Longhorn Auto Group
Mansfield, TX
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Zero customer service Flew in from Minneapolis a day before I needed to be here, just to see a particular car they have for sale. I arrived beforetheir posted closing time Flew in from Minneapolis a day before I needed to be here, just to see a particular car they have for sale. I arrived beforetheir posted closing time only to find out they are closed early and no one is there. I messaged them on FB through the ad they had posted asking if they closed early for the day, when they responded I explained the situation and was told that no they didn't leave early for the day. I pointed out the time I messaged them and that I had been there walking around their lot for a few minutes before that message and they were clearly closed early. This person stated he would have a talk with the store manager in the morning. Then we moved onto the car at hand and this same person running the FB account informed me I should go to a different dealership to see if I fit in the car they have for sale......???.... What?! I'm a tall guy and want to see if I fit in a little sports car and see the condition of the car before I buy it, but since it's in the owners garage I can't sit in the car?! How are you going to sell it if you can't see it? I've been in sales/recruiting for the Army for a long time and I have never seen anything like this. I was 100% ready to buy the car and already had the shipping service ready to transport the car back to MN too. I'm not sure how easy it is to throw $90,000 sales out the window like that, but as you told me "good luck" with your business, treating people like this. Luckily for me there is another one in the same color just up the road. More
Pick your poison I just got off the phone with Robert Barnes... We fought hard on both teams and got into some serious discussions but over all I was trying my best an I just got off the phone with Robert Barnes... We fought hard on both teams and got into some serious discussions but over all I was trying my best and so was he ... I guess it's just the way it's done. No hard feelings I ended up buying the truck... Let's see what happens next More