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Long Subaru - Service Center

Webster, MA

4.6
40 Reviews

40 Reviews of Long Subaru - Service Center

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June 23, 2023

Every member of the Long Subaru staff cares about their customers and their customers vehicles.They are terrific. More

by PCORRIGANIII
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Long Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2023

Would not go back. Outback was running great but had a check engine light on. Brought it in for service and was told that I need a new engine for $10k. Picked up the ca More

by RGAUMOND52
Service Time
Recommend Dealer
No
Employees Worked With
John
Jun 23, 2023 -

Long Subaru responded

Thank you for your feedback. You came in with an engine code that is related to a low coolant condition inside the engine. Upon inspection, we found the radiator to be leaking and the engine showed signs of having been overheated along with an internal head gasket leak. We are confident in our assessment and we don't feel the radiator and thermostat replacement is the correct or long term fix for your car. We are happy to discuss any concerns with our diagnosis.

Jul 16, 2023 -

RGAUMOND52 responded

After some time and almost 1000 miles I will have to stand with my original thoughts. There is no problem with the head gasket of engine, both are fine still. Engine oil is still clean, coolant is still clean. No smoke from the exhaust and no leaks around the head gasket. Just thought you might like to know.

June 22, 2023

Excellent service! Kind, friendly and knowledgeable staff. Service was done in a timely and efficient manner. More

by PRDASKOWSKI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 25, 2023 -

Long Subaru responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 22, 2023

Had appointment for oil change, ended up with replacing my brakes also. After replacing them in 2021. Got 10 percent off, expected more after only 2 yrs. More

by MLSTEC
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joshua Costa
Jun 23, 2023 -

Long Subaru responded

We are happy to review your concerns. We use Subaru Genuine parts and we are competitive with our pricing, and as you know, the longevity of brakes is determined by the total miles and driving habits and not time. Please reach out to Josh at jcosta@longauto.com and we will look into your concerns. Thank you for your business.

Jun 25, 2023 -

Long Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (508) 943-7070 or Service Manager, Joshua Costa at jcosta@longauto.com and we will do our best to make this better.

June 22, 2023

Good cleaning/ service of my mothers car. But I am sick of you guys not knowing whose car is being serviced. We have 2 cars in this household and you always think it’s my car when my mothe More

by GRAVEYARD9
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 23, 2023 -

Long Subaru responded

We are sorry for the confusion. Please reach out to Josh Costa jcosta@longauto.com and he will make the necessary adjustments to our data base which will resolve the matter going forward. Thanks for your business.

June 22, 2023

They quickly took care of what they previously hadn’t in a friendly timely manner . More

by SANDRACONWAY5856
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 25, 2023 -

Long Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

June 21, 2023

even though they never found the problem with the tool that recognizes if you are going to be passed on the right or left, they tried hard to find it. The service department and check in service is excel More

by ELUSIVESAGE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 21, 2023

Always happy with the service at Long Subaru! Been using since 2014. Thanks so much! More

by GBERTHIAUME0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

June 21, 2023

I am always happy with the service and Abigail is a great asset to your company. More

by JOHNTOUSIGNANT65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan in sales , Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 21, 2023

Abigail is surely a great asset to your company and very helpful n very nice. More

by ROBO.DIANNE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Long Subaru. We hope you continue to choose us for all your automotive needs! Take care!