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Longo Toyota - Service Center

El Monte, CA

4.7
1,300 Reviews

1,300 Reviews of Longo Toyota - Service Center

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September 05, 2021

Well, the costumer service is been always perfect, ever since I bought my car keep up the good work guys!! I’m looking forward for my next service More

by listopipi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota (Alex | JJ) with your auto care needs. Please stay safe and hurry back

September 04, 2021

I’ve been with Longo for many years. The service department is doing good & excellent works on my car. They are friendly & courteous to customers. More

by L/OH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

We're honored to serve you for so many years. Please be safe and thank you again, for being the most important part of our business - Team Longo

September 04, 2021

Everything they do is organized and they are very customer oriented. They do a great job in performing the service and the time they promised to return the vehicle. More

by miko77m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

THANK YOU for the shout out on DealerRater and appreciate your efforts in recognizing the service team @ Longo Toyota.

September 02, 2021

Service was handled to my satisfaction. Martin was friendly and kept me informed of the progress on the service. I would take my back to him for service More

by BillyBoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Torres
Sep 02, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota and delighted to read of the caring attention provided by Martin. Have a safe holiday weekend and hurry back - Team Longo

September 02, 2021

Great services specifically my sales representative she helped me a lot to understand my paperwork then lizette vega help me to set up my phone with my truck More

by ana Godoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizette vega
Sep 02, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and delighted to read of the care & attention provided by Lizette. Make it a great day, have a safe holiday weekend and enjoy what you drive - Team Longo

Sep 03, 2021 -

ana Godoy responded

It was my pleasure to be at Longo Toyota

September 01, 2021

Took my car in for service today. They performed all scheduled service in a reasonably timely manner considering all the customers they had today. Their waiting area was comfortable and had plenty of a More

by frommbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your visit to Longo Toyota Svc Dept. We're delighted to read of the caring attention provided by Mandi and the team. Make it a great day and hurry back

August 30, 2021

Longo’s service is Impeccable. They do a fantastic job every time I go there.Greatly appreciate their Commitment to detail.Will be repeat customer. More

by JRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Cabrera-Tellez
Aug 30, 2021 -

Longo Toyota responded

Thank you for this wonderful posting on DealerRater and boy did it ever make us smile @ Longo Toyota. We know you have many choices when selecting a servicing dealer and we're honored to serve you. Team Longo

Aug 30, 2021 -

JRA responded

Thank you again. Jesus Chacara did a great job as usual. We had two cars serviced that day and he was able to expedite them quickly. You have a great team there at Largo Toyota and I do you recommend your dealership to those who are looking for a new vehicle. It was also a pleasure to meet Jenny that day. She started out our initial service request but handed it over what she saw that appointment was with JJ. Great team player and great teamwork to get our vehicles out on time.

August 26, 2021

Good efficient service.Nice polite staff clean environment. Love being able to eat and get Starbucks . More

by Dianluna70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please hurry back - Team Longo

August 25, 2021

Longo service rep did not follow my advise to check on parts order before signing in Parts order wrong rim and email me that all parts were in and correct wasted 4 1/2 did not leave satisfied. Oh yes d More

by danielrami09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Aug 27, 2021 -

Longo Toyota responded

From all of us @ Longo, we would like to extend our sincere apology for any inconvenience your visit both at our front parts counter and service may have caused. Because your experience is important to Service Manager, Matthew Menendez tried reaching you and was unsuccessful. At your convenience, please feel free to contact him at; D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

August 24, 2021

Excellent services, Friendly , on time as promise Excellent services, Friendly , on time as promise scheduled to be done More

by mitakisun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Aug 25, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back - Team Longo

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