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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews
Call Service Center (626) 652-3217

1,217 Reviews of Longo Toyota - Service Center

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November 27, 2024

I think is ridiculous that I have an appointment but still have to wait 4 hours to get my car on a regular checkup More

by lll919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2024 -

Longo Toyota responded

Please accept our sincere apology for the unpleasant service experience. Our Service Management team is always taking the necessary measures, to ensure situations like yours are carefully examined so we can improve our business practices. Please know we let ourselves down, and even more importantly, we let you down and deeply regret the whole incident. Sincerely Team Longo

November 26, 2024

Great place for service, professional and friendly staff at Longo Toyota , talented and knowledgeable mechanics and honest More

by Slimsiyam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Longo Toyota responded

We truly appreciate the trust you’ve placed in Longo Toyota for your service needs. We look forward to building a lasting relationship and continuing to keep your vehicle in top shape - Team Longo

November 24, 2024

Good customer service, cashier was kind as well as advisor. Although I stood outside waiting for about 20 min just for an advisor to attend me and wasn’t greeted. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Longo Toyota responded

Thank you for your recent visit and for entrusting Alex with your auto care needs. We truly value your feedback regarding the check-in process, and we're committed to improving in this area. Your input is important to us as it helps us continue to provide better service and run a more efficient company - Longo Toyota

November 24, 2024

Very professional service. Very Helpful service. Very Detailed service. Very Timely service. Very accommodating service. Very productive service. More

by Sirdaboy2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Longo Toyota responded

Thank you for your visit! We are truly honored to have had the opportunity to serve you. If you need anything, don't hesitate to give us a call. We're here to help – Longo Toyota.

November 20, 2024

Excellent dealership advisor Max was professional and understanding definitely returning my vehicle to Longo Toyota More

by Biggs193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Longo Toyota responded

Thank you so much for sharing your kind words on DealerRater! We’re thrilled to hear that Max provided you with such professional and understanding service during your visit. Happy Holidays - Team Longo

November 20, 2024

Wonderful waiting room for waiting customers: Subway, Starbucks and about 16 cubicles where customers can work. More

by Dumela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience on DealerRater! We truly appreciate your kind words about our waiting area. It’s great to hear that you enjoyed our amenities, including the Subway, Starbucks, and the cubicles we’ve set up for customers to work comfortably while waiting. We believe that providing a relaxing and productive environment for our customers is essential, and we’re thrilled to know that it made a difference for you. Team Longo

November 19, 2024

Courteous service, clean waiting room, fair cost f service. I’m satisfied with the quality and will continue to drive to El Monte for future service even though its a trek for me. More

by Mimama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Longo Toyota responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our courteous service, clean waiting room, and fair pricing. Your satisfaction is important to us, and we really appreciate your continued support. It's great to know that you'll keep coming back to Longo for future service, and we’ll be here whenever you need us!

November 14, 2024

Took my car for detailing and it feels like I got a brand new car back. Amazing! More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota

November 13, 2024

Longo is always helpful. Always satisfied with the work done on our car. We will continue to come to Longo for service. More

by vanessagomez9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Longo Toyota responded

We're honored to be your dealer-of-choice and please hurry back - Team Longo

November 12, 2024

Great fast knowledgeable service department. Just got to make sure to have an appointment or else you might wait a little while longer. More

by mrmejia2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience! We appreciate your kind words about our service department. We're glad to hear that you found our team knowledgeable and efficient. We do recommend scheduling an appointment in advance to help ensure a smooth and timely service. Thanks again for your feedback—we look forward to serving you in the future! Team Longo

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