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Longo Toyota - Service Center

El Monte, CA

4.7
1,114 Reviews
Call Service Center (626) 652-3217

1,114 Reviews of Longo Toyota - Service Center

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October 22, 2024

Unbelievable customer service! Staff is always attentive to clients needs and comfort. The professionalism is thru the roof! More

by AngieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Longo Toyota responded

We truly appreciate your kind words on DealerRater. It's rewarding to hear that our team's attentiveness and professionalism made such a positive impact on your experience. Your feedback inspires us to continue delivering exceptional service to all our clients. Looking forward to your next visit! Team Longo

October 16, 2024

Bruce in the service department is always very helpful and friendly! Great quality service at Longo! More

by katiek1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Longo Toyota responded

We appreciate you sharing your positive experience on DealerRater! It’s great to hear that Bruce in the service department was helpful and friendly. Our team at Longo is dedicated to providing top-quality service, and your feedback reinforces our commitment. Looking forward to your next visit! Team Longo

October 16, 2024

Agustin was very helpful and attentive. He made sure I was updated with the progress of my service and he wasn’t pushy or rude. More

by PMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Longo Toyota responded

We truly appreciate your kind words about Agustin. His attentiveness and commitment to keeping you informed are qualities we value greatly. We’re glad to hear that your experience was positive and that he made you feel comfortable throughout the process. Your feedback means a lot to us! Team Longo

October 14, 2024

Great customer service from Max! Prompt oils change & even a carwash…much appreciated. Highly recommended A+++ More

by marscrime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Avino
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Oct 14, 2024 -

Longo Toyota responded

Thank you for your kind feedback! We’re glad to hear that Max provided you with excellent customer service during your oil change. It's great to know you appreciated the prompt service and the car wash—we always aim to go the extra mile for our customers. Team Longo

October 14, 2024

Noli Evangelista,Service Advisor i highly recommend him to anybody. Great customer service overall. Very satisfied! More

by Tunechi_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with Noli as your Service Advisor. Providing great customer service is our priority, and it’s rewarding to know that Noli met your expectations. Team Longo

October 11, 2024

It was my first time to go to this Toyota Motor Company for maintenance. I was a little overwhelmed until I met Service Advisor Benjamin Zhou, who took the initiative to introduce the work process. His pro More

by Red apple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on Dealer Rater! We're thrilled to hear that Benjamin Zhou made your first visit to our Toyota dealership so positive. His professionalism and dedication to customer care truly shine, and we're glad he was able to ease your concerns. Your feedback means a lot to our team, and we look forward to serving you again in the future! Team Longo

October 11, 2024

This place is huge and the services are good. People respect with each other. The only thing is the waiting time is too long for pick up the vehicle. Hope it could be improved next time I visit. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Longo Toyota responded

Thank you for your feedback, Josh! We appreciate you taking the time to share your experience. We're glad to hear you enjoyed our services and the atmosphere. We sincerely apologize for the long wait time during your vehicle pickup and understand how frustrating that can be. Your input is valuable, and we’ll work on improving this for your next visit Team Longo

October 08, 2024

I keep returning to Longo Toyota because of the service. I appreciate the waiting area, I’m able to do my work, while I wait for my vehicle. The representatives are helpful and answer my questions. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Longo Toyota responded

Thank you for your continued support of Longo Toyota! We're glad to hear that you appreciate our waiting area and find it convenient for getting work done while you wait. Our team is here to assist you, and it’s great to know that our representatives have been helpful.

October 04, 2024

Eric Chung is an excellent service advisor. He is efficient and very helpful, he meet all my needs. Highly recommend! Guest Brian Hwang More

by Brian H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We’re thrilled to hear that Eric Chung provided you with excellent service. Our team is dedicated to meeting the needs of our customers, and it’s wonderful to know that Eric was able to assist you efficiently and effectively. Have a great weekend - Team Longo Toyota

October 04, 2024

Clean, professional, prompt, and outstanding customer service. Noli is the best and full of knowledge More

by Wongbudiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you so much for your kindness and trust in our team

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