Longo Toyota - Service Center

My experience yesterday was not good. I was talked to a rep with a bad demeanor. He was short with his words. No customer service that felt he cared about my car. Yes my car is 10 years o I was talked to a rep with a bad demeanor. He was short with his words. No customer service that felt he cared about my car. Yes my car is 10 years old but you made me feel bad about my car. and when it was time to get updates about my car you were worse. Fast talking and made it seem like I wasn't worth your time. Really disliked the rep I was received by. disliked my visit and refused any work he partially explained. I rather go somewhere else than have to deal with him. More

I have been going to Longo Toyota for over 30 years and have purchase at least five vehicles. I have always been completely satisfied and very happy with their service department.. The service staff has b have purchase at least five vehicles. I have always been completely satisfied and very happy with their service department.. The service staff has been excellent. In my opinion always concerned about my vehicle and make sure I understood everything before I left. I have never had an issue making an appointment More

been going to this dealer since i bought my new 2010 toyota rav4 in Longo Toyota, the advisors been very knowlegeable and professional. and of course their cozy waiting area in longo is superb with all toyota rav4 in Longo Toyota, the advisors been very knowlegeable and professional. and of course their cozy waiting area in longo is superb with all the amenities they provided. More

I always enjoy taking my vehicle to Longo Toyota. The staff and service is always great The staff and service is always great More

Every time i go the Longo Toyota i get treated like royalty. Everyone is so professional and they make everything so simple. royalty. Everyone is so professional and they make everything so simple. More

Love that there is wifi, Starbucks and donuts. Great service, friendly and attentive staff. Highly recommend! Great service, friendly and attentive staff. Highly recommend! More

I accidentally felt privilege that they have separate line just for newer car owners and it went quickly with my appointment. So far everything is fine except one thing I like them to check but they re line just for newer car owners and it went quickly with my appointment. So far everything is fine except one thing I like them to check but they reported no problem. I hope so too . Thank you More

Recently I had an experience where there was an electrical failure on my vehicle and unfortunately it cause my back up lights to go out. After relaying this information to the service department th electrical failure on my vehicle and unfortunately it cause my back up lights to go out. After relaying this information to the service department they went up and beyond taking care of it. They turned a unfortunate situation into a carefree experience. More

Very courteous and easy with check-in. The only bad part was the wait time. I was in for Toyota Care with simple tires rotation and multi-points inspection. Appointment was at 10AM but The only bad part was the wait time. I was in for Toyota Care with simple tires rotation and multi-points inspection. Appointment was at 10AM but the work was not completed until 1P.M. Nice to have consierge shuttle services to go home then back at dealer. More

Been going to this dealership for few years. Usually they have very good costumer service. But today individuals who are on duty are not up to their work. Lack of enthusiasm from concierge up Usually they have very good costumer service. But today individuals who are on duty are not up to their work. Lack of enthusiasm from concierge up to service manager. More