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Longo Lexus

El Monte, CA

4.9
2,089 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,089 Reviews of Longo Lexus

May 05, 2025

Clean dealer, excellent customer services. . I like service technician is very courtesy.and honest suggestions. New cars are very attractive. Definitely will continue driving Lexus cars. More

by Ellen Hwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
May 05, 2025 -

Longo Lexus responded

Thank you for your kind words! We're so glad to hear that you had a positive experience at Longo Lexus. Our team takes great pride in providing excellent customer service, and it's wonderful to know that our service technician's courtesy and honest suggestions made a difference. We're thrilled that you find our new cars attractive, and we look forward to continuing to serve you and help you enjoy the Lexus experience for many years to come!

May 05, 2025

Longo Lexus (Penske) is the Lexus dealership that I highly recommend for Lexus service. After trying other Lexus dealerships for service, Longo has proven to be the best among them. Beau Ly listens and More

by ALE360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
May 05, 2025 -

Longo Lexus responded

Thank you so much for your kind words and recommendation of Longo Lexus for service. We're thrilled to hear that your experience with us has been consistently positive, and that Beau has been able to provide the exceptional service that you deserve. It’s truly rewarding to know that our team has earned your trust and loyalty, especially to the point where you’re willing to drive out of your way to ensure your wife’s vehicle is cared for by us.

May 04, 2025

This is the second car I have bought with Isaac Kim. He makes the process so easy and convenient. He found me the exact car I wanted, and kept me updated every step of the way, as the car was in Nebrask More

by dmaimes
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Kim
May 05, 2025 -

Longo Lexus responded

Thank you so much for returning to Longo Lexus and for placing your trust in Isaac Kim once again! We're thrilled to hear that he made your car-buying experience smooth, convenient, and completely tailored to your needs—from locating your perfect vehicle all the way in Nebraska to delivering it personally and taking the time to walk you through every feature. Isaac’s patience, professionalism, and genuine care are what we strive for in every guest interaction.

May 04, 2025

Excellent from the beginning of drop off to pay cashier I have another great consultant Beau in service department who is helpful courteous and explained my auto current needs and future This is my sec More

by Vespinosa323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
May 05, 2025 -

Longo Lexus responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that your experience—from drop-off to checkout—was excellent. Beau is a valued member of our service team, and we're glad he made such a positive impact by clearly explaining your vehicle’s current and future needs. It means a lot that this is your second Lexus from Longo—we truly appreciate you and look forward to serving you for many more miles to come!

May 03, 2025

Easy to schedule appointment, clean, organized facility and good communication. Purchased vehicle at this dealer. More

by nickthecuban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Michael Chico
May 05, 2025 -

Longo Lexus responded

Thank you for your feedback! We're glad to hear your experience—from scheduling to communication—was smooth and positive. It's great to know you appreciated our clean and organized facility as well. Team Longo

May 02, 2025

I'm from Vegas and Marc made the purchase experience easy, painless and worry free. More

by battlemike1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Fata
May 02, 2025 -

Longo Lexus responded

Thank you for taking the time to share your experience. We're glad to hear that Marc made your purchase process easy, painless, and worry-free. As a company based in Las Vegas, we work hard to make sure every customer feels confident and supported throughout the process. Team Longo

May 02, 2025

James Dahlstein was amazing, he answered all my questions, he prioritized the service for my car, he was very patient and sweet. He will definitely be my go to person in the future for all my cars More

by Yanacheung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
May 02, 2025 -

Longo Lexus responded

Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear that James Dahlstein provided you with such attentive and thoughtful service. It's great to know he was able to answer all your questions, prioritize your vehicle's needs, and make the process smooth and comfortable. Longo Lexus

May 02, 2025

The overall buying experience was amazing. The sales consultant, Jorge Alvarez, was professional, friendly, and most of all knowledgeable about the vehicle I purchased. This made my buying More

by Eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony Parada, Jorge Alvarez
May 02, 2025 -

Longo Lexus responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that your buying experience at Longo Lexus was seamless and enjoyable from start to finish. It's wonderful to know that Jorge provided you with professional, friendly, and knowledgeable service, and that he had everything ready for your arrival to ensure a smooth process. We're also pleased that Rony was able to guide you through the final steps with the same level of care and efficiency. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Enjoy your new vehicle, and please don’t hesitate to reach out if we can be of any assistance in the future! Team Longo

May 01, 2025

I was very satisfy with Francisco service. He was really understanding what the customer needed. More

by Chang Feng Sheng
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Maragay
May 02, 2025 -

Longo Lexus responded

We’re glad to hear you were satisfied with Francisco’s service. It’s great to know he took the time to understand your needs and provide the support you were looking for. We appreciate you sharing your experience and look forward to assisting you again in the future! Team Longo

May 01, 2025

Friendly, efficient, & prompt. They go out of their way to give you the best service. More

by Gaby R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 02, 2025 -

Longo Lexus responded

We’re happy to hear you found our team friendly, efficient, and prompt. Going the extra mile to provide the best service is what we strive for every day Have a great weekend - Team Longo Lexus

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