Longo Lexus

I came in for a 1:45 PM service appointment for my IS-500 after confirming over the phone that I had one complimentary service remaining. I initially checked online using my phone number, saw I still had a s after confirming over the phone that I had one complimentary service remaining. I initially checked online using my phone number, saw I still had a service available, and called the dealership to confirm — which was acknowledged at the time. When I arrived, we were warmly greeted by Andrew, who checked us in and let us know someone would be with us shortly. A few minutes later, Willie called us over and told us there were no remaining complimentary services. While I understand he was just relaying information, his “I just work here” response felt a bit dismissive, especially considering the circumstances. We asked for the vehicle back since there didn’t seem to be much effort to look into it further. Thankfully, Andrew stepped in again. He listened to the situation, tried to help, and even asked the manager if they could at least offer a car wash so the visit wouldn’t feel like a complete waste of time. While the manager ultimately said no, I truly appreciated Andrew’s effort to turn a frustrating situation around. I was also told that the IS-500 FSport only comes with one complimentary service — which doesn’t quite add up, considering I was given a “1 Complimentary Service Remaining” sticker after my 5,000-mile oil change, done at this same dealership. For context, my family has purchased four vehicles from Longo Lexus over the past few years, so it was disappointing to feel like there was little interest in resolving what seemed to be a dealership-side miscommunication. Still — shoutout to Andrew! You made this visit decent. This is hospitality. More

Francis Saldana always checks that the services required were done- excellent service and I kept coming back for excellent service were done- excellent service and I kept coming back for excellent service More

I was pleased with Francis service me from the time I arrived through the entire servicing of my vehicle. He is very nice, friendly and helpful. I would be pleased to work with Francis in the future. arrived through the entire servicing of my vehicle. He is very nice, friendly and helpful. I would be pleased to work with Francis in the future. More

Everything went well all fluid checked a long with the brakes. Used their loaner car, made a big difference over waiting at the dealer brakes. Used their loaner car, made a big difference over waiting at the dealer More

My experience was smooth and seamless! !! It was easiest car buying experience! I knew what i wanted and they delivered! After visiting a couple other Lexus dealers they really don’t compar !! It was easiest car buying experience! I knew what i wanted and they delivered! After visiting a couple other Lexus dealers they really don’t compare as far as inventory and customer service. More

Great customer service, nice people, excellent service advisor, timely completion of work. I do recommend Longo Lexus to my family and friends advisor, timely completion of work. I do recommend Longo Lexus to my family and friends More

Pick up and delivery service so awesome, and service staff were excellent. I love Longo! staff were excellent. I love Longo! More

Longo Lexus SERVICE has been consistently EXCELLENT for 9 consecutive years for us. Yep, again on Jul 30, 2025 they didn't disappoint. So easy to make an appointment with my service advisor Robin Ho who 9 consecutive years for us. Yep, again on Jul 30, 2025 they didn't disappoint. So easy to make an appointment with my service advisor Robin Ho who makes the whole service process so easy and understandable. Gives accurate quotes on services that are due and the time my auto will be ready for pickup. The lounge area as well as the service area (which you can see through large glass windows) is pristine and very clean. Everyone on staff is just so friendly making it and enjoyable experience. Thank you Robin Ho and Longo Lexus. More

Very efficient and knowledgeable staff. ..very clean facilities. Very timely service. Thank you Kelly Yang! ..very clean facilities. Very timely service. Thank you Kelly Yang! More

Friendly staff and clean facilities. Service was fast and efficient. I shall recommend to my friends and family. Service was fast and efficient. I shall recommend to my friends and family. More