Longo Toyota - Service Center

Always a really good experience when I go to this dealership never a problem. Customer service is really great there. dealership never a problem. Customer service is really great there. More

The Labor is so expensive. The Service took almost 6 The Labor is so expensive. The Service took almost 6 Hours. I told the advisor about my coupons earlier but, He forgot to apply when checking out. The Labor is so expensive. The Service took almost 6 Hours. I told the advisor about my coupons earlier but, He forgot to apply when checking out. Due to the high cost of living & pandemic. They should not charge so expensive for the labor totaling $365.00. Note : I should know better not to go to a dealership for service. The service also affects from buying a New Car from a Dealership in the future. More

Every time I go to Toyota dealer and I always have a good service and I am very pleased service and I am very pleased More

I want to say a huge thank you to Kayla and Denny for helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! I have been living in America for 5 years and have never met such wonderful staff! they really want to help you and sort out the problem, not to say we don’t do it, sorry! More

First time at Longo Toyota of El Monte for me and it was a great experience. Devon was awesome and tended to my car immediately. I will be back for all my cars needs. a great experience. Devon was awesome and tended to my car immediately. I will be back for all my cars needs. More

first time having service done at this deaership and was impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the am impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the amount of cars they take in for service each day. More

I took my car in for routine oil service and it was poor handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up w handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up with my question as to price if mobile service. Also upsell on filter on less than 20k mileage. To top it off.. my door has grease marks from the technician. This place is lacking its superior service and handling dice covid. I guess their are penny pinching and upselling things to make up for the sales depreciation. Penske management needs to review and fix before it gets worse. More

Waiting 5 hours for tire rotation service is ridiculous. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. More

Ethan Su was extremely knowledgeable and courteous.He Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed t Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed the problem sooner than I could have even expected and did a perfect job. I recommend Longo Toyota! More