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Longo Toyota - Service Center

El Monte, CA

4.7
1,252 Reviews
Call Service Center (626) 652-3217

1,252 Reviews of Longo Toyota - Service Center

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June 12, 2025

Excellent customer service. I would tell my family and friends.. I will go back again when I need service. More

by ladydd26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota - Thank you so much for your posting and we're humbled to serve you!

June 12, 2025

Adrian was fantastic. Great communication. The service dept as a whole was very professional and prompt. An excellent experience More

by brian c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Madrigal
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Jun 12, 2025 -

Longo Toyota responded

We take great pride in delivering excellent customer experiences, and your feedback lets us know we’re on the right track. We'll be sure to share your comments with Adrian and the team—he’ll be grateful to know his efforts made a difference. Team Longo

June 11, 2025

Service is top notch at Longo Toyota . Service writer Doug got my other 4runner hooked up with a great tint job. Bravo zulu for the tint guy AWESOME !!! My daughter is so happy. I drive fr More

by mjjj86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
window tinter
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Jun 11, 2025 -

Longo Toyota responded

Thank you so much for the awesome review! We're thrilled to hear that you had a top-notch experience at Longo Toyota and that Doug took great care of your 4Runner. It means a lot that you drive all the way from Rockwall just to see us. We're grateful for your trust and support – Longo Toyota

June 09, 2025

Every time I come for car service I don't mind waiting because of how much space there is around. If I get bored inside I go outside and take some sun and if I get tired of outside and my phone is dying I More

by Jocelyn F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful feedback! We're so happy to hear you enjoy the space and amenities we provide while you wait. It's great to know that you're able to relax with some sunshine or recharge your phone while here. Thanks again for choosing us, and we look forward to seeing you next time!

June 08, 2025

Service asdvisor Wendy is awesome . I will definitely go back to see her when I need another service. Ask for her , ! More

by javiguzman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava
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Jun 09, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful review on DealerRater. We truly appreciate your feedback and are thrilled to hear that you felt well taken care of and confident in our service. We look forward to assisting you again in the future and ensuring that your experience continues to be exceptional.

June 08, 2025

O took my car in for the first time and was very pleased with the service. More

by c_castro00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
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Jun 09, 2025 -

Longo Toyota responded

We're delighted you were well taken care of. Thank you for entrusting Longo Toyota with your auto care needs.

June 06, 2025

Excellent service, accommodating facilities, and awesome personality by Eric Chung! Will definitely be coming back for more! More

by Genuinejojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Eric and our team provided excellent service. We look forward in assisting you in the future with any of your vehicle needs - Team Longo

June 03, 2025

Took my car for a schedule service. They only thing they did was to inspect the car and, according to the service person, they rotate the tires. The time they took to inspect the Card a More

by cgomez3168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cuauhetemoc Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Longo Toyota responded

Thank you for your feedback. After reviewing your recent visit (RO ending in 535), we can confirm that your vehicle was in our service department for the 15,000-mile service, which included the following: Inspection of brake lines and hoses, of the cooling system, of ball joints and dust covers, Inspection of the exhaust system for security and leaks, Inspection of drive shaft boots, Inspection of the radiator and condenser for debris or signs of damage At 9:12 AM, Cuauhtémoc, your Service Assistant Manager, attempted to contact you to go over the service recommendations. He was unable to reach you and left a voicemail requesting a call back, but did not receive a response. Additionally, when your service representative stepped out for lunch, he left a message informing you that his colleague, Adrian, was available to assist. Upon review, we can confirm that your vehicle service was completed before 10:00 AM, which was the promised time provided at check-in. Thank you for your feedback. Have a great week – Longo Toyota

May 31, 2025

He is very helpful. It’s just the time I spent waiting is almost 3hrs, but overall very good. All my cars issues were fixed. Thank you🙏 More

by tinr88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Longo Toyota responded

Thank you for your feedback! We're glad to hear that everything was fixed and that you found our advisor helpful. We truly appreciate your patience with the wait time and apologize for any inconvenience it may have caused. Your satisfaction means a lot to us, and we’re grateful for the opportunity to service your vehicle. Longo Toyota

May 31, 2025

Service was great as always ALEX the rep was on the ball great job alex More

by Shazzwrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Longo Toyota responded

Thank you for the great feedback! We're so glad to hear that your service experience was excellent, as always. Alex will be thrilled to know his efforts made a difference—he truly takes pride in taking care of our customers. Hurry back - Team Longo

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