Longo Toyota - Service Center

Another great experience at the service center Had to go to Longo to have a 4 wheel alignment done due to all the potholes in the roads, it was also time for a detail. Mandi Davis is a true profess Had to go to Longo to have a 4 wheel alignment done due to all the potholes in the roads, it was also time for a detail. Mandi Davis is a true professional and always keeps me updated, would also like to thank the Detail team of Israel & Jilverto who always do a great job on my Camry. More

"Review of Mandi Davis, service consultant for Longo Toyota" Well, what more can be said about Ms. Mandi Davis's stellar performance as a service consultant for Longo Toyota? Probably lots. She'll surprise you Well, what more can be said about Ms. Mandi Davis's stellar performance as a service consultant for Longo Toyota? Probably lots. She'll surprise you. This is the third time I've worked with Mandi, and all have been pleasant experiences. At no time did I feel that my (many!) questions went unanswered or my (many more!) concerns unaddressed. Mandi is very reassuring. She makes the customer feel heard, valued, and welcomed. Of course, she's also competent, focused, and goal-oriented. You can trust that your car is in good hands from beginning to end! I consider Mandi Davis to be an exceptional service advisor at Longo: she makes sure the customer is comfortable by having treats and a space heater (no kidding!) available at her desk. She exhibits the perfect blend of an attentive hostess TO YOU and a careful guardian of YOUR CAR. Mandi can view the whole picture without forgetting any details: she will list (and clearly explain) your repair options according to their priority in safety. She’ll try her hardest to work along w/ you, always keeping your budget and time in mind. There are also other "little things" that Mandi does to go the extra mile for you and your car at Longo. I won't list here what I have seen; you'll have to go check things out for yourself. In any case, I heartfully recommend Mandi Davis as one of the best go-to service consultants for all your car's needs. Ms. Davis remains an asset -- that rare gem of an advisor -- to Longo Toyota. I hope that they will continue to "polish" her as deserved... Would definitely work w/ Mandi again, L.P.T. (Longo Toyota patron for over a decade) More

Always late and I feel leak of honesty Everything time I come here I have to wait at least 7 hrs or my car have to spend night or two. No difference between you have appointment or walk-in Everything time I come here I have to wait at least 7 hrs or my car have to spend night or two. No difference between you have appointment or walk-in both the same. I came here because I told them many time before I have oil leaking and because here nobody listens to you always say your car is good just want to change very expensive stuff. One time he told me you the to change the filters of the car and I say No, not today because I already will pay a lot, when I went to pay I found they put the filters prices and asked me to pay them. I said no I won't change them today, and the cashier called and said oh sorry they don't change them but in same time they did not take them off the paperwork, seriously. Today I really have oil leaking and I came here with appointment 1:30 am he told me maybe you have to leave your care for tomorrow, any way not before 3 pm to give you any answer. From 10:30am to 3 pm to just know what is oil leak or not. More

Another good experience at the service department Went back to the service department for my complimentary service and was met by Nestor Gonzalez who told me that Mandi Davis would be in a little late Went back to the service department for my complimentary service and was met by Nestor Gonzalez who told me that Mandi Davis would be in a little later. He wrote up the paperwork and I found him to be knowledgeable and friendly, while I was there I had the pleasure of meeting guest relations director Kary Loefler and told her that I really appreciate her responding to my previous reviews. Later on I was able to see Mandi Davis who like last time did a good job on reviewing the service done on my car, Thanks again to everyone. More

Great first time experience at the service center This was the first time that I have used the service center(for Detailing) since I bought my Camry from Gracie 5 months ago. I was met by Mandi Davis This was the first time that I have used the service center(for Detailing) since I bought my Camry from Gracie 5 months ago. I was met by Mandi Davis who was friendly and very professional at her job and I enjoyed talking to her about how happy I was with my new 2018 Camry. She also does an excellent job of giving updates on the progress of you car, I look forward on giving her another good review when I go back next month for my first 6 month maintance check up. Also Graciela and Estefani from Enterprise rent a car were very nice in getting me set up and droping off the loaner car. More

Complete Disappointment This is a rather long and complicated case and I feel like it is going nowhere and that I am being lied to, passed on to the next service representati This is a rather long and complicated case and I feel like it is going nowhere and that I am being lied to, passed on to the next service representative and then nothing is getting done about it. Initially I call the service center to request a simple repair of the rubber lining around the front windshield. I purchased my car brand new in APRIL it is a RAV4 2018 hybrid and I love it but for some weird reason most likely a factory defect the window trip came loose and started flapping around. I reiterate that this is most likely a factory defect because it occurred prior to 5000 miles without any kind of damage, accident or tampering. First the service people on the phone are rude, they pass me to different departments on hold for upwards of 20 minutes and then when I get to parts I get transferred again. Finally I seem to get to the right place with the parts supervisor claiming he will call me back and have the part ordered. Of course this doesn't happen and I call again and this time I am assured that the right part is ordered but I felt the entire conversation I was being blown off and now given time to explain which part was actually defective on the car. The 1st appointment is scheduled and in about 2 weeks on 1 Sept. 1st appointment on 1 Sept. Turns out the wrong part was ordered and nothing was accomplished, initially I was frustrated but the manager present at the time a man named Sammy gave me assurances that he would order the right part and try to have the repairs conducted at my house to save time. Over the next 2 weeks I also make contact with customer relations representative Elaine who explains however that the repairs cannot in fact be done at home and that I have to make another appointment at LONGO for the actual part to be installed. Normally I wouldn't mind however I am currently active duty military preparing for my 4th deployment to the middle east VERY SOON, and its extremely inconvenient for me to spend weekends which are my only free time away from family when I am literally a hundred miles away training over the week days. I decide to make the appointment anyway for Saturday 15 Sept literally waking up at 0500 am from Camp Pendleton to drive north instead of going directly home to spend with famiy. 2nd Appointment 15 Sept I arrive on time and everything seems to be going ok, Im picked up by my fiance at the dealership after dropping the car off, I decline to use a complimentary car rental offered since it seems like more hassle and I just want to go back to sleep and spend some time resting at home. Later, I get the call that the car is ready for pick-up and return with me inspecting and everything looking good so far. HOWEVER ON THE DRIVE BACK HOME ON THE FREEWAY A SEPARATE PART OF THE WINDSHIELD LINER LITERALLY COMES LOOSE AS IM DRIVING AT A MERE 65 MPH. With utter frustration I drive back to the dealership where the same people who saw me earlier give me the same assurances, same promises, same apologies WITH ABSOLUTELY NOTHING ACCOMPLISHED. Another manager comes up makes the same offer of a home repair, the same claim that he will order the parts expediently and all of this I dont believe. I would like to believe the words of sammy, elaine, paul, ethan or whoever else at Toyota Longo but frankly I'm completely and utterly disappointed in the quality of the service. First of all its a new car and NONE of this should have happened, when I think TOYOTA I want quality on the first buy and first try. Second of all I should not be wasting 2 weeksends and stressing over what I see is an extremely simple repair, cant the parts just get somekind of industrial silicone epoxy injected to secure in place permanently? Im not an engineer but it seems plausible to me. I just want this fixed asap before I deploy out of the US for the next couple months. More

Outstanding service!!! I have been coming to Longo since i purchased my first vehicle in 1999. Since then I've puchased two more vehicles from Longo. I've always had my vehi I have been coming to Longo since i purchased my first vehicle in 1999. Since then I've puchased two more vehicles from Longo. I've always had my vehicles serviced at longo as recommended. All my dealing with Longo have been professional and informative taking care of all my concerns. This past July 2nd i brought my lexus vehicle in to have a couple of scratches repaired. Michael Chau was immediately notified and quickly gave me a typed estimate as he explained what was going to be done. Eventhough it was Monday before the 4th of july he promised the veh. by the following Monday. Mike called me early Friday and told me the veh. was done early. I picked the vehicle up Monday. Michael was prompted and again went over what was done. He went the extra mile, took the time to stop and just chat on a more personal level. Mike is definitely a people person and an asset to the Longo Brand. I could not have been treated better. I will definitely ask for Michael next time. So many times customers mean well, but just fill in the boxes on a survey. Michael went beyond the call of professionalism. More

Extremely Helpful !!! Alexis Orso Exceeded The Typical Customer Service. Thank-You Alexis, The Customer Service Far Exceeded My High Expectations... As-well-as Mario Tov Alexis Orso Exceeded The Typical Customer Service. Thank-You Alexis, The Customer Service Far Exceeded My High Expectations... As-well-as Mario Tovar, It's Very Evident That They Both Care And Value The Business. More

No up sale! I was delighted with my manufacturer’s mandated service call. My other 2 cars by another manufacturer always try to up sell their services to the poin I was delighted with my manufacturer’s mandated service call. My other 2 cars by another manufacturer always try to up sell their services to the point that it becomes irritating. Ruby Woo was pleasant, professional and well informed. There was no unnessary pressure to sell unnessary service. In the future if Ruby recommends a service, I would be inclined to trust her and approve the service. She did an excellent job in explaining the concerns I had with car and was very thorough. I would definitely work with her in the future and recommend her to my family members for their service needs. The only missight was that the car wasn’t vacuumed. More