Longo Toyota - Service Center

"I don't see why it was out fault!!!!" "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor call "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor called me and told me that the spark plugs needed to be replaced. But they were "new"!!! I told him not to do it. Then several weeks later, the engine started to knock. It was the xxxx spark plug, one of them was loose. I went in there to tighten the spark plug. 2 days ago, the same spark plug shot out of the cylinder head. And now the cylinder head was stripped. I have to rethread the xxxx cylinder head. I called the Longo Toyota's service manager and complaint regarding their quality of service and demanding them to be responsible for the problem. His claimed that the tech never took out the spark plug. They merely made the recommendation by looking at the milage of the car, regardless the prior service done somewhere else....(so those of you out there who trust their "expert recommendation" DON'T. They will rip you off.) Here's my problem with his attitude. He never investigate what his service tech did to my car. He didn't ask me for the service tag# or invoice# to find out more what the problem was. If he would've take 5-10 min to investigate what his tech did, and told me the same thing, I would've accepted it. Yet he is so dogmatic that his tech never took the spark plug out of the engine without even consulting his tech; not even pulling out my car service record. This is the kind of service I got for paying premium $$$ ?????? Here's my recommendation to the reader: 1. Do NOT!!!! I repeat do NOT trust any recommendation this dealer made. Check it against 3rd party!!!!! 2. Always double check their quality of work before you even drive out of their drive way. If anything disatisfy you, bring it to their attention or you will be stuck with the bill fixing it 3. If possible do NOT go to Longo Toyota for service. They cost triple than the others yet their quality of work is just the same or even lower than the "hole in the wall" service garage. More