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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

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August 03, 2021

I BOUGHT MY FIRST NEW CAR HERE IN 1979, IT WAS A TOYOTA COROLLA 1980. I USED UNTIL 2010. I LOVE LONGO TOYOTA. SEBASTIAN HELPED AT THE DEALERS TODAY, HE WAS EXTREMELY CURTIOUS AND HELPFUL. THANK YOU. More

by Linda56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Longo Toyota responded

Congratulations Linda on getting your well-deserved vehicle after so many years and purchasing is @ Longo Toyota, we're honored to serve you. Team Longo

August 03, 2021

The team was polite and made recommendations and they were done . I have been with Longo for over 20 years . Buying 3 cars and trusting them with repairs More

by esiegris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Reano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota - we're honored to serve you and thankful for all the years of loyalty you've had with our company. Here's to many many more years and please enjoy what you drive. Team Longo

August 01, 2021

Professional and courteous. Appreciate it for providing updates on the service and providing complimentary shuttle that’s very helpful. Thank you for making the process went smoothly. More

by Vonny J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos, Alberto Mariscal
August 01, 2021

EXCELLENT SERVICE BY ADVISOR EVANGELISTAHe provided EXCELLENT SERVICE BY ADVISOR EVANGELISTA He provided clear expectations of my wait time and was friendly and courteous, car was ready when promised, More

by AntonioP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

AntonioP responded

Excellent Service

July 25, 2021

This guy does not know how to keep customers inform of when the service is complete. He ignores customer. He is impatient in dealing with people. I would not want to deal with him again. More

by Tsusu7788
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Longo Toyota responded

Good Morning Tsusu7788 We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of this platform, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 24, 2021

Very friendly and efficient staff. Ayyala Alexander was so helpfull. I really thank you sir. Staff at the register were welcoming and helpfull. I would like to rate 10 stars . ✌️🤘🤝🙏 Thanks ! More

by nancharaiahthatha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Longo Toyota responded

Thank you for your 5 STAR review on DealerRater and sharing your experience. We're honered to serve you, see you on your next visit - Team Longo

July 24, 2021

This time I’m very disappointed for the service I received , they took the mats to the back ( is fine ) but the dust was all over the seats 💺 I spent 3 hrs there and they didn’t washed. they leave More

by tonniesep13
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Those who did the service, and the one who deliver my car
Jul 27, 2021 -

Longo Toyota responded

Good Morning Tonniesep13 Good Morning Tsusu7788 We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of this platform, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 20, 2021

Hi This Tundra is my 3rd car from Longo Toyota ;I Hi This Tundra is my 3rd car from Longo Toyota ; I love the car I love the customer service plus after service on my cars Definitely comi More

by gsd595
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Cabrera-Tellez
Jul 20, 2021 -

Longo Toyota responded

Thank you so much for your loyalty to Longo Toyota.

July 19, 2021

Excellent service Lesley was extremely helpful and kind. It was my first time getting my car serviced. I really enjoyed it and the wait time wasn’t too long. More

by Gzz730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Jul 20, 2021 -

Longo Toyota responded

Good Morning - it's Longo Toyota wanting to say THANK YOU for trusting Lesley and the team @ Longo with your servicing needs. Make it a great day!

July 19, 2021

They picked up my car right on time and brought my car back after the 10,000 mile service. Excellent communication from the beginning to the end. More

by Cara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Jul 20, 2021 -

Longo Toyota responded

We're delighted to read the team @ Longo Toyota met your servicing needs and please hurry back.

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