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Longo Toyota - Service Center

El Monte, CA

4.7
1,206 Reviews

1,206 Reviews of Longo Toyota - Service Center

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April 04, 2025

Excellent customer service. Noli Evangelista always provides friendly customer service at the highest level possible. From scheduling service to checking out everyone is great More

by rose4bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Longo Toyota responded

Thank you for your review and rating. We appreciate you choosing us, and we look forward to serving you in the future! Longo Toyota

April 04, 2025

Wendy was a sharp service person. She explained the process and notified me of any issues. Very helpful. More

by mcrowell56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Wendy provided you with top-notch, friendly service. We strive to ensure that every step of the process, exceeds expectations, and it's wonderful to know that Wendy has helped make your experience exceptional.

April 04, 2025

They do decent work, but I'm still not to happy about schedule service. For example I believe if I have an appointment for 2:PM you would think I can wait for maybe two hours not four. If they can't st More

by PeteTB73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Longo Toyota responded

We're sorry to hear about your experience with scheduling and our service. Your feedback has been shared with our service managers. We truly value your input and appreciate you taking the time to share your thoughts with us.

Apr 05, 2025 -

PeteTB73 responded

The work is great, the service manager is great, the wait time is too long ((two tires and an oil change 4 hours ?) just schedule me for when I come in.

April 03, 2025

I am so happy to have friendly, helpful, and outstanding service at Toyota Longo every time More

by mmmtqk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Longo Toyota responded

Thank you for your kindness and trust in our team @ Longo Toyota. We're humbled to serve you and your auto care needs. Hurry back

March 30, 2025

Good service good quality team Great prices Good people I'll be back again for my next service More

by Snip32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Longo Toyota responded

Thank you for your kind words! We're so glad to hear that you had a great experience with our team and that you’re happy with our service, quality, and pricing. We truly appreciate your support and look forward to seeing you again for your next service! Make it a great day - Team Longo

March 30, 2025

Longo is the best and my service manager was extremely helpful and made sure my 4-Runner was ready to go when I was - Wendy rocks! I actually felt like she heard and saw me and listened to my concerns bet More

by Go8tp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Longo Toyota responded

Wow! Thank you for your incredible review and for sharing your experience with Wendy and our team at Longo. We’re so happy to hear that Wendy went above and beyond to ensure your 4Runner was ready when you needed it. She truly is a rockstar, and we’ll be sure to pass along your kind words! Team Longo

March 29, 2025

They offer great service and take the time to fix any technical issues you have with your vehicle More

by Msiu9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Longo Toyota responded

Thank you for your wonderful review on DealerRater! We’re delighted to hear that you had a great experience and that our team was able to address any technical issues with your vehicle. Providing excellent service is our top priority, and your kind words mean a lot to us. Longo Toyota Svc Dept.

March 28, 2025

Great and fast service. The location is nice and clean. There are Starbucks and AAA in the same location for people that need the convenience. More

by UPrius5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Longo Toyota responded

Thank you for sharing your experience on DealerRater! We truly appreciate your kind words about our service and location. It’s wonderful to hear that you found our service fast and our facility clean and convenient. Have a great weekend - Team Longo

March 27, 2025

I’m like this dealer because close to my home, you know save time and money, More

by J3749lim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Romero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Longo Toyota responded

Thank you for your posting on DealerRater and have a wonderful upcoming weekend - Team Longo

March 26, 2025

I went to Longo Toyota for service and Wendy Nava was my service advisor. She was the best of the best. Wendy was very well informed about the service and replacement of specific parts. She quickly answered More

by happydriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Longo Toyota responded

Thank you for choosing Longo Toyota for your service needs! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Wendy Nava provided you with exceptional service. She is indeed a valued member of our team, and we’ll be sure to share your kind words with her. Knowing that she was able to assist you with your questions and ensure you left happy means the world to us!

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