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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews
Call Service Center (626) 652-3217

1,223 Reviews of Longo Toyota - Service Center

Sort by
September 01, 2024

Love Longo Toyota, always professional, gets things done right and on time. Thank you Longo More

by Citizen 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chung Service Dept
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Sep 04, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're delighted to hear that you love Longo Toyota and appreciate our professionalism and timely service. It’s our mission to ensure everything is done right for our valued customers.

September 01, 2024

Longo Toyota is one good dealer at south California professional staf faster and convenience on work hours More

by elzipoteinc@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your positive feedback! We’re thrilled to hear that you consider Longo Toyota one of the best dealers in Southern California. Our team takes great pride in being professional and efficient, and we’re glad our extended hours and convenience have made your experience a positive one.

September 01, 2024

Alex Leyva and Destiny Salgado were great help. in assisting me with my appointment. Thank you. More

by Ortizchua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Sahagun
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Sep 04, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience! We’re delighted to hear that Alex Leyva and Destiny Salgado provided you with great assistance for your appointment and service visit. We’ll make sure to pass along your appreciation to them. Team Longo

September 01, 2024

Great service and the service tech pays attention to detail . Charlene at the Enterprise rental was very attentive. I always service all my Toyotas at Longo. More

by JDF Group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your fantastic feedback! We’re delighted to hear that you received great service and that our service tech's attention to detail stood out. It's also wonderful to know that Charlene at Enterprise made a positive impact with her attentiveness. We truly appreciate your loyalty and are grateful that you choose Longo Toyota for all your service needs

September 01, 2024

Excellent service I would recommend Longo Toyota I’m happy to be part of Longo More

by salvador B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Longo Toyota responded

Thank you for your kind words and recommendation! We’re thrilled to hear that you’re happy with the service at Longo Toyota and that you feel like a valued part of our community. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service.

August 31, 2024

Dealership is great! Sorry but Advisor was very disappointed , I asked him how is your day going and he didn’t answer More

by yeky97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Longo Toyota responded

Thank you for your feedback regarding your recent service experience. We apologize for the disappointment you encountered with our service advisor. Providing exceptional service is a top priority for us, and it's clear we missed the mark. Please be assured that your feedback is being taken seriously and because we're a dealership who cares, our Service Manager, Matthew Menendez would like to talk with you and at your convenience. He can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com

August 31, 2024

great service and attention, the service advisor was able to find and apply a discount coupon for me so I received good service. More

by mudflat09.plods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
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Sep 03, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience. We’re thrilled to hear that you received great service and attention from our team. We’re especially pleased that our service advisor was able to find and apply a discount coupon for you, ensuring you received the best value possible. Thank you for choosing us, and we look forward to serving you again in the future. Longo Toyota

August 31, 2024

Nit gonna pay for rental car insurance, your recall your bill , you pay for it More

by dsanford12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 04, 2024 -

Longo Toyota responded

We would like to clarify that Toyota will cover the cost of a rental vehicle if your vehicle is under warranty or involved in a recall. However, please note that any additional insurance for the rental car will be the responsibility of the customer. We apologize for any inconvenience this may cause

August 30, 2024

Andrew is professional and very informative. I would ask Andrew for help in the future. More

by kt93715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andrew chu
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Aug 30, 2024 -

Longo Toyota responded

Thank you for visiting us! We’re glad you had a positive experience with Andrew - Hurry back - Longo Toyota

August 30, 2024

Max in part department is very helpful and courteous in ordering the part and keeping me inform promptly when it arrived. Thanks you very much. Max More

by Viras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Longo Toyota responded

Thank you for visiting our service center. We’re pleased to hear that Max from our service department provided you with such helpful and courteous service. His efforts to keep you promptly informed about your part's arrival are greatly appreciated. Hurry back - Team Longo Toyota

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