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Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,116 Reviews of Longo Toyota - Service Center

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July 09, 2024

Very helpful. Did not take long. Nice waiting area. Alex was very nice. Alex explained everything to me. I’m very satisfied with the work. More

by Rich9090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota Service Center and please hurry back...

July 08, 2024

I love Longo, Frances was so professional and a sweet heart! Longo is pricey but worth it! I’ve had my van for 20years!!! More

by Nbooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your servicing needs and so happy knowing Frances took amazing care of you. Make it a great day and hurry back

July 07, 2024

Getting my car serviced oil and it took 2-3 hours when I received my car the light was on when I questioned it the work was not completed they apologized and I had to wait an additional 30-45 minutes I hear More

by Pebbles.hunter.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 09, 2024 -

Longo Toyota responded

Thank you for allowing us to extend our apology online. Our Service Manager, Matthew Menendez tried reaching you today, July 9, 2024 but was unsuccessful. At your convenience please return his call at the number listed on your voice mail. If unable to retrieve his contact information is D: 626.652.3614 or E: matthew.menendez@longotoyota.com. We look forward to regaining your trust

July 06, 2024

The service personnel did a great job of explaining the work that was done and the service that would need to be done in the future. More

by Robert Seals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Longo Toyota responded

Thank you for allowing us to serve you and we're honored to have been selected to handle your auto care needs. Team Longo Toyota

July 05, 2024

Always exceptional service. I brought my 2010 Prius in for its 200,000 mile check. Longo was very busy and was running late from its initial finished time. They were very nice, More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota responded

Your viewpoint is so important to Longo Toyota and we're honored to serve you Monique - Hurry back

July 05, 2024

Very professional staff. Great service! I have been a loyal customer of LONGO Toyota for years and look forward to returning for service to LONGO in the future. More

by sunsap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for sharing your visit to Longo Toyota on DealerRater. We are smiling!

July 05, 2024

Longo Toyota Service Department and Service Advisor Alex is definitely 5 star from start to finish. Thank you again Alex and the Longo Toyota Service team. More

by Hugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and have a wonderful weekend

July 03, 2024

Good service, I recommended to Mark Hernandez as maintained service requests.when we need for it More

by Thutan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Longo Toyota responded

Thank you for coming to Longo Toyota service center and happy the team took great care of you. Have a Happy 4th of July and hurry back

July 01, 2024

Mandi Davis is the best, I highly recommend you guys get her because she will answer all questions and concerns with a smile. She makes you comfortable with your stay and helps with your needs from rental ( More

by Michael T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Longo Toyota responded

Thanks Michael for sharing your most recent service visit to Longo Toyota online. Happy knowing Mandi and the team took amazing care of you and your auto care needs.

June 30, 2024

Very happy they finished well before promised time. Also helped me how to properly use the steering wheel controls for all the settings More

by Guggi2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Longo Toyota responded

We're happy knowing your service visit @ Longo Toyota went well and please hurry back

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