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Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,117 Reviews of Longo Toyota - Service Center

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March 28, 2024

Jerry in the body shop was extremely helpful and courteous in answering our questions and helping us out. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Luu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Zhou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
Mar 28, 2024 -

Longo Toyota responded

Thank you for sharing your Collision Repair Services online and happy Jerry took amazing care of you

March 28, 2024

The service was good. I was notified of everything before my service and during. Everything was clearly communicated. More

by dacastro807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
Mar 28, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota for your auto care needs. Hurry back and Happy Easter

March 27, 2024

I’m pleased with the service department management team. A service representative had a service performed on my 2004 Sequoia without my authorization. However, the service manager corrected this situation More

by Dennis1868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Longo Toyota responded

Thank you for helping us be a better ran company @ Longo Toyota and happy knowing you were able to speak with a manager on duty. If you ever do have any questions and or concerns, please know as you witnessed, our managers are always here to listen.

March 25, 2024

Longo Toyota has been my favorite for the last 40 years ! Service is excellent. Max was the greatest ! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

Thank you so much Mike for your ongoing loyalty with Longo Toyota - WOW, that's amazing.

March 25, 2024

Friendly service, and good communication. Be ready to wait at least 5 minutes at least. More

by blujen185881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

Thank you for your kindness and feedback about your recent service experience. Our Svc Mgmt team is always trying to work on reducing the wait time during write-up.

March 24, 2024

I Love Longo Toyota. I wouldn’t take my car any where else. They have excellent customer service. More

by kellycerda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs.

March 23, 2024

I just want to give a big thanks to Daniel lopez he was very helpful and help me get the services need on my car I would definitely visit again. More

by allmsp20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

We're humbled @ Longo Toyota to have earned your trust & business. Hurry back

March 21, 2024

Augustin was professional and friendly. He answered questions that I had in a timely manner, and kept me informed on the process. More

by vexsens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Augustin Jauregui
Mar 22, 2024 -

Longo Toyota responded

Thank you for sharing your recent service visit to Longo Toyota online and delighted knowing Agustin and the team took amazing care of you and your investment (car)

March 20, 2024

They are really good! I thought there was no such service in any Toyota dealership but Longo Toyota is the best. I serviced my Toyota Sienna at 40000 miles and they did a More

by Das
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Longo Toyota responded

What a great way to begin our day with such an amazing posting on DealerRater. Thank you Das for taking the time to share with others about your service visit @ Longo Toyota w/Noli Evangelista. Hurry back

March 19, 2024

We love Longo Toyota. We come back time after time to purchase our vehicles here we just bought our 5th car with Longo. They make buying a car an awesome experience. Every More

by mmwebb64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Longo Toyota responded

THANK YOU so much for your loyalty to our company (Longo Toyota) and team (Paul Leung). WOW, amazing

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