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Longo Toyota - Service Center

El Monte, CA

4.7
1,181 Reviews
Call Service Center (626) 652-3217

1,181 Reviews of Longo Toyota - Service Center

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March 03, 2025

A customer since 1984. This service was handled in a timely and professional manner. My service advisor is Bruce Herrera and he is second to none. He kept me informed and a More

by wave-biting2e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Longo Toyota responded

Wow—since 1984! We truly appreciate your loyalty and are grateful for your continued trust in Longo Toyota. It's wonderful to hear that Bruce Herrera provided top-notch service and kept you informed throughout the process. Your kind words mean a lot to us, and we’re thrilled to know that you consider Longo Service the best. We look forward to serving you for many more years to come!

March 02, 2025

All of technicians are very professional and helpful, willing to help with our needs. Today was Mr Ethan Su, but most of the technicians offer the same costumer assistance More

by martinju313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Longo Toyota responded

Thank you for your kind words! We're so glad to hear that our technicians, including Mr. Ethan Su, provided you with professional and helpful service. Our team is always committed to assisting our customers with their needs, and it means a lot to know their efforts are appreciated. Team Longo

March 01, 2025

I’m giving the dealership 5 stars. But as far as the service department goes they would get a two star rating. More

by Dealhunter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romero, Julian
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Mar 03, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience and for giving our dealership a 5-star rating. We truly appreciate your support! We’re sorry to hear that your experience with our service department didn’t meet your expectations. Please know that our service management team is always here to listen, and we would love the opportunity to discuss your visit in more detail. Longo Toyota

March 01, 2025

Noli is nice to work with, nice customer service from him. Got out of there by estimated time More

by Helenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli
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Mar 03, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience with us. We’re glad to hear that Noli was great to work with and provided excellent customer service. It’s also wonderful that everything was completed within the estimated time. Team Longo

February 27, 2025

Great service from Albert Lopez. Got me best deal for my service and was very great when giving updates and what good options there were! More

by C.lozano113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Longo Toyota responded

Thank you for your kind words! We're thrilled to hear that Albert Lopez was able to provide you with great service and secure the best deal for your needs. We take pride in keeping our customers informed, and it's wonderful to know that Albert's updates and guidance on available options made a positive impact. Team Longo

February 25, 2025

Professional and friendly staff. They also washed my car that’s was awesome. Highly recommend ed More

by Kenks60@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
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Feb 25, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our professional and friendly staff. We're also glad you enjoyed the car wash – we love going the extra mile for our guests! Your recommendation means a lot to us, and we look forward to welcoming you again soon! Team Longo

February 25, 2025

They use Toyota parts and recommend needed services. They are honest about what’s required and what can wait. More

by Guinnp88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Longo Toyota responded

Thank you so much for your wonderful review! We’re so happy to hear that your experience with us stood out. At Longo Toyota, we take pride in using genuine Toyota parts and providing honest, transparent service. Our team always strives to recommend only what’s necessary to keep your vehicle running smoothly, while also letting you know if something can wait. It’s fantastic to know that you’ve felt valued and well-cared for during your visit.

February 24, 2025

Easy dropped off,No waiting,services complete call,Text,easy check out,fast car delivery. More

by tran528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Feb 24, 2025 -

Longo Toyota responded

Thank you for sharing your voice online and delighted knowing the service team took wonderful care of you and your investment (car). Make it a great day and hurry back - Team Longo

February 20, 2025

At service department there is always a rush. They either forget to write information or omit it. Not very friendly toward costumers. More

by spock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
agustin jauregui
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Feb 20, 2025 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us to extend our apology for your last service visit. Because our guests experiences are very important to us, our Service Manager, Jesus Chacara would like the opportunity to speak with you directly. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you

February 19, 2025

The maintenance appointment was excellent. I arrived on time and Ryan started doing the paper work immediately. My car was ready in less than an hour. More

by jgpunto2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
Report | Print
Feb 19, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that your maintenance appointment went smoothly, and that Ryan was able to assist you promptly. We truly appreciate your feedback and are so glad that your car was ready in no time. We look forward to welcoming you back for your future service needs! Team Longo

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