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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

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April 16, 2025

The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim More

by anna.hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Haro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Romero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

April 14, 2025

Longo Toyota is a great dealership, my immediate family only uses this dealership because they are so customer friendly. More

by BruceBoratto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are overjoyed to hear that Longo Toyota has provided excellent customer service to your family. Your feedback is incredibly valuable to us. Longo Toyota

April 13, 2025

Have been a Longo customer for nearly30 years. The quality of the customer service and workmanship remain excellent. Agustin was great and took my concerns seriously. Five stars all around. More

by simpson2244@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are ecstatic to hear about your 30 years of loyalty and the excellent customer service you received from Agustin. Your continued trust in our dealership means a great deal to us, and we're pleased that our quality of workmanship remains consistently high. We appreciate you taking the time to share your wonderful feedback and for giving us five stars all around. Thank you for being a valued Longo customer for nearly three decades.

April 11, 2025

The only dealership I trust with my Toyota! Would not take it any place else. More

by ARPP1871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Madrigal
Apr 14, 2025 -

Longo Toyota responded

We are grateful for your trust in Longo Toyota! Thank you for choosing us for your Toyota needs.

April 11, 2025

I recently had my RAV4 serviced at this location. After being approached by 2 different Service Consultants who seemed helpful enough until I realized they weren’t going to assist me, Sam Ng approach More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ng
Apr 11, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your recent service experience with us. We're sorry to hear that your initial interactions didn’t meet expectations, We are truly glad that Sam Ng was able to step in and provide the level of care and attention you deserve. It’s great to know that he kept you well-informed throughout the process and helped accommodate your schedule by arranging transportation through Enterprise. We'll be sure to recognize Sam, for his outstanding service. Longo Toyota

April 11, 2025

I keep returning to Longo Toyota because of the service. I appreciate the waiting area, I’m able to do my work, while I wait for my vehicle. Mandi is always provides superior knowledge and assistance, alway More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Longo Toyota responded

Thank you for your review, we're delighted Mandi provided excellent service. Thank you for being the most important part of our business - Longo Toyota

April 10, 2025

Excellent job! Service very nice and good attention from sales person. I highly recommend. They have children zone and that’s its amazing. More

by asucar241291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your kind words on DealerRater! We’re thrilled to hear that you had an excellent experience with both our service and sales teams. It’s great to know that their attention and care stood out to you! We’re also happy you enjoyed our children’s zone — we know how important it is to make sure the whole family feels comfortable during a visit. Make it a great day - Team Longo

April 08, 2025

Longo Toyota had & has always maintained customer oriented. We have lived in the area over 20 years & now have had 9 Toyotas 4 of which at our home , rest with family who have traveled over 50 miles More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Apr 08, 2025 -

Longo Toyota responded

We are elated to hear about your positive experience with Longo Toyota. Thank you for your wonderful feedback. It's truly heartening to know that you and your family have been loyal customers for over 20 years, purchasing 9 Toyotas from us. We greatly appreciate your continued trust in our dealership and are honored that your family members travel over 50 miles to experience our service. We look forward to serving you and your family for many more years to come.

April 07, 2025

Have been working w/ Noli for almost 10 yrs now - he will make sure all of our Toyota vehicles will go over 200K even 300K miles. Service and repair with Longo has also been do it right the first time - have More

by R Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Longo Toyota responded

We truly appreciate the trust you have in Noli and the team at Longo. We look forward to continuing to provide you with exceptional service in the future. Thanks again for being such a valued part of the Longo Toyota family!

April 06, 2025

The dealer is well staffed. They focus on you having a good experience and are well prepared for any questions you might have. More

by Claudia C. Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Soto
Apr 08, 2025 -

Longo Toyota responded

The entire team here at Longo Toyota are always dedicated to providing exceptional service, and your feedback is greatly appreciated. Thank you for your support and we look forward in assisting you in the future - Team Longo

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