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Long Subaru - Service Center

Webster, MA

4.7
64 Reviews

64 Reviews of Long Subaru - Service Center

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June 16, 2023

Fair and honest dealership. Have only worked with the service dept. but will most likely do my new/ used car shopping when needed More

by partsmart3810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jiminez, Joshua Costa
Jun 20, 2023 -

Long Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating!

May 01, 2023

Our family has been buying cars and having them serviced at Long Subaru for over 20 years - both the sales and service teams are excellent. That’s why we’ll continue to be loyal customers. More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Courchaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jimenez
May 01, 2023 -

LC responded

LC Our family has been buying cars and having them serviced at Long Subaru for over 20 years - both the sales and service teams are excellent. That’s why we’ll continue to be loyal customers.

March 13, 2023

Long Subaru in Webster Ma. Is THE place to go for a new or used vehicle. Their sales & service departments are awesome, and you can rest assured you’re in good hands. After 4 n More

by Satan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Courchaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Geer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Mgr. Is now Matt Orn. & Gen. Mgr. Scott Barry , Joshua Costa, Ray Brien, David Fayard
September 25, 2019

maintenance service at 18000 miles Great service, easy to make an online appointment. the job was done thoroughly and on time, fast friendly service and a nice cup of coffee too. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
September 23, 2019

Service assessment Reliable service done in a professional, friendly manner. The work was done within the time-frame I was given. I was offered alternate transportation More

by Benny327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Spencer
September 16, 2019

Long Subuaru Experience I have been a customer of Long Subaru for many years. They have always treated me right, whether is was for a new vehicle or service. Would definitel More

by lazylaughter123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Costa, Ray Brien
September 05, 2019

Excellent service. Excellent prompt service. I have always been happy with the service here. I recommend bringing your car here. I did not purchase my car here, but the More

by jewels
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Sep 10, 2019 -

Long Subaru responded

Hello, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs. Take care!

August 22, 2019

Routine service, done right. Making an appointment on line was easy. I dropped the car off at the scheduled time. I received a phone call when the car was ready. It didn't take More

by dave943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jimenez, Charley Rafferty, Steve Gonier
Aug 28, 2019 -

Long Subaru responded

Dave, we're happy to hear you had such a positive experience with our team. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

August 02, 2019

Oil change and tire rotation Awesome customer service and top notch maintenance department! I had my tires rotated and oil changed. The appointment was easy to make, service was q More

by amc75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Aug 05, 2019 -

Long Subaru responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2019

Time to Downsize I've never been "comfortable" at a dealership. But Long has changed that...This time I bought my new Crosstrek from Dan Angelone, he was wonderful to More

by CindyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2019 -

Long Subaru responded

Congratulations on your new Crosstrek! We're thrilled to hear Dan was able to provided you with a positive car buying experience! We're looking forward to being of service to you again in the future. Best wishes, Long Subaru

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