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Longo Toyota of Prosper

Prosper, TX

4.9
1,464 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,464 reviews

July 25, 2025

Great experience working with Tony. Called in, knew thr car we wanted to purchase. We came in and it didn't take long at all. He was very kind. More

by Katrina.gilliam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Longo Toyota of Prosper responded

Thank you for sharing your experience with us. We're glad to hear that Tony was helpful and that the process was smooth and efficient. It's great to know everything went quickly and that his kindness made a positive impact. We appreciate your business and hope you enjoy your new vehicle! Team Longo

July 24, 2025

Overall Professional quality work from start to end. My service advisor Lawrence did a great job with communication and explaining everything. More

by Thomas Lavender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Storment
Jul 24, 2025 -

Longo Toyota of Prosper responded

We appreciate you sharing your experience and trusting us with your service. It’s great to hear that everything was handled professionally from start to end. Lawrence will be glad to know his clear communication and thorough explanations made a positive impact. Make it a great day and please hurry back - Team Longo

July 22, 2025

Excellent service, professional and friendly. Made the whole process smooth, fast, and stress-free. Highly recommend. More

by Luispadilla0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Longo Toyota of Prosper responded

We’re glad to hear the process felt smooth and stress-free for you. It’s always our goal to provide excellent, professional, and friendly service. Your recommendation means a lot! Hurry back - Team Longo

July 20, 2025

One will never know for certain as to why he felt it necessary to tell me that Toyota has ‘high standards’. I have to say the conversation was condescending. I was given the preliminary screening of que More

by CRM Cultured
Recommend Dealer
No
Employees Worked With
Randall Orsburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Longo Toyota of Prosper responded

Thank you for sharing your experience with us. We regret that your first visit to our dealership left you with a negative impression. Every guest especially one visiting us for the first time, deserves to be treated with dignity, listened to without judgment, and provided with a level of service that reflects the value we place on their time and interest. Your comment about having “high standards” is absolutely fair, and we agree, you should expect no less. We’re truly sorry that we did not meet those standards during your visit. While we understand you’ve chosen to work with another dealership, we appreciate your feedback, and we’ll be using it to ensure our team receives the guidance and accountability necessary to avoid situations like this in the future. Should you ever reconsider giving us another opportunity, we would welcome the chance to provide you with the kind of respectful and professional experience every guest deserves. In the meantime, our Sales Director, Harvey Portwood, is available to speak with you directly should you wish to share more about your experience. He can be reached @ D: 972.346.5825 or E: Harvey.Portwood@prospertoyota.com. Team Longo

July 20, 2025

Cameron was very knowledgeable and very caring about his customers . Thank you for being so helpful and kind and always want to go extra miles . Will tell other friends to get their Toyotas serviced there t More

by Ladyjajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re glad to hear Cameron’s knowledge and care made a positive impact on your experience! Going the extra mile is what we strive for. Thank you for recommending us to your friends—we look forward to helping them too! Make it a great day - Team Longo

July 20, 2025

Tony provided great service in the purchase of the vehicle. I would highly recommend him More

by huffstim
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Congratulations on your purchase! We’re honored that you chose us to assist with your auto care needs. Tony is glad to have provided you with great service, and we truly appreciate your recommendation. Team Longo

July 20, 2025

This was my easiest car purchase ever. Tony was friendly, professional and knowledgeable from the handshake to the signing! I went in Longo with minimal expectations but left completely ha More

by DeeDee Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek in finance
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re truly grateful for your kind words and thrilled to hear Tony and Derek made your car purchase experience easy and enjoyable from start to finish. It means a lot that you would recommend Longo and Superman to your friends. Thank you for trusting us—we look forward to serving you again! Team Longo Toyota of Prosper

July 20, 2025

Tony was very personable, knowledgable of his inventory and detailed in explaining the transaction. I was preapproved through my credit union, but Tony was able to work out a competitive deal, extended a v More

by t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re so glad Tony was able to make your car-buying experience smooth and rewarding, especially with the veterans discount and competitive deal. It means a lot to hear you felt exceptionally treated by Tony and the Longo Toyota team. Thank you for your recommendation! Longo Toyota of Prosper

July 19, 2025

The staff was very helpful and no hassle. It took a while for the servicing today but was taken care for for the delay. More

by Srinidhi.kuls87
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We appreciate your patience during the wait and are glad our staff was helpful and made the process hassle-free. Thank you for allowing us to take care of you, and we look forward to serving you again! Team Longo

July 19, 2025

We have bought 2 different Toyotas from Longo over the last few years and have had excellent communication with both our salesman and Doug my service tech. I usually wait on my vehicles because service de More

by lslivermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We truly appreciate your continued trust over the years—it means a lot to us! We're glad to hear you've had excellent experiences with both your sales and service visits, and that Doug and the team continue to deliver fast, quality care. Thanks so much for the recommendation! Team Longo Toyota of Prosper

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