Long Subaru

Above and Beyond Lisa and Ray went beyond and above what would have been a good sales experience. In fact, it was as much because of them that we've bought our second Lisa and Ray went beyond and above what would have been a good sales experience. In fact, it was as much because of them that we've bought our second new Outback with them. They ordered the car we wanted and kept it for us so we could have it back when we returned in the spring...and so much more have they done !! We'll be back to buy our next new Subaru with them, that's FOR SURE !! I'm a musician and I often say "It's not the notes, but it's the sense of Harmony that matters." The car and the deal are great, but the people at Long are the sense of true Harmony. We are very grateful -- Kudos, Long !! More

Long Subaru gave me a price no one else could match Scott B. at Long Subaru gave me a price on a 2017 Subaru Forester that was $700 less than anyone else. I was skeptical that he would follow through w Scott B. at Long Subaru gave me a price on a 2017 Subaru Forester that was $700 less than anyone else. I was skeptical that he would follow through with the quote. I drove 70 miles and Long Subaru did not disappoint. They did not have the car on the lot, but located and provided the car at the price we agreed upon. Based on this experience, I would recommend Scott and Long Subaru without reservation. More

A real pleasure to work with My experiences with Long Subaru have been nothing but pleasant. To put it in perspective, I have never been impressed enough with a dealer that I hav My experiences with Long Subaru have been nothing but pleasant. To put it in perspective, I have never been impressed enough with a dealer that I have purchased a second car from them -- and I have owned a decent number of cars over the years. This was my second car in 3 years that I have purchased/leased from Long and I plan on visiting them again the next time we need another vehicle. Lisa and Ray are both straight forward, excellent to work with, and not once have I felt that they were trying to put something over on me. I have also been impressed with their service department since purchasing my first car from them in May 2014. All of my visits to the service department have been pleasant and I have never had any issues with the quality of the work that they have performed. I would definitely recommend Long Subaru to anyone that I know - both for sales and for service. There are very few places that get this recommendation from me. More

No Nonsense, quick, pleasant, honest My wife and I have purchased Subarus for 30 years, from four dealerships in Massachusetts and Rhode Island, and we found Long Subaru to be the best. My wife and I have purchased Subarus for 30 years, from four dealerships in Massachusetts and Rhode Island, and we found Long Subaru to be the best. They are quick and pleasant, courteous and honest. Nothing hidden. I tell people they are "no nonsense". The sales-woman I had is Lisa Courchaine. Maybe my impression of Long Subaru is really to her credit. She's what you'd want in a sales person. She knows the cars and she's helpful. Best of all, she's not pushy (I hate that). We were highly impressed with Long, and Lisa in particular and since it's so rare to say anything nice about a car dealer, we felt like maybe we should! Long is small as far as dealerships go. But they can get ANY subaru you want quickly. I find the small size of the place, and the fact that it's in a rural area to be refreshing. It's nice to test drive a car on both back roads and a highway without being in a lot of traffic. I would give ten stars if I could! ********** More

Effecient, pleasant experience I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to se I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to sell. Much better than my local Subaru dealership More

Easy purchase with no headaches. Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesn't need to be rocket science and it feels like the people at Long Subaru understand that. More

If breathing didn't come natural..... If breathing didn't come natural I think most of the salesman in the dealership would croak. Not very enthused to help or try and sell you a car. And If breathing didn't come natural I think most of the salesman in the dealership would croak. Not very enthused to help or try and sell you a car. And the no haggle policy is a joke. More

Great overall experience Test drove a 2016 Legacy Premium. Ben Straight was the sales associate. I must say that he was the most knowledgeable sales associate I have ever enco Test drove a 2016 Legacy Premium. Ben Straight was the sales associate. I must say that he was the most knowledgeable sales associate I have ever encountered. He not only knew everything inside and out about this specific vehicle, but he knew everything about the rest of Subaru’s line (as we discussed options) for both 2015 and 2016 models, as well as everything about Subaru itself as a company, and exactly where the answers to all of my questions were in the various brochures/pamphlets. In addition to being knowledgeable, he was extremely friendly, patient, and professional. Unfortunately we could not get a deal worked out, and I ended up going elsewhere for my lease, but that was a situation specific to my needs. This was the first time I truly regretted not being able to make a purchase with a specific sales associate. I would recommend anyone to go here for a new or used vehicle, and I will certainly be going here for the service of my new Subaru. More