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Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews
Call Service Center (626) 652-3217

1,116 Reviews of Longo Toyota - Service Center

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May 02, 2024

Knowledgeable and friendly staff. Although they open at 7am, I got their 15 minutes early and they took me right then. More

by emailtobrooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
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May 03, 2024 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and delighted knowing the service team @ Longo Toyota, took amazing care of you and your investment (car). Hurry back

May 01, 2024

Great job and the service department top notch! ! Would recommend to anyone looking for great results in a timely manner. More

by rodney.castellanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Longo Toyota responded

Thank you Mr. Castellanos for visiting Longo Toyota Svc Dept and please hurry back

April 30, 2024

I am glad the service department checked that my brake pads still are not worn out but my brakes had squealing which was a concern too. More

by Dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo. Our Service Manager, Danny Guerrero would like the opportunity to speak with you about this matter and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

April 29, 2024

They did a good job for my car, I am happy with the service they did for me. More

by susan.nagakawasusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jame
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Apr 29, 2024 -

Longo Toyota responded

Thank you for taking time out of your day to share with others about your recent visit to Longo Toyota. We're humbled to serve you

April 27, 2024

Longo Toyota has an excellent service department. Their service appointment process is very prompt and efficient and their advisors are really knowledgeable. I’m always very happy with my visits ther More

by Collins.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Longo Toyota responded

Thank you for your feed back on DealerRater, Collins. It's our pleasure to serve you, hurry back - Team Longo

April 27, 2024

Good accommodations and service. Would come back. The price was a little bit high but still got job done More

by Hmendez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Longo Toyota responded

We're so honored to serve you. Thank you for entrusting the team @ Longo with your auto care needs. Hurry back!

April 27, 2024

Long time customer of Toyota. Longo Toyota provides excellent customer service from start to finish and thier service advisors really care about their customers! More

by reachkami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
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Apr 29, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for your loyalty and we're here for you. Please make sure to call us if you need anything - Longo Toyota

April 26, 2024

Clean, accurate as it should be if talking about the real Toyota Dealership and overall. More

by Demitry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Longo Toyota responded

Thank you for your feedback on DealerReater, we're honored to serve you - Team Longo

April 26, 2024

I arrived on time for my appointment, however, service was not provided on time. For an oil change, it took more than 3 hours More

by mustang
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Chu
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Apr 26, 2024 -

Longo Toyota responded

Please accept our sincere apology for the long wait you endured during your recent visit to our dealership and cannot thank you enough, for being pro-active in setting your appointment in advance for service. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices. Thank you for sharing your viewpoint

April 26, 2024

Very good I really liked the-service and working with Alex , he was very professional and quick. More

by Arin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Longo Toyota responded

We're so happy to read of the excellent service provided by Alex. Thanks for stopping in and see you on your next visit - Team Longo

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