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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews
Call Service Center (626) 652-3217

1,217 Reviews of Longo Toyota - Service Center

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October 10, 2021

Overall. So far so good, good service and polite , take good care of customer. Only thing is wait in line so long even though made an appointment and being there before appointment time. More

by Praneet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Muneton
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Oct 11, 2021 -

Longo Toyota responded

We appreciate your sharing your viewpoint on DealerRater both in celebration (Biagio, Alfredo) and learning more about our opportunities (time). Our Svc Mgmt team is working diligently to reduce wait times. Have a wonderful week and hurry back - Team Longo

October 09, 2021

Consistently good service and and we’re very happy with the concierge service. Always very punctual and efficient service. More

by Jedi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Torres
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October 09, 2021

Excellent customer service. He is a good listener. And quite an asset to Longo Toyota. He is extremely polite and very customer friendly! More

by Raymondandralph
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel,Robles
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Oct 11, 2021 -

Longo Toyota responded

Delighted to read of the caring attention provided by Daniel and the team @ Longo Toyota. Have a wonderful rest of the week and hurry back -

October 09, 2021

Always great service. Very attentive, cordial and respectful. Noli is a great asset at Toyota. More

by Eladio Giron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Have a great week and please hurry back

October 09, 2021

Honest, reliable, reliable and knowledgeable service advisor. I am a valued client since the early 2010. More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Longo Toyota responded

We're honored to serve you - Team Longo

October 08, 2021

I came in for a complimentary oil change. I had an appointment to speed things up. I came in 30 minutes early to be safe. I waited 2 1/2 hours. If it wasn’t free, I wouldn’t have done it. More

by allhwy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
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Oct 08, 2021 -

Longo Toyota responded

We appreciate you sharing your viewpoint on DealerRater and our Svc Mgmt team, including Danny Guerrero are working diligently on reducing wait times for our guest. Have a safe weekend and thank you again, for your feedback - Team Longo

October 07, 2021

Great dealership! Great Service and support. Very professional and helpful. I have leased two cars from here. The entire team is great! More

by jamesmcpartlan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
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Oct 07, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater and we're honored to serve you - Team Longo

October 07, 2021

Excellent service, good customer service and communication. My vehicle was fixed in a very timely manner. Thank you. More

by Peterzendejas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your visit to Longo Toyota. We're happy to know that Alex took great care of you during your visit. Have a wonderful rest of the week and hurry back - Team Longo

October 05, 2021

Excellently follow thru with my repairs. Would recommend them to my friends and family for any future services. More

by Peteragalicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Longo Toyota responded

Thank you for taking the time to post your feedback on DealerRater. We're so delighted to read of the caring attention provided to you. We're always here for your care care needs. Make sure to call us if you have any questions.

October 04, 2021

Waited 30 mins to get my car after checking out. Left with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their More

by QCg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Herrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Longo Toyota responded

We wanted to send you our sincere apology for your less than satisfactory visit. Thank you for your your posting and sharing your viewpoint, we will be a better ran company. Have a wonderful day and know we're always here to listen. Laura Montes, Guest Relations Supervisor

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