Longo Toyota - Service Center

When I hear someone mentioning Longo Toyota and/or I see the words Longo Toyota, several things immediately come to my mind: Tom Ryan, Agent of Change, Professional work ethics, Professional, and a few answ the words Longo Toyota, several things immediately come to my mind: Tom Ryan, Agent of Change, Professional work ethics, Professional, and a few answered questions. Why is Longo Toyota different? As I am approaching 62 years of age, I have come to learn and now understand Longo Toyota; they believe an auto company can produce both a quality product, at a reasonable rate, and that the same auto company can also produce a product—a vehicle, for change. Their point of view is well documented. The evidence and impact of this produced quality product and of these changes are clearly seen in their market placement in the auto industry and through their active focus on the environment, education, safety initiatives and their support of nonprofit organizations that have helped and strengthen diverse communities not only in El Monte, but across the United Sates. How is Longo Toyota different? I would think that there are people in various industries throughout the United States who would define professional work ethics as rules: that explain how employees in the work place could successfully carry out their respective functions—in the workplace—to attain the appearance of being professional. I am sure Longo Toyota has such rules. Of course, these professional work ethics rules will include being creative; objectivity, good time management, great communication skill, excellent interpersonal relationships. And, as one could easily guess, in this context you merely achieve a great knowledge of how to define professional work ethics that might equate to being seen by your employer as a good worker: one who steadfastly follows all the contents of professional work ethics. What is the Longo Toyota difference? Here is a synopsis of what "Merriam" has to say regarding a professional: - an adjective which is defined as such: 1. Conforming to the ethical or technical standards of a profession 2. Exhibiting a courteous... generally businesslike manner in the workplace 3. Gaining livelihood [being paid] in a field (e.g. sports) also engaged in by amateurs 4. Having a permanent career in Beyond the dictionary, we have come to expect that a professional would have the following underlining traits: talent in the associated field, experience, positive ethics, proper decorum, businesslike, mentoring predilection, and a positive reputation. There are several reasons for why we would most likely attribute these as underline traits to a person we name as a professional: especially, when we consider that an Amateur—derived from Latin root word for "Love” do things because they love to do them. Moreover, in our society we have come to understands that a professional do tasks they are paid to do at a certain level of competency that justifies being paid. Namely, the broader traits we would attribute to a professional: Foremost is trustworthiness, helpfulness and caring. These traits are not only traits that we must see being demonstrated by the professional but we must also feel that these traits are being projected from the professional onto us, before we consider such a person to be a true/pure professional. At the risk of repeating, these are the traits we must know are internalized by the professional that we call a professional. Who makes Longo Toyota stand out? Tom Ryan 1. Tom Ryan equals trustworthiness 2. Tom Ryan equals helpful 3. Tom Ryan is committed to caring for both the produced product quality and the client Tom Ryan has shown to both his colleagues, superiors and clients that he cares by being reliable, diligent and that he has a positive attitude with regards to his work, by completing his work on time, not wasting the time of his colleagues or clients, and he manages both his time, colleague and clients time in the most efficient and effective means possible for all concerned with both maintaining an excellent product and maintaining excellent client relationships for the betterment of the Company. And, yes Tom Ryan equals both the product of professionalism: the wanting and needing of its client possessing this quality product that allow them to maintain an intrinsic positive change in their various endeavors—achieved through the maintenance of a vehicle. More

Working with Tom makes getting my car serviced a pleasure! I trust him completely. Longo's quality of work and turn-around time is the unbeatable! I will never, ever take my car to another service p pleasure! I trust him completely. Longo's quality of work and turn-around time is the unbeatable! I will never, ever take my car to another service provider.....Longo Toyota and Tom Ryan are the best!! More

Excellent Customer Service! There is another Toyota dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me hones dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me honest, fast, reliable service and advice when it comes to my car. They make me feel like my car and my time are very important to them! More

Longo has a great service department, they don't seem to over charge and they always complete repairs/service on your car as promised. The waiting area is clean and comfortable. There are TV's and food loca over charge and they always complete repairs/service on your car as promised. The waiting area is clean and comfortable. There are TV's and food locations on the premises. We have purchesed four vehicles from Longo at terrific prices. They know how to close a deal without keeping you there all day.We like the friendly and knowledgeable sales staff. More

Always a pleasure going to Longo. The service department is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done wi is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done without my knowledgement. The waiting area is clean and as well as the restrooms. More

I bought my car at Longo Toyota in 1985 and still bring that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take it to the dealer because I can depend that it will stand behind its work -- the mechanics/technicians must meet certain requirements -- and the service advisors really know Toyotas. Personally, I have been taking my car to Randy James for almost as long as I've had my car. All I have to do is ask him what I need to have done and he will tell me; he will also let me know what I might need a few months down the road (like new tires, new brakes, a major service, etc.) which helps cut down on unexpected costs. Randy James is the person I seek out in the service drive as I trust in what he tells me my car needs -- he services my car as he would his wife's car -- with an eye towards safety and economy. If in doubt, Randy will go to the service bay to look at what the technicians tell him my car needs. My experience with other employees at Longo Toyota has been similarly gratifying. Given that my car is so old, parts are harder to come by and I have had to have after-market parts used. I had to have the radiator replaced after 20+ years and Longo Toyota put in at least 3 after-market radiators in a short period of time -- I only paid for the first one, Longo Toyota covered the failures, including labor and my rental car each time. Longo Toyota has done this for me on several different items, the latest being the starter. A company that stands behind its work! And, Randy James always gives me the best pricing available, even if I don't have any coupons. I give Longo Toyota an excellent rating for service because it has proven itself over the past 24 years to be honest, trustworthy, reliable, fast without cutting corners, treats me like an honored guest (remember, my car is a 1985 Toyota, not a new car), friendly, and has amenities such as an on-site car rental office (Enterprise), an on-site AAA satellite office, an on-site Starbucks, etc. More

I own an 2008 scion tc and recently had a warranty issue which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warran which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warranty issue was fixed without stress. I would definitely recommend Randy and his team for Scion/Toyota service. More