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Longo Toyota - Service Center

El Monte, CA

4.7
1,163 Reviews

1,163 Reviews of Longo Toyota - Service Center

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January 01, 2025

Usually great service . Dec 30 service with appointment took over 5 hours almost 6 for completion of minor service oil change/tire rotation. The communication was poor . More

by Anonymous25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Longo Toyota responded

Thank you for sharing your feedback, and we sincerely apologize for the extended wait and poor communication you experienced during your recent visit. We take guest feedback seriously at Longo Toyota, and we understand how frustrating delays and lack of updates can be. Our Service Manager, Jesus Chacara, would appreciate the opportunity to speak with you directly to address your concerns. He can be reached at 626-567-0508 or via email at jesus.chacara@longotoyota.com.

December 31, 2024

Easily the best experience I've ever had with a car dealership. They were honest, efficient, and provided great service. Frances was wonderful! More

by Daniel S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We truly appreciate your kind words and are grateful for the opportunity to have served you. It’s wonderful to hear that your experience was so positive, and we’re glad that Frances was able to assist you. We look forward to serving you again in the future! Happy New Year - Team Longo

December 30, 2024

On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a More

by alohakamimura
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We know this matter important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Rob McGuire tried reaching you today Dec 31, 2024 but was unsuccessful. He did leave his contact information on your voice mail. Please note our Service Dept will be closed on Jan 1, 2025 for New Years Day. We look forward to hearing back from you.

December 29, 2024

Excellent dealership. Buying car with longo , and their service center is amazing. All my cars are from longo. More

by Cre8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for your continued trust in Longo Toyota! We're so glad to hear you've had excellent experiences with both our dealership and service center. It's wonderful to know that all your cars have come from us. We truly appreciate your loyalty and are here to assist with anything you need. Looking forward to serving you again soon! Happy New Year

December 28, 2024

Great sevice, honest feedback and recommendations you can track with a dealer record and competitive pricing, get the price and take the time to compare if there is any doubt and you’ll see. More

by abesaint876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We appreciate you recognizing our honest recommendations, competitive pricing, and transparency. We always aim to provide our customers with the best service, and we're glad it made a positive impact. If you have any questions or need further assistance, feel free to reach out. We're here to help! Happy New Year and please hurry back - Team Longo

December 22, 2024

Each time we bring our 2015 Prius for service, we are very grateful for the attention given to us by Mandi Davis. She is excellent at explaining everything. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We are so glad to hear that Mandi Davis continues to provide you with excellent service and clear explanations each time you bring your Prius in for maintenance. Mandi is truly dedicated to ensuring every customer feels informed and well taken care of, and we're thrilled that she’s been able to make such a positive impact on your experience. Happy Holidays - Team Longo

December 19, 2024

Excellent service! Our service rep, Bruce H. Is the BEST! Prompt, courteous, trustworthy! Keeps us regularly posted on the status of our car! We drive from the San Fern More

by Hybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Longo Toyota responded

We greatly appreciate you taking the time to share your experience! It’s wonderful to hear that Bruce H. and the entire team have consistently provided you with outstanding service. Your loyalty over the years means a lot to us, and we’re pleased to know that you enjoy the comfort and convenience of our waiting area, along with all the additional services we offer. Happy Holidays - Team Longo Toyota

December 18, 2024

I love this dealership. I’ve been going to this dealership for many many many years and everybody’s respectful. You get good quality work Fast service More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
Dec 18, 2024 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you’ve had such a positive experience with us over the years. We truly appreciate your loyalty and kind words about our team, the quality of our work, and our fast service. It’s always our goal to provide the best experience for our customers, and we’re so glad to hear we’ve succeeded in doing that for you. Team Longo

December 17, 2024

Love Longo. My last two cars bought at Longo. Almost always professional although my last visit someone stole some money out of my car. :/ More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Longo Toyota responded

Thank you for your feedback. We take comments like this very seriously, as we are committed to maintaining the highest standards of professionalism and integrity at Longo Toyota. Rest assured, we will not tolerate any theft, and we are deeply concerned by your experience. We would like to address this matter directly to ensure it is fully resolved. At your convenience, please feel free to contact Jesus Chacara, our Service Manager, at (626) 567-0508 or via email at jesus.chacara@longotoyota.com. We are eager to investigate this incident and take the appropriate actions.

December 15, 2024

Max was amazing and provided excellent service for my recent visit. Thank you Max! Keep up the great work! More

by melissamui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Longo Toyota responded

Thank you for sharing your positive experience! We’re so glad to hear that Max provided excellent service during your recent visit. We’ll be sure to pass along your kind words to him. Keep up the great work, Max! Happy Holidays - Longo Toyota