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Long Subaru
Webster, MA
788 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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788 Reviews of Long Subaru
November 18, 2016
Awesome experience! This was our second car purchased from Long Subaru. Even though the dealership is 35 minutes from home, we can't imagine buying anywhere else. Our sal This was our second car purchased from Long Subaru. Even though the dealership is 35 minutes from home, we can't imagine buying anywhere else. Our salesperson, Lisa, was kind, friendly, knowledgeable and listened to our needs, helping us choose the perfect vehicle for us. The finance department was also very friendly and helpful and did not try to sell us things we didn't need. We would strongly recommend this dealership and will return for our next vehicle. More
by Angela
Employees Worked With
Lisa Courchaine
November 17, 2016
Awesomeness I would to Thank Ray Brien and Kris Doyle with out them I would not be driving a brand new Crosstrexk. Out standing service they were so very kind and I would to Thank Ray Brien and Kris Doyle with out them I would not be driving a brand new Crosstrexk. Out standing service they were so very kind and understanding More
by BRENNY67
Employees Worked With
Kris Doyle, Ray Brien
November 16, 2016
Long Subaru and Matt Orn were great!! Last winter I was not yet ready to purchase a new car. I really liked the new Crosstrek and all I wanted to do was get a brochure and sit inside one t Last winter I was not yet ready to purchase a new car. I really liked the new Crosstrek and all I wanted to do was get a brochure and sit inside one to see how it felt. I met Matt Orn who I told I was just looking and was not ready yet. Matt was great, he spent almost an hour with me going over all the features both safety and functional. he offered a test drive but I was not ready and he understood, no pressure at all. This past Oct 1st I was ready and I made the trip back to Long Subaru and called Matt ahead and he was ready with a new crosstrek for me to test drive. Matt again showed me all the reasons why this is one great little AWD crossover. I wanted to buy but asked Matt if we could see it both as a purchase and as a lease. Matt was able to get me what I thought was a very good trade for my 2012 Corolla and was able to get me a great price on the new Crosstrek. After seeing both what It would cost per month to buy and to lease I decided to go with a 36 month lease. I love this new Crosstrek and cant wait to get another one in 3 years. It was great working with Matt and everyone at Long Subaru, would recommend them to all who listen and read this. More
by mnm0599
Employees Worked With
Matt Orn, Ray Brien
November 14, 2016
Above and Beyond Lisa and Ray went beyond and above what would have been a good sales experience. In fact, it was as much because of them that we've bought our second Lisa and Ray went beyond and above what would have been a good sales experience. In fact, it was as much because of them that we've bought our second new Outback with them. They ordered the car we wanted and kept it for us so we could have it back when we returned in the spring...and so much more have they done !! We'll be back to buy our next new Subaru with them, that's FOR SURE !! I'm a musician and I often say "It's not the notes, but it's the sense of Harmony that matters." The car and the deal are great, but the people at Long are the sense of true Harmony. We are very grateful -- Kudos, Long !! More
by alcopley
Employees Worked With
Lisa Courchaine, Ray Brien
November 12, 2016
Long Subaru gave me a price no one else could match Scott B. at Long Subaru gave me a price on a 2017 Subaru Forester that was $700 less than anyone else. I was skeptical that he would follow through w Scott B. at Long Subaru gave me a price on a 2017 Subaru Forester that was $700 less than anyone else. I was skeptical that he would follow through with the quote. I drove 70 miles and Long Subaru did not disappoint. They did not have the car on the lot, but located and provided the car at the price we agreed upon. Based on this experience, I would recommend Scott and Long Subaru without reservation. More
by jimbo
Employees Worked With
Scott Brill
November 08, 2016
A real pleasure to work with My experiences with Long Subaru have been nothing but pleasant. To put it in perspective, I have never been impressed enough with a dealer that I hav My experiences with Long Subaru have been nothing but pleasant. To put it in perspective, I have never been impressed enough with a dealer that I have purchased a second car from them -- and I have owned a decent number of cars over the years. This was my second car in 3 years that I have purchased/leased from Long and I plan on visiting them again the next time we need another vehicle. Lisa and Ray are both straight forward, excellent to work with, and not once have I felt that they were trying to put something over on me. I have also been impressed with their service department since purchasing my first car from them in May 2014. All of my visits to the service department have been pleasant and I have never had any issues with the quality of the work that they have performed. I would definitely recommend Long Subaru to anyone that I know - both for sales and for service. There are very few places that get this recommendation from me. More
by Rex_Karrs
Employees Worked With
Lisa Courchaine, Ray Brien, David Eastty
November 08, 2016
No Nonsense, quick, pleasant, honest My wife and I have purchased Subarus for 30 years, from four dealerships in Massachusetts and Rhode Island, and we found Long Subaru to be the best. My wife and I have purchased Subarus for 30 years, from four dealerships in Massachusetts and Rhode Island, and we found Long Subaru to be the best. They are quick and pleasant, courteous and honest. Nothing hidden. I tell people they are "no nonsense". The sales-woman I had is Lisa Courchaine. Maybe my impression of Long Subaru is really to her credit. She's what you'd want in a sales person. She knows the cars and she's helpful. Best of all, she's not pushy (I hate that). We were highly impressed with Long, and Lisa in particular and since it's so rare to say anything nice about a car dealer, we felt like maybe we should! Long is small as far as dealerships go. But they can get ANY subaru you want quickly. I find the small size of the place, and the fact that it's in a rural area to be refreshing. It's nice to test drive a car on both back roads and a highway without being in a lot of traffic. I would give ten stars if I could! ********** More
by TomAndLouise
Employees Worked With
Lisa Courchaine, Ray Brien
September 17, 2016
Effecient, pleasant experience I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to se I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to sell. Much better than my local Subaru dealership More
by Mr Bud
Employees Worked With
Kevin Goodrow and Kris Doyle, Kevin Goodrow, Kris Doyle
February 15, 2016
Easy purchase with no headaches. Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesn't need to be rocket science and it feels like the people at Long Subaru understand that. More
by 2010impreza
Employees Worked With
Josh Costa, Ray Brien, Joshua Costa, Ray Brien
February 13, 2016
If breathing didn't come natural..... If breathing didn't come natural I think most of the salesman in the dealership would croak. Not very enthused to help or try and sell you a car. And If breathing didn't come natural I think most of the salesman in the dealership would croak. Not very enthused to help or try and sell you a car. And the no haggle policy is a joke. More
by Subi
Employees Worked With
scott, Scott Brill
