to know their efforts are appreciated. Team Longo

March 01, 2025

I’m giving the dealership 5 stars. But as far as the service department goes they would get a two star rating. More

by Dealhunter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romero, Julian
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Mar 03, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience and for giving our dealership a 5-star rating. We truly appreciate your support! We’re sorry to hear that your experience with our service department didn’t meet your expectations. Please know that our service management team is always here to listen, and we would love the opportunity to discuss your visit in more detail. Longo Toyota

March 01, 2025

Noli is nice to work with, nice customer service from him. Got out of there by estimated time More

by Helenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli
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Mar 03, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience with us. We’re glad to hear that Noli was great to work with and provided excellent customer service. It’s also wonderful that everything was completed within the estimated time. Team Longo

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