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Long Subaru - Service Center

Webster, MA

4.8
141 Reviews
Call Service Center (833) 348-7440

141 Reviews of Long Subaru - Service Center

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May 02, 2025

It was fast and good results Sorry I can't write more but please also note that you guys are expensive so I kinda expect the quality you deliver More

by CHARLOTTE_ECKLER
Recommend Dealer
Yes
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May 01, 2025

The personnel are easy to work with. The dealership is convenient My car is always ready by the time I requested and usually earlier More

by daleyjoanne
Recommend Dealer
Yes
Employees Worked With
Chloe
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May 01, 2025

1.5 hrs for a oil change /tire rotation is way too long to wait. I was told it would be an hour wait More

by CHABS44
Recommend Dealer
No
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May 02, 2025 -

Long Subaru responded

Our quick services generally take about an hour. There are times when a situation arises such as a delay from another vehicle being serviced but that should have been communicated with you. We would like to discuss this matter with you so we can do a better job the next time. If you can reach out to us, at sbarry@longauto.com or jcosta@longauto.com, we would appreciate it. Long Subaru

May 01, 2025

Concerned with my needs and my time. Arranged for a loner vehicle while mine was being worked on. Helped provide guidance with respect to unexpected repairs that arose. More

by APRIUSNAMEDPRIUS
Recommend Dealer
Yes
Employees Worked With
John
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April 30, 2025

I only visited the collision center. Kristie was so helpful and professional. They will definitely be my first call if I need service again. More

by mrsannecarr17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie Houle, collision center
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April 29, 2025

I was referred to Long by Denise Nault of CT. She had previously bought multiple cars from Longs and had great things to say about Dan (sales) as well as the excellent service. I'm 70 yrs old and More

by kirkmacaulay
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 29, 2025 -

kirkmacaulay responded

I was referred to Long by Denise of CT. She had previously bought multiple cars from Longs and had great things to say about Dan (sales) as well as the excellent service. I'm 70 yrs old and have purchased many cars in my young life. I found Dan to be THE most honest, sincere and professional sales person I've ever dealt with. He listened to what I wanted, and the type of used car I required. Within a few short days, he had the car and the rest is history.

April 29, 2025

She told me exactly what I had done last time and what I need done this time. She told me what they were going to check out also. More

by rfaneuff
Recommend Dealer
Yes
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April 28, 2025

Always have great timely service. Service team is straight forward and helpful with all your vehicle needs More

by TS368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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April 24, 2025

I have never had a negative experience in this dealership. Fron service to parts to sales. WINNING More

by mgentile4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Geer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

No I hate these surveys Leave me alone already Seriously? ? Just 5 more words You're kidding me right?? More

by JACK.DOWNING
Recommend Dealer
Yes
Employees Worked With
Abby
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