Longo Toyota

Excellent Customer Service! There is another Toyota dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me hones dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me honest, fast, reliable service and advice when it comes to my car. They make me feel like my car and my time are very important to them! More

Always a pleasure going to Longo. The service department is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done wi is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done without my knowledgement. The waiting area is clean and as well as the restrooms. More

I own an 2008 scion tc and recently had a warranty issue which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warran which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warranty issue was fixed without stress. I would definitely recommend Randy and his team for Scion/Toyota service. More

I bought my car at Longo Toyota in 1985 and still bring that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take it to the dealer because I can depend that it will stand behind its work -- the mechanics/technicians must meet certain requirements -- and the service advisors really know Toyotas. Personally, I have been taking my car to Randy James for almost as long as I've had my car. All I have to do is ask him what I need to have done and he will tell me; he will also let me know what I might need a few months down the road (like new tires, new brakes, a major service, etc.) which helps cut down on unexpected costs. Randy James is the person I seek out in the service drive as I trust in what he tells me my car needs -- he services my car as he would his wife's car -- with an eye towards safety and economy. If in doubt, Randy will go to the service bay to look at what the technicians tell him my car needs. My experience with other employees at Longo Toyota has been similarly gratifying. Given that my car is so old, parts are harder to come by and I have had to have after-market parts used. I had to have the radiator replaced after 20+ years and Longo Toyota put in at least 3 after-market radiators in a short period of time -- I only paid for the first one, Longo Toyota covered the failures, including labor and my rental car each time. Longo Toyota has done this for me on several different items, the latest being the starter. A company that stands behind its work! And, Randy James always gives me the best pricing available, even if I don't have any coupons. I give Longo Toyota an excellent rating for service because it has proven itself over the past 24 years to be honest, trustworthy, reliable, fast without cutting corners, treats me like an honored guest (remember, my car is a 1985 Toyota, not a new car), friendly, and has amenities such as an on-site car rental office (Enterprise), an on-site AAA satellite office, an on-site Starbucks, etc. More

My dad and I went in on August 15 at around 9 in the morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with the service but considering its a really big dealer and a big seller, I think they should have more cars come in. We walked in the front office, since many salespeople saw us and didn't approach us to help us. There were two ladies on the front desk, one was on the phone and the other on the computer. We stood there for about 8 minutes waiting, until finally one them(the lady on the phone) said how can I help you. We told her we wanted a new Camry and needed some help. It about another 8-10 minutes for a salesperson to come out. But the problem was that he was from the certified used section of the dealer. The guy was pretty polite but then said, sorry I cant help you I only work at the used section, If he wasn't able to help why did they bring him out to start with and why did he waste about 10 minutes of our time. He directed us to another sales guy, one who which was unfriendly and rude. We walked in to his desk and we talked about our situation. My dad was going to give them our old van for the cash for clunkers deal they have going on. He wanted all the registration papers and the title in his hand in that moment. My dad wanted to first see if they had the car and everything. The guy told my dad in a rude commanding way to get the papers that second. My dad refused because he wanted to see more on the car before giving personal papers, and besides we were only there to look. We weren't playing around we did want a car, but it didn't necessarily have to be from that dealer. Like all shoppers, we were looking for the best price. The guy raised his voice on my dad which really got us both mad. What a way to sell a car right? Yell at the customer, make them feel uncomfortable, and not listen to them. I am not just being a total jerk and writing a lot of negative things about this dealer, but the service was horrible, the guy(which I regret not writing down his name)was a total jerk to us, and they wasted our time. Buying a car is a considerable investment, regardless of price. Customers want to be treated with respect and we want to be listened to. Over all, My experience as well as my dads was really bad at Longo Toyota of El Monte. Being a big dealer and all, we expected better service and respect. We ended up leaving right away and went to Toyota of Whittier, which where a guy named Manuel treated us like royalty. Whittier Toyota is the real deal. Its a much smaller dealer but the inventory is great, prices are great and the service is 5 stars out of 5. These people are really polite and nice, make you feel like home. Plus its nice they have free drinks and food for their customers. More