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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews
Call Service Center (626) 652-3217

1,217 Reviews of Longo Toyota - Service Center

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September 02, 2021

Service was handled to my satisfaction. Martin was friendly and kept me informed of the progress on the service. I would take my back to him for service More

by BillyBoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Torres
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Sep 02, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota and delighted to read of the caring attention provided by Martin. Have a safe holiday weekend and hurry back - Team Longo

September 02, 2021

Great services specifically my sales representative she helped me a lot to understand my paperwork then lizette vega help me to set up my phone with my truck More

by ana Godoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lizette vega
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Sep 02, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and delighted to read of the care & attention provided by Lizette. Make it a great day, have a safe holiday weekend and enjoy what you drive - Team Longo

Sep 03, 2021 -

ana Godoy responded

It was my pleasure to be at Longo Toyota

September 01, 2021

Took my car in for service today. They performed all scheduled service in a reasonably timely manner considering all the customers they had today. Their waiting area was comfortable and had plenty of a More

by frommbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your visit to Longo Toyota Svc Dept. We're delighted to read of the caring attention provided by Mandi and the team. Make it a great day and hurry back

August 30, 2021

Longo’s service is Impeccable. They do a fantastic job every time I go there.Greatly appreciate their Commitment to detail.Will be repeat customer. More

by JRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Cabrera-Tellez
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Aug 30, 2021 -

Longo Toyota responded

Thank you for this wonderful posting on DealerRater and boy did it ever make us smile @ Longo Toyota. We know you have many choices when selecting a servicing dealer and we're honored to serve you. Team Longo

Aug 30, 2021 -

JRA responded

Thank you again. Jesus Chacara did a great job as usual. We had two cars serviced that day and he was able to expedite them quickly. You have a great team there at Largo Toyota and I do you recommend your dealership to those who are looking for a new vehicle. It was also a pleasure to meet Jenny that day. She started out our initial service request but handed it over what she saw that appointment was with JJ. Great team player and great teamwork to get our vehicles out on time.

August 26, 2021

Good efficient service.Nice polite staff clean environment. Love being able to eat and get Starbucks . More

by Dianluna70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please hurry back - Team Longo

August 25, 2021

Longo service rep did not follow my advise to check on parts order before signing in Parts order wrong rim and email me that all parts were in and correct wasted 4 1/2 did not leave satisfied. Oh yes d More

by danielrami09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
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Aug 27, 2021 -

Longo Toyota responded

From all of us @ Longo, we would like to extend our sincere apology for any inconvenience your visit both at our front parts counter and service may have caused. Because your experience is important to Service Manager, Matthew Menendez tried reaching you and was unsuccessful. At your convenience, please feel free to contact him at; D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

August 24, 2021

Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all More

by tzimmer1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kary Loefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Santos
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Aug 25, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota | Lexus - THANK YOU for entrusting the team to handle all your car care needs. Make it a great day and THANK YOU, again for being the most important part of our business. Team Longo

Aug 25, 2021 -

tzimmer1234 responded

It is always a pleasure to visit Longo Toyota.

August 24, 2021

Excellent services, Friendly , on time as promise Excellent services, Friendly , on time as promise scheduled to be done More

by mitakisun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
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Aug 25, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back - Team Longo

August 23, 2021

Was impressed as to how well the process is for having the car serviced. The free cup of coffee from Starbucks was a nice extra touch. More

by MEL PEREZ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
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Aug 23, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Toyota - We are delighted Jenny Cabrera took wonderful care of you, we're honored to serve you - Team Longo

August 23, 2021

I was very lucky to get Alex Ayala he went above and beyond. To get my car fixed he got it done with in less then 3 hours. You guys have my business in the future. Thank you again Alex for all your help More

by Jessicamgarcia1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

Longo Toyota responded

THANK YOU* for the 5-STAR DealerRater review and the shout out to our team member, Alex Ayala. It is great to read you had an excellent experience with the team at Longo Toyota. Enjoy your week, hurry back - Team Longo

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