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Longo Toyota - Service Center

El Monte, CA

4.7
1,169 Reviews

1,169 Reviews of Longo Toyota - Service Center

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February 16, 2021

Service person was great with strong customer service passion and hospitality. Hopefully on time service next time though I understood busy schedule on weekend. Too many staff on site but were they effic More

by pbrightner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
Feb 16, 2021 -

Longo Toyota responded

We appreciate your feedback about your visit @ Longo Toyota with Kayla Santos. Due to the anonymity of DealerRater, we invite you to contact us to discuss any pending question you may have. Kary Loefler our Guest Relations Director can be reached at 626.580.6057 or kary.loefler@longotoyota.com " Too many staff on site but were they efficiently assigned or working?" Look forward to hearing back from you and make it a great day - Team Longo

February 16, 2021

Great dealership and great people. No other place like Longo. My service is always fast and I trust their team members to provide excellent service every time More

by Maryzuniga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Longo Toyota responded

Thank you for such a warm-hearted review about your visit to Longo Toyota. I'm delighted to read of the caring attention provided by Bruce and the service team. Make it a great day and hurry back! Team Longo

February 13, 2021

Noli Evagelista did an excellent job in taking care of my problem. Good job. N good service.. he was very courteous n professional in his line of work. More

by rgatcha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Longo Toyota responded

Thank you for your 5 Star Dealer Rater review. We are delighted to read of your great experience with Noli. Please stay safe and see you next time. Team Longo

February 08, 2021

I was surprised to see how big this dealership has gotten...It's almost a city within itself!! Very nice!! They should add a hair/nail salon along with men's barber shop and we could really multitask More

by orsatyvonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.Ramirez
Feb 09, 2021 -

Longo Toyota responded

Thank you for admiring our facility BUT we wouldn't be who we are, if we didn't have guests such as you. Thank you for selecting Longo to handle your car care needs. Make it a great day and stay safe! Kary Loefler Guest Relations Director

February 03, 2021

Good service - I like the shuttle service because I can go somewhere what they work on in your car and if you are late with your appointment is flexible More

by Jose castillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy (Peng) Wu
Feb 03, 2021 -

Longo Toyota responded

Jose Thank You for entrusting Longo with your car care needs. It is our pleasure to provide excellent service. We can't Thank You enough for trusting us. See you on your next visit! Team Longo

February 02, 2021

It is a great place with professional customer service. Highly recommended to go . It is a great place with professional customer service. Highly recommended to go . More

by Jing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 03, 2021 -

Longo Toyota responded

Thank you for the 5 star review on DealerRater and entrusting Longo Toyota with your car care needs. See you on your next visit. Team Longo

January 31, 2021

Danny Guerrero Provided excellent customer service and always does a great job. He’s very friendly and helpful and takes care of us every time we come in. More

by M Daniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Feb 01, 2021 -

Longo Toyota responded

Thank M. Daniel for the kind words you've mentioned on DealerRater and appreciate your efforts in recognizing one of our team members, Danny G. Thank you again, for being the most important part of our business - Team Longo

January 30, 2021

Excellent service, on time, and Johan was very friendly. Johan kept me posted as to the status of my car. The waiting area was clean and practiced social distancing. Starbucks staff were also friendly. More

by Disunshin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Feb 01, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater. I'm delighted to read of the caring attention provided by Johan and the Longo Team @ Starbucks. Make it a great day and hurry back - Team Longo

January 30, 2021

I was very happy with my visit because I was offered a complimentary rental car instead of waiting at Longo. Also, my car was washed and sanitized More

by r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Longo Toyota responded

Thank you for posting your visit to Longo Toyota on DealerRater. We're honored to have earned your business. Make it a great day and we will see you in another 6 months -or- 5k miles. Stay safe! Team Longo

January 30, 2021

Great customer service. Informative and professional. They fixed minor issue free is charge. Also got a free car wash. Not the best car wash but acceptable. More

by 1uP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Longo Toyota responded

Thank you for the 5 star review on DealerRater and entrusting Longo Toyota with your car care needs. Make it great day - Team Longo

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