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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

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August 21, 2021

Staff and personnel are polite and professional. Please continue to provide good works ! More

by jimmy.amoyo23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Longo Toyota responded

Thank you for your 4 Star DealerRater review. We're honored to serve you with your vehicle needs - Team Longo

August 16, 2021

LONGO Toyota seems to have landed a good employee. Noli has excellent customer service and has a no pressure approach. He attends to his customers promptly and with patience. More

by Benjamin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Longo Toyota responded

Thank you Benjamin for being the most important part of our business and delighted to read of the caring attention provided by Noli. Make it a great day and hurry back - Team Longo

August 16, 2021

Great service... advisor informed me every step of the way!! Will def bring my car back for service. Thank you for great service as always!! More

by Blim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Aug 16, 2021 -

Longo Toyota responded

Thank you for taking the time to post on DealerRater about your visit to Longo Toyota | Daniel Lopez. We never want you going anywhere else but Longo for your servicing needs. Make it a great day & hurry back -Team Longo

August 12, 2021

Always helpful and easy to work with you for good car maintenance . Good environment to spend time while waiting for your car. Starbucks and Subway too! More

by bktuna1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lieu
Aug 13, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Alex Leyva with your servicing needs. From all of us @ Longo Toyota have a wonderful weekend and hurry back - Team Longo

August 11, 2021

It was a good experience, Noli was very helpful, took the effort and the time to explain everything upon starting . More

by Iguirguis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Noli with your servicing needs and we will see you in another 5K miles or 6m. Stay safe - Team Longo

August 11, 2021

Super courteous staff; work on the car was good; clientele, however, were unsafe regarding masks with no enforcement. Didn’t feel safe in the pandemic times we are in. More

by pobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Aug 12, 2021 -

Longo Toyota responded

We appreciate your efforts in recognizing one of our team members, Alberto and honored to be selected to handle your car care needs. Make it a great day and hurry back - Team Longo

August 11, 2021

Friendly staff that makes my visit and myself feel very special. Helpful and always treats people with respect. More

by Madkel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Longo Toyota responded

Thank you for your kind posting on DealerRater about your visit to Longo Toyota and with one of our team members, Sebastian. We know you have many choices when selecting a servicing dealer and honored you've chosen Longo | Sebastian. Please stay safe and hurry back - Team Longo

August 10, 2021

Service associate Nolie was great. But no more free car wash. Instead I was given a coupon to redeem for a very small cup of coffee instead. More

by Bkwdda7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

We certainly appreciate you sharing your viewpoint on DealerRater and didn't know if Noli or the team explained why we stopped doing car washes. To get through this emergency — and help address the bigger, long-term issue of water conservation — we all need to pitch in during this drought period, we so often experience, throughout California. At Longo we want to do our part to help California and again, appreciate your patience with our decision. Have a great rest of the week - Team Longo

August 10, 2021

Had yet another awesome oil change maintenence check experience with Noli and his team in the service department. Definitely returning for all future maintenence needs. More

by Cj Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and honored to serve you. Make it a great day and we will see you in another 5K miles or 6M in service. Team Longo

August 09, 2021

For this visit Albert was helping me out. He was very patient with me. And he provided one of the best customer service experiences I’ve had anywhere. I’m not very trusty with vehicles. I’ve had a long h More

by romanempire12002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and delighted to read of the caring attention provided by Albert. Have a great rest of the week, and hurry back - Team Longo

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