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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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August 09, 2024

Brian Bernal was very helpful and courteous. It’s a pleasant experience to having him as ASM. More

by BlueHog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Aug 09, 2024 -

Longo Toyota responded

What a great way to end our week @ Longo Toyota with such a kind posting - We're humbled to serve you!

August 08, 2024

Longo is great! There’s a reason they are #1. Bruce always makes sure I’m taken care of in a personable, but professional way. Always makes me feel important. Dav More

by Baxnnex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Bruce and David Lee made such a positive impression on you. At Longo, we strive to provide the highest level of service, and it’s incredibly rewarding to know that our efforts are appreciated. Your feedback means a lot to us, and we’re delighted to have you as a valued customer for life. Go Team Longo!

August 05, 2024

The service was good. I did not wait long for my vehicle service. Augustin was very helpful More

by Bam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

We're happy knowing your service visit went well in workmanship and time. Hurry back - Team Longo

August 04, 2024

In the past 15 years, I bought 4 cars from Longo and I have been using their services for my cars. I may not go for all the oil changes there, but always go there for major services and repairs. Over the More

by KevinT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

Thank you so much for your detailed and thoughtful review! We’re honored to have earned your trust over the past 15 years and are glad to hear that you continue to value our services. It’s great to know that Alex provided you with professional service and kept you informed throughout the process. We appreciate your recognition of our integrity and commitment to thorough diagnostics. If you ever need anything else, please don’t hesitate to reach out. Thanks again for your loyalty and support - Team Longo Toyota

August 03, 2024

My service adviser Noli was great and professional . I also got my car done about 1 1/2 hours. Good service ! More

by doris_fung118
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your servicing needs. Hurry back - Team Longo

August 03, 2024

Service writer was great and professional. I really appreciated his honesty. Great service and communication. More

by Rbkith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

Thank you so much for your feedback! We’re delighted to hear that our service writer made a positive impression with his professionalism and honesty. We strive to provide excellent service and clear communication, so it’s wonderful to know that we hit the mark. We appreciate your kind words and look forward to serving you again in the future! Team Longo Toyota

August 03, 2024

Hello I was very satisfied with the fast service I received from longo toyota. I arrived to my appt @ 11:30 for my oil change & evey thing was done with in an hour. Thank you so much for your good ser More

by dgbettyboop3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with the fast service you received at Longo Toyota | Ben. It's great to know that your oil change was completed efficiently and within the hour. We appreciate your kind words and look forward to serving you again in the future.

August 01, 2024

Alex was phenomenal, going above & beyond to ensure that I was provided with exceptional service. His leadership speaks volumes.!He represents the Toyota brand with integrity, professionalism & clearly show More

by Gr8tness0777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Longo Toyota responded

We wouldn't be a dealership without loyal guests like you - Thank you for sharing your voice online and we cannot wait to see you soon @ Longo Toyota

July 26, 2024

Great service department. Will offer multiple repair and maintenance options but are not pushy. Have only done minor maintenance with them so far but no complaints. More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Longo Toyota responded

THANK YOU Paul for starting off our Friday @ Longo Toyota with a smile and THANK YOU for entrusting us with your auto care needs. Have a great weekend and hurry back

July 25, 2024

Took us in on time. Was very friendly and attentive! Always a please to take our cars in. More

by evelyncastillon93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and happy knowing Anthony took amazing care of your during your visit.

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