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Longo Toyota - Service Center

El Monte, CA

4.7
1,116 Reviews

1,116 Reviews of Longo Toyota - Service Center

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August 10, 2024

I have been going to Longo Toyota since 2019. The service is outstanding. Their employees are very professional. I had a great professional experience with Brian Bernal, Toyota Care ASM. The More

by Lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Aug 12, 2024 -

Longo Toyota responded

Thank you so much for your wonderful feedback! I'm thrilled to hear about your positive experience at Longo Toyota and with Brian Bernal. It’s great to know that our service met your expectations and that Brian’s professionalism and personal touch made such an impact. Your kind words and high rating mean a lot to us. We truly appreciate your continued support and your willingness to recommend us to family and friends.

August 10, 2024

Great service from Daniel very helpful and informative and answered all my questions about my Toyota Tacoma More

by jimenez6719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

Thank you for bringing your vehicle in for service. We're delighted to hear that you had a great experience with Daniel. It’s wonderful to know that he was helpful, informative, and answered all your questions about your Toyota Tacoma. Your satisfaction is our priority, and I’m glad we could meet your needs. Team Longo Toyota

August 10, 2024

The service department reps I work with are always very helpful, professional, friendly and efficient. More

by Kirkvforvendettarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and please hurry back

August 09, 2024

Brian Bernal was very helpful and courteous. It’s a pleasant experience to having him as ASM. More

by BlueHog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Aug 09, 2024 -

Longo Toyota responded

What a great way to end our week @ Longo Toyota with such a kind posting - We're humbled to serve you!

August 08, 2024

Longo is great! There’s a reason they are #1. Bruce always makes sure I’m taken care of in a personable, but professional way. Always makes me feel important. Dav More

by Baxnnex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Bruce and David Lee made such a positive impression on you. At Longo, we strive to provide the highest level of service, and it’s incredibly rewarding to know that our efforts are appreciated. Your feedback means a lot to us, and we’re delighted to have you as a valued customer for life. Go Team Longo!

August 05, 2024

The service was good. I did not wait long for my vehicle service. Augustin was very helpful More

by Bam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

We're happy knowing your service visit went well in workmanship and time. Hurry back - Team Longo

August 04, 2024

In the past 15 years, I bought 4 cars from Longo and I have been using their services for my cars. I may not go for all the oil changes there, but always go there for major services and repairs. Over the More

by KevinT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

Thank you so much for your detailed and thoughtful review! We’re honored to have earned your trust over the past 15 years and are glad to hear that you continue to value our services. It’s great to know that Alex provided you with professional service and kept you informed throughout the process. We appreciate your recognition of our integrity and commitment to thorough diagnostics. If you ever need anything else, please don’t hesitate to reach out. Thanks again for your loyalty and support - Team Longo Toyota

August 03, 2024

Service writer was great and professional. I really appreciated his honesty. Great service and communication. More

by Rbkith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

Thank you so much for your feedback! We’re delighted to hear that our service writer made a positive impression with his professionalism and honesty. We strive to provide excellent service and clear communication, so it’s wonderful to know that we hit the mark. We appreciate your kind words and look forward to serving you again in the future! Team Longo Toyota

August 03, 2024

Hello I was very satisfied with the fast service I received from longo toyota. I arrived to my appt @ 11:30 for my oil change & evey thing was done with in an hour. Thank you so much for your good ser More

by dgbettyboop3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with the fast service you received at Longo Toyota | Ben. It's great to know that your oil change was completed efficiently and within the hour. We appreciate your kind words and look forward to serving you again in the future.

August 03, 2024

My service adviser Noli was great and professional . I also got my car done about 1 1/2 hours. Good service ! More

by doris_fung118
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your servicing needs. Hurry back - Team Longo

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