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Longo Toyota - Service Center

El Monte, CA

4.7
1,163 Reviews

1,163 Reviews of Longo Toyota - Service Center

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January 21, 2025

I HAD A GREAT EXPERIENCE AT LONGO SERVICE DEPARTMENT. MY SERVICE PERSON WAS VERY NICE. HE EXPLAINED EVERYTHING TO ME. THEY SENT ME A FRIENDLY TEXT LETING ME KNOW MY CAR WAS DONE.. More

by Rich9090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We're thrilled to hear that you had a great experience at the Longo Service Department. It's wonderful to know that your service representative was not only friendly but also took the time to explain everything to you. We also appreciate your feedback about the helpful text updates – we always aim to keep our customers informed every step of the way

January 21, 2025

Great coupons and excellent service, car wash is a huge plus and great location. Subway and Starbucks, thumbs up More

by purplereign85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Longo Toyota responded

Thank you for your kind words and for sharing your feedback! We're so glad to hear that you enjoyed the great coupons, excellent service, and the added bonus of a car wash. We also love that you found our location convenient with Subway and Starbucks nearby – it's always nice to have a little something extra while you wait. Team Longo Toyota

January 21, 2025

The advisors are always very nice and helpful. I like to bring my car to this dealer because they know the history of the car and help me keep up with the maintenance that it needs More

by britt.l.herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on DealerRater! We're thrilled to hear that our advisors have been helpful and that you appreciate the personalized care we provide for your car. It's great to know that the history of your vehicle and our attention to its maintenance needs have made a positive difference for you. Team Longo Toyota

January 20, 2025

01/20 25. A holiday. I went to parts to order an emblem for my 2004 Toyota sienna. No longer make. Service checked and said no longer make would call if could More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Jan 21, 2025 -

Longo Toyota responded

Thank you so much for sharing your kind words on DealerRater! We're thrilled to hear that you had a positive experience with our team, especially with the assistance you received from our collision department. It's always our goal to go above and beyond for our customers, and we're glad that we could assist you in your search for the emblem for your 2004 Toyota Sienna. Longo's Collision Center Team

January 18, 2025

Thanks to Ryan Hui from the Service Department, I had an outstanding experience at Longo Toyota's Service Center on 1/15/2025. Ryan was incredibly efficient, thoroughly explained the maintenance package I p More

by Prince M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RYAN HUI
Jan 20, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience with Ryan Hui and our Service Department! We're thrilled to hear that Ryan provided exceptional service and made your visit to Longo Toyota's Service Center a great one. His attention to detail, efficiency, and commitment to delivering a top-notch experience really do set him apart. We appreciate your kind words, and we're sure Ryan will be honored to hear your feedback. Thanks again for choosing Longo Toyota, and we look forward to seeing you on your next visit! Team Longo

January 16, 2025

Great customer service, not too long of a wait time, will continue coming in for car service More

by Cg5053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
Jan 16, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that the wait time was just right. Your satisfaction is our top priority, and we're grateful for your continued trust in us for your car service needs. We look forward to welcoming you back again soon! Longo Toyota

January 14, 2025

Excellent customer service Listen to your concerns Easy to get appt for service Drop off while your car is getting service More

by Dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva -5star
Jan 14, 2025 -

Longo Toyota responded

Thank you for your positive review on DealerRater! We're glad to hear that you had a great experience with our customer service, and that we were able to address your concerns and make scheduling easy. We appreciate your feedback and look forward to serving you again in the future! Team Longo

January 13, 2025

Efficient and transparent service team. Their work has been keeping our vehicles in top condition. Agustin Jauregui even went out of his way to make sure we got all the maintenance that we More

by jakec12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We're glad to hear that our team has been able to keep your vehicles in top condition. It's great to know that Agustin Jauregui went above and beyond to ensure all your maintenance needs were met. Longo Toyota

January 07, 2025

Service writer kept me updated on my service and anything else the mechanics recommended -Brian was polite and professional. I will keep coming to Longo for service and my next vehicle purchase . More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brian Bernal
Jan 08, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience on DealerRater. We truly appreciate your feedback! We're delighted to hear that our service writer kept you informed throughout your visit and that Brian was able to assist you in such a professional and polite manner. Team Longo

January 06, 2025

excellent customer service, had to leave my car since i had to be at work at 8:30. Noli took care of everything More

by taty353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Longo Toyota responded

Thank you so much for trusting our service team with your vehicle and for taking the time to share such a positive review on DealerRater! We truly appreciate your kind words about the excellent customer service you received. We're so glad to hear that Noli was able to take care of everything while you were at work. We strive to make the service experience as smooth and convenient as possible, and it’s wonderful to know that we met your expectations. Team Longo Toyota