Longo Toyota

Pulled my credit/bait and switch sales practice On 02/13/2015 at approximately 14:00 PST, I contacted Longo Toyota and spoke to a sales representative by the name of Amanda Cadenas. I saw an advert On 02/13/2015 at approximately 14:00 PST, I contacted Longo Toyota and spoke to a sales representative by the name of Amanda Cadenas. I saw an advertisement on their website and advised them the particular stock number for the eligible advertised price. She confirmed that the vehicle was available and scheduled for my to come to the car dealer at 16:00 the same day. She said to fill out the credit financing online which I need under pretense that the car was available for lease. In addition, I told her I would only fill it out if the car was available and she placed me on hold and confirmed that it was. I went ahead and submitted the application and came down to the dealer. Once arrived, she was not available and the internet sales manager by the name of Walter Kostecki then assisted us. After 45 minutes, Mr. Kostecki finally explained that the car was never available as it was previously sold but the system was not flagged as sold. Mr. Kostecki then tried to sell us a more expensive vehicle which is a classic of bait and switch. I requested the dealer to remove the credit inquiry, which they pull through experian, as I only applied under the pretense that the vehicle was available when in fact it never was. Please remove the credit inquiry as this was a blatant lie and false advertisement. More

The Car I Wanted for the Price I wanted to Pay Tony Hua made my first time car buying experience easy and free of stress. Tony is very informative and with his knowledge of the entire Toyota lineup Tony Hua made my first time car buying experience easy and free of stress. Tony is very informative and with his knowledge of the entire Toyota lineup was able to provide insightful guidance to help me find the vehicle that would be best suited for my needs. I had been doing my own research for a while and and had finally decided on the vehicle I was after. Tony's knowledge and my research combined allowed me to find exactly the vehicle I wanted and for the price I wanted to pay. No tricks. No hidden ANYTHING. I couldn't have imagined a more painless first time car buying experience. Longo's HUGE inventory gave me the best chances of finding the vehicle that works best for me and was well within my price range. I am definitely going to be recommending Tony Hua and Longo Toyota to all of my friends and Family. More

First Time Buyer Recent College Grad Tony was my Sales consultant. He was a really good salesman and I told him my entire financial situation with my credit score. I was turned down by a Tony was my Sales consultant. He was a really good salesman and I told him my entire financial situation with my credit score. I was turned down by a credit union with a high mid 700 score. Needless to say I went to another dealership and was sold on a 2012 Honda civic fully loaded and I'm happy with my purchase. Also I'm a recent college grad which helped and Tony is also a Cal Poly Pomona Alum. Lastly, I was not acknowledged by two sales reps which was a blessing because Uncle Tony was awesome and no pressure. Thank You Tony and I will send many people his way. Erick C. More

Blessed with a awesome car Excellent experience from the time we walked in Leo and Baltazar made me feel important . Walked us step by step through the process . Now me and Excellent experience from the time we walked in Leo and Baltazar made me feel important . Walked us step by step through the process . Now me and my boys will be driving around in comfort and reliability . Thank you Leo you rock !!! More

They dropped the ball First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by 12pm. Waited until 12:45pm and still waiting. Checked up with Service Advisor on the delay and was sadly informed that they lost the paperwork and my car has not even been started on for service. Needless to say they dropped the ball. Since this is a FREE first service, they tried to offer coffee at Starbucks or something else. I just told them get it done and I will just cancel my 1pm appointment somewhere else. Service Manager did his best but this first time visit and experience left a bad taste in my mouth. I'll probably just stick to Toyota of Glendale again. Never had a problem with them with my old Prius. More

Great experience, quick and easy. A friend of a friend recommended I contact Tony Hua when I was talking about how frustrating my car shopping experience had been. Tony did great in g A friend of a friend recommended I contact Tony Hua when I was talking about how frustrating my car shopping experience had been. Tony did great in getting me in and out with a car I'm overall happy with. Of course we'd all want to pay less but the price and the service provided made the experience something I'd recommend to my friends and family. More

SURREAL/ GREAT EXPERIENCE First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painles First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painless. Tony was able to walk me through the application process one step at a time. I had so many questions, and Tony answered every one of them without sounding condescending. I felt comfortable and not like I was being taking advantage of. Tony was the man! and he hooked me up. The whole experience was surreal, because I couldn't believe that not only did I get a new car, but also the car of my dreams. I didn't have any further questions for Tony after, but I did after I went home. I was able to call Tony up to ask him. Tony was available to answer my calls and eased my mind. His availability definitely makes Tony a one of a kind man. If you're thinking about purchasing a new car at Longo Toyota, I definitely encourage you guys to get in touch with Tony Hua. Tony's contact information is 626-518-2525. Good luck you guys and thank you Tony! -Jacky H. More

Great Experience Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes abov Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes above and beyond to help me get the best deal. You are the best! More

Great Experience! Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked hard to get me the best deal. I would buy my next car from h Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked hard to get me the best deal. I would buy my next car from him! More

Disappointed John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple tim John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple times to his station no answer was too busy chatting & laughing ignoring the ring .Will not be doing my service at Longo Toyota anymore . Not only is it expensive but the service is terrible. More