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Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,116 Reviews of Longo Toyota - Service Center

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June 20, 2024

Everyone was very friendly and helpful. A very positive experience including the free shuttle ride home. More

by dianelougiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Longo Toyota responded

Thank you for coming to Longo Toyota service center

June 19, 2024

Thank you so much Agustin Jaurequi for helping. me yesterday , Longo Toyota always give me the best in services More

by agnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and have a wonderful rest of your week

June 18, 2024

The advisor Alex Ayala was nice, friendly and helpful thru out my service. I’ll refer people to come for the service. More

by Yuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Longo Toyota responded

Thank you for visiting Longo's service center and delighted to read of the caring attention provided by Alex Ayala and the team @ Longo Toyota. Please keep spreading the word about Longo | Alex, we can never have enough business. Hurry back

June 16, 2024

I enjoy taking my truck to Longo for service! They are friendly and honest and I know I can rely on the techs for quality service! More

by bddunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Longo Toyota responded

We're happy your service visit @ Longo Toyota went as excepted - We're honored to serve you and please hurry back

June 15, 2024

Pretty good at maintaining cars and giving you updates on your vehicle. They’re pretty quick too. More

by JLeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Longo Toyota responded

Thank you for coming to Longo Toyota Service Center and please call us if you need us, we're always here to listen

June 14, 2024

Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

by emar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo

June 13, 2024

Service reps are fast and friendly. Scheduled service 2 weeks in advance but on the day of service they didn't have one of the parts in stock so another appointment was required. More

by michael.ece
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager Jesus Chacara would like to speak with you and at your convenience. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com - We look forward to hearing back from you

June 13, 2024

Excellent service, communication, professionalism and follow up. Danny and Albert were great as always. I am very happy with the service I received. More

by Sramirez4165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guererro
Jun 13, 2024 -

Longo Toyota responded

We're happy knowing your service experience with a few of our team members was a great visit w/Danny & Albert - Make it a great day - Team Longo

June 11, 2024

I Wasted two and a half hours wait for pick up I missed my work , More

by Ileneatla
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Jun 11, 2024 -

Longo Toyota responded

Thank you for allowing us to extend our apology for any delay your visit to our dealership may have caused you. We're uncertain if this is sales, service and or collision center related. Due to the use of your screen name, we're unable to research this matter further. At your convenience please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. She can be reached @ D: 626.580.6057 or E: kary.loefler@longotoyota.com. We look forward to hearing back from you

June 08, 2024

Great customer service! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! More

by Susieqtness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Longo Toyota responded

Thank you for acknowledging our effort in service time @ Longo Toyota, We're happy knowing our dedication to our guests showcased in your visit. Hurry back

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