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Longo Toyota - Service Center

El Monte, CA

4.7
1,168 Reviews

1,168 Reviews of Longo Toyota - Service Center

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February 08, 2025

Always good Service. I drive pass 2 Toyota dealerships close to home but decide to always go to Longo for that Great Service and take the drive More

by FMedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

It was quick and easy. They gave me recommendations and helped me maintain my car. They were communicative and helpful. More

by JLeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Longo Toyota responded

Thank you for sharing your positive experience with us! We're so glad to hear that your visit was quick and easy, and that our team was able to provide helpful recommendations to keep your car in great shape. We pride ourselves on clear communication, and it’s great to know that you found our team both communicative and helpful. Longo Toyota

February 04, 2025

Very clean very prompt and satisfying on the service a person gets , I my wife was very happy with her new car and I was very satisfied with the service department as we’ll . More

by Martin barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Longo Toyota responded

Thank you for bringing your vehicle in for service and sharing your positive experience with us! We’re so glad to hear that both you and your wife were happy with the cleanliness, promptness, and overall satisfaction of our service. It’s wonderful to know that your wife is enjoying her new car, and that you were pleased with the service department as well. Team Longo

February 03, 2025

Made an appointment, got there and was taken care immediately by Max who explained everything and gave me an ETA that was accurate. Received a call about getting my air filter replaced which I did. V More

by rosahz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Longo Toyota responded

Thank you for sharing your experience! We’re so glad to hear that Max took such great care of you and provided clear communication with an accurate ETA. It’s also great to know that the air filter replacement was handled seamlessly. We truly appreciate your feedback and are thrilled to hear you’re satisfied with the service. Longo Toyota

February 02, 2025

The gentlemen I worked with were very helpful explaining everything in detail very courteous in the least amount of time. Thank You VERY PLEASED WITH BUSINESS AND SERVICE FELIZ AÑO!!! More

by mizfig13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Chae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill K……
Feb 03, 2025 -

Longo Toyota responded

Thank you so much for your wonderful feedback! We’re so happy to hear that the team was helpful, courteous, and efficient in making your experience a great one. It’s fantastic to know you were pleased with both the business and service. Wishing you a very Feliz Año as well - Team Longo

January 28, 2025

Bought my vehicle from this dealership and they are always awesome when it comes to service! More

by thesk8ter21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We’re thrilled to hear that you had a great experience both with your vehicle purchase and with our service team. Your kind words mean a lot to us, and we look forward to continuing to serve you in the future! Team Longo

January 28, 2025

Took care of my car in time that was advised. Was updated with my car service. I was upset when time to pick up car it was still wet and I had dry my windows. More

by maryg525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. Because we're a dealership that truly cares about our guests experiences, including the delivery portion of your visit our Service Manager, Jesus Chacara would like the opportunity to discuss this matter with you and at your convenience. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you

January 28, 2025

I spent six hours for an oil change and the two occasions that I want that was not good experience my last two the first one the guy told me my truck was missing my Oil cup, which when I came home the oil cu More

by rogelio garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Walton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Longo Toyota responded

Thank you Mr. Garza for speaking with our Service Manager, Jesus Chacara on January 29, 2025 and we're sorry for any sort of dissatisfaction this year and or even 3 years ago at another Toyota dealership. Your viewpoint has been noted and we look forward to serving you in the future - Team Longo

January 27, 2025

Bree'Ann is wonderful! Professional, friendly, transparent. Very happy she is my service advisor. I feel taken care of by Longo :) More

by Danielycha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Gonzalez
Jan 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We’re so happy to hear that Bree'Ann has made such a positive impact on your experience. We take pride in having team members who are professional, friendly, and transparent. It’s great to know you feel well taken care of by Bree'Ann and Longo Toyota!

Jan 27, 2025 -

Danielycha responded

I would like to mention Sammy Gonzalez provided EXCEPTIONAL customer service to me! He was very thorough with his explaination that made me feel comfortable with chosing the Xpel ceramic tint option. Continued to be impressed by Longo Toyota 👍

Jan 27, 2025 -

Longo Toyota responded

We did see him listed in "other employees worked with" section and we're thankful for this mention. Make it a great day!

January 26, 2025

Great service by Andrew Chu and his technicians. I took my car in for a regular service and I was unaware that I needed new tires. Andrew sold me a set of new tires at a good price, now I feel s More

by Frequent Car Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
Jan 27, 2025 -

Longo Toyota responded

Thank you for sharing your experience! We’re so glad to hear that Andrew and his team took great care of you and made sure your vehicle was ready for the rainy season. It’s great that he was able to help you get new tires at a good price for your peace of mind. Stay safe and hurry back - Team Longo

Jan 27, 2025 -

Frequent Car Buyer responded

I always take all my toyota cars to Longo for service . The staff at Longo is knowledgeable, professional and friendly.

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