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Longo Toyota

El Monte, CA

4.8
5,140 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,140 reviews

February 08, 2015

First Time Buyer Recent College Grad Tony was my Sales consultant. He was a really good salesman and I told him my entire financial situation with my credit score. I was turned down by a More

by cheferick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Feb 09, 2015 -

Longo Toyota responded

Hi Cheferick! My name is Regina Cortes, Guest Relations Supervisor for the dealer. First I like to say Congratulations! I'm so happy Tony took great care of you and made this experience stress free. I also want to thank you for sharing your experience with us and choosing Longo for your auto car needs. Come back soon, Regina Cortes

January 24, 2015

Blessed with a awesome car Excellent experience from the time we walked in Leo and Baltazar made me feel important . Walked us step by step through the process . Now me and More

by Cowboys babe
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 26, 2015 -

Longo Toyota responded

Dear Cowboys Bebe, My name is Regina Cortes, Guest Relations Supervisor for the dealer. I first want to say CONGRATULATIONS on your purchase. That is such wonderful newa and I will certainly send a copy of your review to Leo and Baltazar so they too can enjoy reading. Welcome to our LONGO FAMILY! Regina Cortes

January 21, 2015

They dropped the ball First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by More

by Woodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessie
Jan 21, 2015 -

Longo Toyota responded

Good Morning, My name is Kary Loefler, Guest Relations Director for our dealership. First allow me to begin my apologizing on your unpleasant service experience. Communication for any business (delays, updates etc.) is very important and it does sadden me to read, that we did not communicate with you about the delay of your service repair(s). Because your feedback is so important to us, I would like to research this matter further to analyze where our process broke down. Please feel free to contact me to provide your VIN # so I may investigate your visit. I can be reached at (626) 580.6057 or kary.loefler@longotoyota.com. Sincerely, Kary Loefler Guest Relations Director

January 03, 2015

Great experience, quick and easy. A friend of a friend recommended I contact Tony Hua when I was talking about how frustrating my car shopping experience had been. Tony did great in g More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jan 03, 2015 -

Longo Toyota responded

Dear Valued Guest, My name is Kary Loefler, Guest Relations Director for the dealership. I just wanted to thank you for posting this wonderful review about one of our team members, Tony Hua. We know that a great deal of time goes into choosing a brand/dealership and we're all very honored you've selected Longo Toyota/Scion for your car care needs. Welcome to our family and keep spreading the word about Longo Toyota/Scion & Tony Kary

January 02, 2015

SURREAL/ GREAT EXPERIENCE First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painles More

by jackyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jan 03, 2015 -

Longo Toyota responded

Hello Jacky - Happy New Year! My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. I just wanted to say THANK YOU - THANK YOU - THANK YOU for taking time out of your day, to share with others about your visit to our dealership. I'm delighted to read of the caring attention you received from Tony. We know how important it is to have great employees on our team and Tony is certainly one that understand our vision. Congratulations on your purchase and keep spreading the word about Longo and about Tony - Hurry Back! Sincerely, Kary Loefler Guest Relations Director 626.580.6057

December 30, 2014

Great Experience Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes abov More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 30, 2014 -

Longo Toyota responded

Hello Martin, First, Congratulations! It's so wonderful to read great things about Tony Hua. I'm so happy for you and hope you are enjoying your Corolla. We all would like to wish you a Happy Holiday ! Thank you for being a big part of Longo, Regina Cortes Guest Relations Supervisor

December 14, 2014

Great Experience! Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked hard to get me the best deal. I would buy my next car from h More

by kate12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 15, 2014 -

Longo Toyota responded

Congratulations Kate12! Thank you so much for sharing your wonderful experience with Tony Hua. I'm glad he made your sales experience easy for you. Remember that we are here if you have any questions. Thank you for choosing Longo! Happy Holidays, Regina Cortes Guest Relations Supervisor

December 12, 2014

Disappointed John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple tim More

by LongoCustomer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 13, 2014 -

Longo Toyota responded

Dear LongoCustomer1, My name is Regina Cortes, Guest Relations Supervisor for the dealer. First I would like to apologize for your experience. We take our guest feedback very seriously and would like the opportunity to disuss your concerns. We do strive each and every day to not only meet the expectations of our guests but exceed them. Please contact me at your earliest convenience at (626) 580-6268 or regina.cortes@longotoyota.com Warmest Regards, Regina Cortes

December 06, 2014

Great Experience Thank you Tony and Longto Toyota! It was just a simple and painless experience to purchase a car from Longo Toyota. Tony is a great asset to Longo a More

by C.K. Wong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 08, 2014 -

Longo Toyota responded

Dear Valued Guest - From all of us here at Longo Toyota/Scion, we wanted to THANK YOU for taking time, to post your review on DealerRater. We understand quite a bit of time, goes into selecting not only a brand but a dealership and we're very honored you've selected Longo for your car care needs. I will make sure to share this review with Tony and his reporting management team. I now it will make their day, it certainly has made mine. Happy Holidays and welcome to the Longo family! Kary Loefler Guest Relations Director Longo Toyota/Scion 626.580.6057

November 10, 2014

Great Service I'm a first time buyer and I received a great deal. Leo was very helpful and friendly. I was treated well and all of my concerns were addressed. I lef More

by Colachon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2014 -

Longo Toyota responded

CONGRATULATIONS COLACHON! WOW! You must be excited, your 1st. new car. I'm so happy for you and glad Leo took excellent care of you. Thank you for sharing your awesome review with us. If you have any questions please contact us, remember we are here to help. Enjoy your new car! Regina Cortes Guest Relations Supervisor

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