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Longo Toyota of Prosper

Prosper, TX

4.9
1,465 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,465 reviews

July 19, 2025

We have bought 2 different Toyotas from Longo over the last few years and have had excellent communication with both our salesman and Doug my service tech. I usually wait on my vehicles because service de More

by lslivermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We truly appreciate your continued trust over the years—it means a lot to us! We're glad to hear you've had excellent experiences with both your sales and service visits, and that Doug and the team continue to deliver fast, quality care. Thanks so much for the recommendation! Team Longo Toyota of Prosper

July 19, 2025

Andrew has made the difference in having a great experience in the service department and I have never had such personal care before. He is awesome! More

by Steven.canales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re thrilled to hear Andrew made such a positive impact on your service experience! Providing personal care is what we strive for, and it’s great to know Andrew delivered just that. Thanks for sharing your kind words! Hurry back - Team Longo

July 19, 2025

Weston the service manager was great plus the AC mechanic solved our issue - all we’ll done 👍 More

by Webster.Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Weston and our AC mechanic will be happy to hear your kind words! We’re glad they could solve your issue and provide great service. Thanks for sharing your experience—well done indeed! Longo Toyota of Prosper Service Center

July 19, 2025

We have worked with Tony on multiple occasions. Tony is a phenomenal salesman. He knows his stuff! Tony makes you feel at ease through the entire process. We will always recommend our family and fr More

by Kehaulynch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re so glad to hear Tony has consistently made your experience comfortable and positive! His knowledge and care truly make a difference. Thank you for recommending him to your family and friends—it means a lot to all of us! Enjoy what you drive and welcome to the Longo family

July 19, 2025

Unpleasant experience. They broke a part and I had to pay triple the amount and lost two hours. I will never return. I do not recommend it. More

by luisgonzalosegura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your feedback on DealerRater and for allowing us the opportunity to review, research, and respond to your concerns. Regarding your oil filter housing, we noted that it had been over-torqued at a different location. We advised you that attempting to remove it could result in breakage, which would require a replacement and incur additional costs. You approved us to proceed with the repair under those conditions. We also understood that you were in a hurry to get to the airport, so we prioritized completing the repair as quickly as possible—while still ensuring the quality and integrity of our workmanship. Team Longo Toyota of Prosper

July 18, 2025

Coming to Longo Toyota in early 2018 was the best decision that has lasted several years! And the last time, July 15, 2025, like all previous visits an enjoyable experience! My business carries me More

by louisallen127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Longo Toyota of Prosper responded

Thank you, louisallen127, for your kind and thoughtful words! We’re truly honored by your continued trust in Longo Toyota of Prosper since 2018. It’s incredibly rewarding to know that each visit, including your most recent one on July 15, 2025, has been a positive and memorable experience for you. We’re proud to have team members like David, Lawrence, and Daniel, whose dedication to care, professionalism, and leadership leaves such a lasting impression. Your recognition of their efforts means a great deal to all of us. Thank you again for your loyalty and have a wonderful weekend

Jul 18, 2025 -

louisallen127 responded

It's a small thing on my part compared to the superior quality received by me from your staff. Thank you all so kindly and wishing you the best always!!!

July 18, 2025

Drove over two hours for a deal made via email. Got there and found the car had some small dents and scratches that did not show up in the picture. All in all they found me a newer same model/year More

by jschrumpf04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Longo Toyota of Prosper responded

We're truly grateful you made the long trip to visit us, and while we're sorry the initial vehicle didn’t meet expectations, we’re glad our team was able to turn things around and find the right match for you. It’s great to hear that our sales, finance, and management staff made the effort to make things right and ensure you left satisfied. Your feedback helps us continue to improve, and we're proud to know you'd recommend us. Thank you again for your patience and trust, especially on a holiday like July 4th! Enjoy your vehicle - Team Longo

July 16, 2025

I had an amazing experience working with Jeff Hall at Longo Toyota of Prosper. He was professional, knowledgeable and genuinely interested in helping me. He answered my questions with patience, offered More

by Tammy_gi
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Longo Toyota of Prosper responded

Thank you so much for sharing your experience with us! We truly appreciate your kind words about Jeff and are glad to hear he provided you with professional, knowledgeable, and thoughtful service. At Longo Toyota of Prosper, we take pride in making the car buying process smooth and stress-free, and it’s rewarding to know that Jeff’s approach reflected that. Enjoy what you drive

July 16, 2025

I was paying cash for my car and what should have been a 30 minute transaction took 4 hours. Jeremy Reynolds was my salesperson and he tried to make the transaction as smooth as possible. Why was it necessa More

by billie.ford7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Preston Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Jul 17, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience with us on DealerRater. We truly value all feedback as it helps us improve our service and better support our guests. We sincerely apologize for any delays you encountered during your visit. We understand how frustrating it can be, especially when steps like unfreezing a credit report or verifying cash payments take longer than expected. Our intent is never to inconvenience our guests, but rather to ensure every transaction is handled securely and responsibly. With the rise in fraudulent activity globally, we're committed to protecting both our guests and the dealership. Verifying available funds and running credit, even when someone plans to pay in cash, is sometimes the fastest and most secure way to ensure all the necessary safeguards are in place. That said, we acknowledge that this level of caution may have come across as overprotective, and we regret that it negatively impacted your experience. If you have any unanswered questions, please know our sales mgmt team such as Preston Mitchell is always here to listen. We appreciate your understanding. Team Longo

July 16, 2025

We had a great experience purchasing our truck from Tony. From start to finish, the process was smooth, honest, and professional. They answered all our questions, gave us a fair deal, and made sure everythin More

by Oscarjmnzv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that everything went smoothly and that you felt supported throughout the process. We truly appreciate your recommendation. Enjoy your new truck—wishing you many safe and happy miles on the road! Team @ Longo Toyota of Prosper