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Longo Toyota - Service Center

El Monte, CA

4.7
1,119 Reviews

1,119 Reviews of Longo Toyota - Service Center

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October 22, 2023

Thank you Longo Toyota for your help regarding my ZKG issue with my old but trusty 2012 Highlander which we purchased from you 11 years ago. Special thanks to Maria Madrigal from service department and E More

by RLora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Madrigal, Enrique Estrada
Oct 23, 2023 -

Longo Toyota responded

We're delighted to read of the caring attention provided by Maria | Enrique. Thank you for being the most important part of our business - Team Longo

Oct 23, 2023 -

RLora responded

Again, thank you for the very valuable help you extended Team Longo. I think its time to visit Vic Smith soon. Thank you.

October 22, 2023

Those staffs are friendly, listen to customers. Solve problems effectively and fast. Give me better advice. More

by Yiping Liu
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Yiping Liu responded

Those staffs are friendly, listen to customers.

Oct 23, 2023 -

Longo Toyota responded

Thank you Yiping, we're so honored to serve you - Team Longo

Oct 26, 2023 -

Longo Toyota responded

Aww - wonderful to read - TY

October 20, 2023

Agustin J , my service advisor was really nice - suggested services that he thinks is needed and no pressure, very professional and courteous.Very good service always. More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Longo Toyota responded

We know San... you have many choices when selecting a servicing dealer and we're honored you've selected Longo Toyota | Agustin to take care of your investment (car). Have a great weekend and hurry back...

October 15, 2023

We bought car from you guy and I been taking my 2021 Toyota Tacoma to get service. The place is fast and easy to make an appointment. If I would get another car. It will be from you guys More

by Damo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Longo Toyota responded

THANK YOU for this great review on DealerRater. Keep spreading the news about Longo Toyota we're honored to serve you.

October 15, 2023

I was happy with the service, but unhappy they disconnected my dash am and alignment and never told me about it until I called to inquire why my dash cam wires disconnected. They said it’s for pri More

by Autoreviwer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Agustin Jauregui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us this opportunity to reach out to your personally to discuss. Our Service Manager, Rob McGuire, tried reaching you but was unsuccessful. He can be reached and at your convenience @ D: 626.652.3610 or E: rob.mcguire@longotoyota.com. We look forward to hearing back from you

October 13, 2023

Great Customer service, Great team members! Been coming here for the last 10 years and always had a amazing experience. More

by Diegoperez_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan ramirez
Oct 16, 2023 -

Longo Toyota responded

THANK YOU for making us smile. We're honored you choose Longo Toyota for your auto care needs.

October 12, 2023

Once again Longo Toyota provided very good service. A big part of its success was due to the excellent attention provided by Mandi Davis. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Longo Toyota responded

Thank you Rob for the shout out on DealerRater and even more important the trust you have in our company (Longo Toyota) and team (Mandi) is priceless.

October 10, 2023

Respectful and professional staff. Convenient shuttle service available for customers. Huge selection of cars and nice layout for dealership. More

by Vince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Longo Toyota responded

Thank you for your kind posting on DealerRater and entrusting us with you servicing needs.

October 07, 2023

Every time I need anything, Longo has an opening for me. When I am waiting, they have all the conveniences you can ask for. They say two hours but finish in one hour. Best dealership ever! More

by joesackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Longo Toyota responded

Thank you for coming to Longo Toyota Svc Dept - Make it a great day and hurry back

October 04, 2023

Couldn’t have asked for a better experience. Service was prompt. Facility is superb. Overall experience was great. More

by ToyCam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Longo Toyota responded

Thank you for such a kind posting on DealerRater and we're so honored to serve you @ Longo Toyota

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