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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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September 14, 2024

My car was done right, but they took over an hour longer than they expected. I wish they would have let us know we would’ve rushed back. More

by snaggles6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you for sharing your experience with us. We apologize for the delay in completing your vehicle service and for not communicating the extended time frame more promptly. We understand how important timely updates are and regret any inconvenience this may have caused. Please know that we are actively working on finding a better balance to improve our service completion times. Your feedback is invaluable in helping us enhance our processes. Team Longo

September 11, 2024

Noli helped me out got my oil change done and kept me informed would go back to him. More

by madrigal.jesus11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Longo Toyota responded

Thank you for your DealerRater posting and delighted knowing Noli took wonderful care of you and your investment (car). Hurry back

September 11, 2024

Was a very satisfying experience just one issue my battery is leaking acid and was check ok hope next time they look at it and see if is ok to be doing that but over all was top notch More

by mbrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Longo Toyota responded

We’re glad to read that you had a positive overall experience with the service! However, we’re sorry to hear about the issue with the battery leaking acid. It's important to address that, as it can cause further damage. Please feel free to contact Ethan your service consultant to discuss in detail.

September 10, 2024

Great service, clear and concise explanation by Alex Leyva. The technicians have not steered me wrong and their hard work is much appreciated. More

by abesaint876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota responded

Thank you for coming in for service. We truly appreciate your kind words about the great service provided. Alex Leyva’s clear and concise explanation is something we take pride in, and we’re glad it was helpful to you. Additionally, we’re grateful for your recognition of our technicians' hard work. Team Longo

September 09, 2024

Thanks Longo Toyota en especial Max very professional thank you so much I like the services More

by Sobeydatello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Longo Toyota responded

Thank you for choosing Longo Toyota for your service needs. We truly appreciate your business and the opportunity to assist you. A special thanks for your kind words about Max and the service team. We’re delighted to hear that you had a positive experience and found our service to be professional and satisfactory.

September 09, 2024

Benjamin took great care of us. I do recommend going on the weekdays, on the weekends expect your care to take minimum 3 hours to service. More

by Justin90909090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Longo Toyota responded

Thank you for your valuable feedback and for your trust in our service. We’re delighted to hear that Benjamin took great care of you. We apologize for any delays you experienced and appreciate your patience. Your suggestion to visit during weekdays is noted and will certainly help future customers plan accordingly. We strive to improve our service and efficiency continuously, and your insights are invaluable in this process. Thank you once again for your feedback and for choosing us.

September 07, 2024

Great service and fast also very friendly Fix my recall and oil service that I requested More

by walter.calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sorry i do not remember his name booth #11
Sep 09, 2024 -

Longo Toyota responded

Thank you for your rating and review - Team Longo

September 03, 2024

They are friendly and keep engaged with client as we wait for vehicles and respect decision on moving forward with repairs and prioritizes service needed. More

by mariana
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Sep 04, 2024 -

Longo Toyota responded

They are friendly and keep engaged with client as we wait for vehicles and respect decision on moving forward with repairs and prioritizes service needed. Hurry back - Team Longo

September 03, 2024

I took my vehicle in for minor service and repairs. I ended up picking my vehicle up in worse shape. My interior was all marked up with grease on my door panels front and rear. My rear sliding door More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Zhou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Sep 05, 2024 -

Longo Toyota responded

We know this matters important to you Scott, which makes it even more important to us @ Longo Toyota. At your convenience, please feel free to contact our Service Manager, Jesus Chacara @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com to discuss this matter in detail

September 02, 2024

They did a great job and were very helpful. They had a good quick service. Thank you for helping to fix my car. More

by gkwong2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zech Evans
Sep 04, 2024 -

Longo Toyota responded

Thank you for sharing your experience! We're delighted to hear that you enjoyed your service visit with Zech. It’s great to know that they provided helpful and efficient service, and that your car is now in excellent condition. Hurry back - Team Longo

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