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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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August 17, 2024

Extremely professional and they go above and beyond to help you with what is needed. Alex kept me fully informed on the car needs and timing of work. Alex went more than expected to help me out with my si More

by JayR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Alex went above and beyond to assist you not only with your car but also with your situation at home. We’re proud to have team members like him at Longo Toyota who truly care about our customers. Your recommendation means a lot to us, and we’re grateful for your support. If you need anything else, don’t hesitate to reach out. Thank you again for choosing us

August 17, 2024

i have been coming to Longo for many years. I live in Ipland. Your customer service is second to none! More

by Betomdo160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota responded

Thank you for your continued support over the years and for taking the time to share your experience. We’re glad to hear that our customer service consistently meets your expectations. Your loyalty means a lot to us, and we look forward to serving you for many more years to come! Hurry back - Team Longo

August 13, 2024

We do like to have our Lexus turn-up there: the serviceman Mr. Beau Lee is always friendly, professionalism to take care our car. More

by bchao38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Lee
Aug 13, 2024 -

Longo Toyota responded

Thank you for your posting on your service visit to our Lexus dealership and delighted Beau took wonderful care of you - Hurry back Team Longo Lexus

August 13, 2024

I’ve taking my Tacoma to local dealerships for service out of convenience. Since my truck is still under warranty I continue utilizing dealer service. I have found the local dealerships somewhat lacking a More

by Paul K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Longo Toyota responded

Thank you so much for your thoughtful and detailed posting! I’m really glad to hear that your experience at Longo Toyota exceeded your expectations and restored your trust in dealership service. It's great that Steve and the entire team provided you with the professionalism and quality you were looking for. Your feedback about the exceptional service and fair pricing is invaluable and will definitely help others in making their decision. Team Longo Toyota

August 11, 2024

Service was pretty fast. We were not even at the dealer for more than an hour. More

by sheila_012568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for visiting our dealership and delighted knowing your time spent was short and satisfying.

August 11, 2024

My service advisor Alex was very good and briefed me on the current recalls on my 2023 Tundra More

by Jess Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for bringing your 2023 Tundra in for service. I’m glad to hear Alex provided excellent service and informed you about the current recalls. If you have any more questions or need further assistance, please don’t hesitate to reach out. From all of us @ Longo

August 11, 2024

Alex Leyva was really attentive to my needs, he is one of the best over there More

by teranjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for your feedback! I’m thrilled to hear that Alex Leyva was attentive and met your needs. We’re proud to have him on our team and appreciate your kind words. If you need anything else, feel free to reach out! Team Longo

August 10, 2024

The service department reps I work with are always very helpful, professional, friendly and efficient. More

by Kirkvforvendettarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and please hurry back

August 10, 2024

I have been going to Longo Toyota since 2019. The service is outstanding. Their employees are very professional. I had a great professional experience with Brian Bernal, Toyota Care ASM. The More

by Lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Aug 12, 2024 -

Longo Toyota responded

Thank you so much for your wonderful feedback! I'm thrilled to hear about your positive experience at Longo Toyota and with Brian Bernal. It’s great to know that our service met your expectations and that Brian’s professionalism and personal touch made such an impact. Your kind words and high rating mean a lot to us. We truly appreciate your continued support and your willingness to recommend us to family and friends.

August 10, 2024

Great service from Daniel very helpful and informative and answered all my questions about my Toyota Tacoma More

by jimenez6719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for bringing your vehicle in for service. We're delighted to hear that you had a great experience with Daniel. It’s wonderful to know that he was helpful, informative, and answered all your questions about your Toyota Tacoma. Your satisfaction is our priority, and I’m glad we could meet your needs. Team Longo Toyota

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