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Longo Toyota - Service Center

El Monte, CA

4.7
1,163 Reviews

1,163 Reviews of Longo Toyota - Service Center

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January 28, 2025

Bought my vehicle from this dealership and they are always awesome when it comes to service! More

by thesk8ter21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We’re thrilled to hear that you had a great experience both with your vehicle purchase and with our service team. Your kind words mean a lot to us, and we look forward to continuing to serve you in the future! Team Longo

January 28, 2025

Took care of my car in time that was advised. Was updated with my car service. I was upset when time to pick up car it was still wet and I had dry my windows. More

by maryg525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. Because we're a dealership that truly cares about our guests experiences, including the delivery portion of your visit our Service Manager, Jesus Chacara would like the opportunity to discuss this matter with you and at your convenience. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you

January 28, 2025

I spent six hours for an oil change and the two occasions that I want that was not good experience my last two the first one the guy told me my truck was missing my Oil cup, which when I came home the oil cu More

by rogelio garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Walton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Longo Toyota responded

Thank you Mr. Garza for speaking with our Service Manager, Jesus Chacara on January 29, 2025 and we're sorry for any sort of dissatisfaction this year and or even 3 years ago at another Toyota dealership. Your viewpoint has been noted and we look forward to serving you in the future - Team Longo

January 27, 2025

Bree'Ann is wonderful! Professional, friendly, transparent. Very happy she is my service advisor. I feel taken care of by Longo :) More

by Danielycha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Gonzalez
Jan 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We’re so happy to hear that Bree'Ann has made such a positive impact on your experience. We take pride in having team members who are professional, friendly, and transparent. It’s great to know you feel well taken care of by Bree'Ann and Longo Toyota!

Jan 27, 2025 -

Danielycha responded

I would like to mention Sammy Gonzalez provided EXCEPTIONAL customer service to me! He was very thorough with his explaination that made me feel comfortable with chosing the Xpel ceramic tint option. Continued to be impressed by Longo Toyota 👍

Jan 27, 2025 -

Longo Toyota responded

We did see him listed in "other employees worked with" section and we're thankful for this mention. Make it a great day!

January 26, 2025

Great service by Andrew Chu and his technicians. I took my car in for a regular service and I was unaware that I needed new tires. Andrew sold me a set of new tires at a good price, now I feel s More

by Frequent Car Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
Jan 27, 2025 -

Longo Toyota responded

Thank you for sharing your experience! We’re so glad to hear that Andrew and his team took great care of you and made sure your vehicle was ready for the rainy season. It’s great that he was able to help you get new tires at a good price for your peace of mind. Stay safe and hurry back - Team Longo

Jan 27, 2025 -

Frequent Car Buyer responded

I always take all my toyota cars to Longo for service . The staff at Longo is knowledgeable, professional and friendly.

January 25, 2025

Great customer service, as I have come to expect from having given them my business for years. More

by A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave such a great review on DealerRater! We truly appreciate your continued trust in us over the years. It's always a pleasure serving you, and we're thrilled to know we've met your expectations with our customer service Team Longo

January 25, 2025

Mandy Mandy and the technician did a great job. Thank you so much for everything Great jo More

by Jalasrivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We’re so glad to hear that Mandi and our technician took great care of you. We truly appreciate you taking the time to recognize their efforts. We’ll be sure to pass along your feedback to them! Looking forward to serving you again in the future. Team Longo

January 23, 2025

Came for an oil change and they staff was communicative, kind and professional. Immediately let me know of a recall I wasn’t aware of. There was complimentary donuts, cookies, and water. Love Longo Toyota! More

by carlywn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Longo Toyota responded

We appreciate you taking the time to share your experience on DealerRater! It's great to hear that our team was communicative, kind, and professional during your visit. We're glad we could keep you informed about the recall and make your time with us comfortable. We look forward to seeing you again at Longo Toyota!

January 23, 2025

thank you for your service thank you very much! Happy new year for you and yous More

by boshum26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and please hurry back

January 22, 2025

It’s a great dealership, they were attentive as soon as I got there. Ben did a great job assisting me. More

by dgvera1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Longo Toyota responded

We truly appreciate you taking the time to share your experience. We're glad to hear that Ben was able to assist you effectively and that you had a positive visit. Your feedback means a lot to us! Team Longo

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