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Longo Toyota - Service Center

El Monte, CA

4.7
1,271 Reviews

1,271 Reviews of Longo Toyota - Service Center

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June 23, 2025

Able to get same day appt for routine maintenance service. Has enough space and seats, including eateries to make my wait more tolerable. Service advisor kept me updated about work progress. Wo More

by ToyotaFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re glad we could accommodate your same-day appointment and provide a comfortable waiting area for you. It’s great to hear that your service advisor kept you informed and that the work was completed ahead of schedule. We appreciate your trust in Longo Toyota and look forward to serving you again.

June 21, 2025

Benjamin Zhou's service was very good, some of them were for the sake of customers. It was a pleasant and unforgettable service. Thanks to him, Benjamin More

by 83998183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Longo Toyota responded

Thank you for your feedback on DealerRater, we're delighted to read Benjamin provided excellent service. We look forward in serving you again - Team Longo

June 21, 2025

Longo continues to be the very best dealership we have known since moving to California. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Longo Toyota responded

Thank you for your kind review. We truly appreciate your support and look forward to welcoming you back again - Team Longo

June 20, 2025

Mandi Davis helped us get our brand new smart key for our Camry programmed and ready to use. AND, when we brought up the idea that our Camry might need a wheel alignment,Mandi did not dismiss our concern. AN More

by sungjoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience with us! We’re delighted to hear that Mandi provided you with such attentive and thorough service. We truly appreciate your trust and look forward to assisting you again in the future!

Jun 21, 2025 -

sungjoh responded

Mandi Davis courtesy and professionalism really helped our service visit.and subsequent visit to get the alignment checked out. The only problem was the alignment needed to be done and it took some time, So we HAD to rent a Sienna XLE for the day. Now we are hoping a winning Lotto ticket will help us buy a Sienna XLE!

June 17, 2025

they have the best customer service in Southern California. I have my all three Toyotas service here. I would recommend Longo to all my family and friends. More

by Jiaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Longo Toyota responded

Thank you for your feedback on DealerRater. It means a lot to know you consider our customer service the best in Southern California. We truly appreciate your recommendation and look forward to continuing to take great care of you and your vehicles!

June 16, 2025

I’ve owned and purchased five vehicles from Longo, my van was under Toyota care, it was the best investment I could have done. Jeffery was outstanding service person. I upgraded my phone with his assistance. More

by Roseybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Longo Toyota responded

Thank you for your continued loyalty and for being part of the Longo Toyota family through five vehicles—what an incredible milestone! We're so glad to hear that ToyotaCare has been a worthwhile investment and that Jeffery provided outstanding service. We appreciate your trust and look forward to supporting you for many more miles to come. Team Longo

June 16, 2025

Always friendly and knowledgeable, Longo associates are always willing to help ,makes my visits smooth. More

by cervantesraq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Longo Toyota responded

We're thrilled to hear that our team continues to make your visits smooth and enjoyable. Providing friendly, knowledgeable service is something we take great pride in, and it's wonderful to know it's making a difference. We truly appreciate your support and look forward to seeing you again soon!

June 14, 2025

Albert Lopez is and has been my service advisor for years. He is professional, kind, knowledgeable always. He makes sure I am well informed about the service my car needs and his communication skills a More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Millie in the cashier department is always kind and friendly when I get in her line. She has great customer service skills.
Jun 16, 2025 -

Longo Toyota responded

Thank you so much for your heartfelt and loyal support over the years. We’re truly honored by your continued trust in both Albert and Fred, and it means the world to us that you go out of your way—from Inglewood—to choose Longo Toyota for your service and vehicle needs. Albert’s dedication to communication, professionalism, and care is exactly what we strive for, and we’re thrilled to hear how much you value his work. Fred will also be grateful to know he’s made your car-buying experience easy and fair time and again. Five vehicles since 2011 is an incredible milestone—thank you! Longo Toyota

June 14, 2025

Enjoyed the many accommodations the dealership has to offer while waiting for my car to be serviced More

by ssueque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Longo Toyota responded

Thank you for your feedback on DealerRater - Team Longo Toyota

June 12, 2025

Excellent customer service. I would tell my family and friends.. I will go back again when I need service. More

by ladydd26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota - Thank you so much for your posting and we're humbled to serve you!