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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews
Call Service Center (626) 652-3217

1,217 Reviews of Longo Toyota - Service Center

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November 08, 2024

I've been coming here every 5000 miles for an oil change never disappoint it till now, just did 25000 miles oil change one of the staff requested to clean the engine for $44.00 dollars so I said okay but wh More

by doctorno168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
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Nov 08, 2024 -

Longo Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent service. We understand your frustration, especially given the high level of service you've come to expect from us. Our Service Manager, Matthew Menendez, tried reaching you earlier today (November 8, 2024) but was unable to connect. We would still like to address this issue promptly and ensure your concerns are fully resolved. Matthew did leave is contact information on your voice mail and we look forward to hearing back from you. Team Longo

November 07, 2024

Excellent customer service. The customer service advisor is ver helpful in explaining the thing to be done. More

by Louie Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
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Nov 07, 2024 -

Longo Toyota responded

We appreciate you sharing your positive experience. It's great to hear that the customer service advisor was helpful in explaining everything clearly. Providing great service is a priority, and we're happy to know that it made a difference for you! Hurry back - Team Longo

November 06, 2024

Longo Service Department is the greatest! The service writers are so friendly, courteous and knowledgeable. The shop is so organized and clean. The work they do is very reliable. They are the More

by marc_saldana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share such a wonderful review on DealerRater! We truly appreciate your kind words about our Longo Service Department. We're thrilled to hear that you found our service writers friendly, courteous, and knowledgeable, and that our shop met your expectations for organization and cleanliness. It's our goal to provide reliable service every time, and we're glad that we were able to deliver for you. Your feedback means the world to us, and we're so grateful to have you as part of the Longo family

November 05, 2024

Longo Toyota is my go to place to service my vehicle. I bought my Toyota Corolla at this specific location. They have great service. More

by Daisy082809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Longo Toyota responded

Thank you so much for taking the time to leave such a kind review on DealerRater! We're thrilled to hear that Longo Toyota continues to be your go-to place for servicing your Toyota Corolla. It’s always our goal to provide top-notch service, and your feedback truly means a lot to us. We’re grateful for your continued trust in our team, and we look forward to assisting you with all your future service needs.

November 01, 2024

Great Dealer, professional team and amazing services. They tooked very good care of my car every time I make the service. More

by sorinmunteanu75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Longo Toyota responded

Thank you for your kind words! We appreciate your feedback. We're glad to hear that our professional team took great care of your car during every service. Your satisfaction is our priority, and we look forward to serving you again! Team Longo

October 29, 2024

The service was great and the person that attended to me was outstanding- I grade him a 20 for his service. More

by Emen1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater! We truly appreciate your kind words about our service and are thrilled to hear that our team member provided you with outstanding assistance. Your feedback means a lot to us, and a score of 20 is truly gratifying! Team Longo

October 27, 2024

Purchase in 2015 of our Camry went well. The Service Team at Longo Toyota is excellent. We only bring the Camry here for its servicing including tires which we just purchased. We highly reco More

by Neil 4 GOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew- 5 STARS as well!
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Oct 28, 2024 -

Longo Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that your purchase of the Camry in 2015 went smoothly and that you’ve consistently had a positive experience with our Service Team. We appreciate your loyalty in choosing Longo Toyota for all your servicing needs, including your recent tire purchase. Your recommendation means a lot to us!

October 26, 2024

Longo is Clean, efficient and fair. I have been doing business with them since 1987 and wouldn’t go anywhere else. More

by Margaretnjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Longo Toyota responded

Thank you for your wonderful review! We truly appreciate your kind words about Longo being clean, efficient, and fair. It means a lot to us to have customers like you who have been with us since 1987. Your loyalty is invaluable, and we look forward to continuing to serve you for many more years to come. Longo Toyota

October 25, 2024

I love the service the provided me. It was fast and excellent but it cost me a arm and a leg More

by Damo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We’re thrilled to hear that you loved the service and found it to be fast and excellent. We truly value your feedback. We understand that quality service can sometimes come at a premium, and we appreciate your understanding. Team Longo

October 24, 2024

Service Department took care of my tire purchase and installation along with oil change and wheel alignment in a timely and professional manner. More

by VicH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu,Abilene Araujo
Report | Print
Oct 24, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience with our Service Department on DealerRater! We’re thrilled to hear that you were pleased with your tire purchase, installation, oil change, and wheel alignment. Make it a great day - Team Longo

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