Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

Sort by
September 22, 2021

Great service and excellent quality work. I was kept informed on the progress of the service by Teddy . More

by chfujiwara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Chiu
Sep 23, 2021 -

Longo Toyota responded

Thank you for taking your time to share with others about your visit to Longo Toyota and with Teddy Chiu. We know you have many choices when selecting a servicing facility and we're honored to serve you. Make it a great day and hurry back. Team Longo

September 19, 2021

Joseph was helpful & attentive will request him again for next service. I like that my service was done quickly .. More

by misrainm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Sep 20, 2021 -

Longo Toyota responded

We're honored to serve you and happy to know Joseph and the team took wonderful care of your servicing needs. Make it a great day and hurry back. Team Longo

September 18, 2021

The service department leave mess inside my car after they do the change oil service the seat is all the way back ,the floormatt they leave in the back chair ,it’s all mess,,,,,this is all the time happe More

by nikk
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2021

Arrived at the dealership for scheduled maintenance. I had no appointment but I decided to go since today is my day off of work. I was checked in right away and was taken care of rather quickly because I More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Torres
Sep 13, 2021 -

Longo Toyota responded

Thank you for bringing a BIG smile to our faces @ Longo Toyota with such a kind posting on DealerRater - THANK YOU!!! We couldn't agree with you more about Martin, he's certainly one of the many reasons why Longo is Longo. Make it a great day, stay safe and hurry back- Team Longo

September 11, 2021

Checking in at the time of my service appointment was quick, and the service was completed quickly and efficiently. Delivery of my finished vehicle was professional and pleasant. More

by ejp001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Sep 13, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please hurry back - Team Longo

September 08, 2021

My experience today was ok. I was very disappointed to have to wait 30 minutes just to check in my car with 7:30am appointment. Only 2 service advisors checking in customers. The Toyota care was promised More

by razo_5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Sep 09, 2021 -

Longo Toyota responded

We appreciate your sharing your viewpoint and your review has been shared with our Service Mgmt team. Please allow us this time to extend our sincere apology for any delay you visit may have caused. Because of your feedback we will be a better ran company today than we were yesterday. Team Longo

Sep 09, 2021 -

razo_5 responded

I feel better scheduling for appointments & more than 2 service advisors for Toyota Care would help the problem of checking in customers. The line for cars with no appointments had many more service advisors. The line was faster than the Toyota Care.

September 06, 2021

I came for oil change and also to fix hazard switch relay that is not working. I even bought switch for $70 from Longo before service. In addition check engine light was on and TSC light on. For this they More

by Locqduong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Su
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and would like to take this opportunity to apologize. Although service maintenance and repairs are unexpected, it's something every car owner goes through. The cost of the electrical diagnosis we charge is very competitive to any of the SOCAL Toyota dealerships. We appreciate the time you've taken to speak with Ethan about this matter and the additional services that were render (brake light bulb). If you have any further questions, please do not hesitate to contact Ethan at: D: (626) 603-0537 Email: Ethan.Su@LongoToyota.com

September 05, 2021

Well, the costumer service is been always perfect, ever since I bought my car keep up the good work guys!! I’m looking forward for my next service More

by listopipi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota (Alex | JJ) with your auto care needs. Please stay safe and hurry back

September 04, 2021

I’ve been with Longo for many years. The service department is doing good & excellent works on my car. They are friendly & courteous to customers. More

by L/OH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

We're honored to serve you for so many years. Please be safe and thank you again, for being the most important part of our business - Team Longo

September 04, 2021

Everything they do is organized and they are very customer oriented. They do a great job in performing the service and the time they promised to return the vehicle. More

by miko77m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

THANK YOU for the shout out on DealerRater and appreciate your efforts in recognizing the service team @ Longo Toyota.

...
102
...